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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.2
730 Reviews
Call Service Center (469) 440-9006

730 Reviews of Southwest Kia Mesquite - Service Center

Sort by
January 08, 2022

To say I’m disappointed is putting it mildly. My car has been in 2-4 times and they can’t figure out what keeps going wrong on it. I can’t trust the car to even go out of town. I decided trading it in mig More

by Genene
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Jan 19, 2022 -

Southwest Kia - Mesquite responded

Hello, we apologize for any miscommunication that may have led to your review. Please email me directly at williammiles@lithia.com at your earliest convenience so that I may better understand the circumstance and use this opportunity to ensure this doesn’t happen again. Our team at Southwest Kia Mesquite always strives to provide an exceptional experience at every visit, and I want to resolve this for you. Thank you, and I look forward to hearing from you soon. Bill Miles Fixed Ops Manager

January 07, 2022

Prince McCormack was great! He gave us all the help we needed to get our car back in shape! More

by Dtrjudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prince McCormack
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Jan 24, 2022 -

Southwest Kia - Mesquite responded

Thanks for the kind words! Prince is an absolute asset to our team and we're happy he was able to assist you in getting back on the road safely. See you soon!

January 06, 2022

Technicians are always informative, polite and professional. Stress free environment, very organized and clean facility. More

by SHELIA_LUNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Jan 24, 2022 -

Southwest Kia - Mesquite responded

Hi Sheila, we're thrilled to hear that Heather and the team were able to provide you with an extraordinary experience during your recent visit to Southwest Kia Mesquite. WE look forward to seeing you again soon.

January 06, 2022

I have been going to Southwest Kia in Mesquite for over a year. The service has been great and the staff is always amazing. More

by SHANIQWAPARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Jan 24, 2022 -

Southwest Kia - Mesquite responded

Thanks for your continued patronage! We're thrilled to hear that our team hit the mark and has provided you with great service! We hope to see you again soon at Southwest Kia Mesquite.

January 05, 2022

Thanks for everything I trust you guys with my new 2021 k5 the service is great More

by BIGTRUCKDRIVER3014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Tonubbee, Heather Stallings
Report | Print
Jan 24, 2022 -

Southwest Kia - Mesquite responded

Thanks so much for the five stars! We're happy you're loving your Kia K5 and hope to see you again soon.

January 05, 2022

The employees at this dealership are always nice and thorough. I'm normally in and out in a jiffy. More

by JARRYN18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Jan 12, 2022 -

Southwest Kia - Mesquite responded

Thanks for the feedback, Jarryn! We're happy to see the five stars and positive review. Hope to see you soon!

January 05, 2022

We arrived about 6:55. Promptly at 7:00 our serviceman came out and took care of us. Garrett Lily was very friendly and knowledgeable! More

by SSBLISS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Lily
Report | Print
Jan 24, 2022 -

Southwest Kia - Mesquite responded

Thanks so much for the kind words! Garrett is an asset to our team and he was happy to hear your feedback. We hope to see you again soon.

January 05, 2022

Always enjoy coming there..the people are nice and I love my service guy Craig!! More

by JOEMCNEALY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig in service
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Jan 24, 2022 -

Southwest Kia - Mesquite responded

We appreciate you choosing Southwest Kia Mesquite for your automotive needs and look forward to seeing you again soon. Thanks again!

Jan 24, 2022 -

JOEMCNEALY responded

joemcnealy@att.net

December 31, 2021

I bil-pass 2 closer Kia dealerships just to come to this one. The service has always been on point More

by OSMITH_10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ellis, Heather Stallings
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Jan 04, 2022 -

Southwest Kia - Mesquite responded

Thank you for the positive feedback! We're thrilled you've trusted us with your vehicle needs and look forward to seeing you again soon at Southwest Kia Mesquite.

December 31, 2021

Not helpfull this time usuall awswome but not this.last time i felt like nothing was done to my car More

by KATIEELIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I dont know his name
Report | Print
Jan 04, 2022 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally speak with you and learn more about your recent visit. Thank you, and I am looking forward to speaking with you soon. Bill Miles Fixed Operations Manager

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