Southwest Kia Mesquite - Service Center

My service tech, Heather S, has always been helpful and delightful to work with. She kept me informed of my vehicle and willing to answer any questions I may have. delightful to work with. She kept me informed of my vehicle and willing to answer any questions I may have. More

Customer service, makes sure you are satisfied . I came in about my key and the manager too very good care of me in about my key and the manager too very good care of me More

Rude unable or unwilling to help customers. Not personable, I will not be taking car back personable, I will not be taking car back More

Call center people are gruff and not helpful. Service is backed up beyond acceptable time so they rush through without verifying repair. After hours drop offs need to be monitored better and drop off lot is backed up beyond acceptable time so they rush through without verifying repair. After hours drop offs need to be monitored better and drop off lot is a bit scary and does not appear to have any security. More

Didn’t really fix xxxx but tried charging me an arm and leg, plus a mechanic to work on my car who didn’t even work for Kia and xxxxed yo my AC in the process. leg, plus a mechanic to work on my car who didn’t even work for Kia and xxxxed yo my AC in the process. More

I really like this dealership. They come to your car to greet you right away. They do a good job! Customer service is helpful. greet you right away. They do a good job! Customer service is helpful. More

I found the people at Southwest Kia to be friendly and professional they attended to Albanese that I had asked if I had any questions to make sure that I'm satisfied with their professional they attended to Albanese that I had asked if I had any questions to make sure that I'm satisfied with their More

I had my oil changed and my tires rotated. While there I was told that a spring to take care of my airbag warning light would be in stock in a few days. I called to check on the status a few days later and was told that a spring to take care of my airbag warning light would be in stock in a few days. I called to check on the status a few days later and repeatedly was sent to voicemail. I would try to call back and I would be put on hold for 20 and 25 minutes before being transferred to a voicemail again. When I finally was able to talk to a human being, I was told that the part was now on back order. I asked to speak to someone to find out if this would prevent me from passing a state inspection and was transferred to talk to another person. However, I was sent to another voicemail. I have yet to receive a call to answer my questions. I’m very disappointed in this encounter with your service department. More

The service center is great but the dealers are liars and cheaters I'll never buy another KIA from them. cheaters I'll never buy another KIA from them. More

They was real helpful when I let Heather know I had a family emergency. She got me in and out.i really appreciate that ❤ family emergency. She got me in and out.i really appreciate that ❤ More