Southwest Kia Mesquite - Service Center

ROUTINE OIL CHANGE Had routine service, on time and great job....headed back for electrical warranty service in about a week..always a pleasure to get services there.... Had routine service, on time and great job....headed back for electrical warranty service in about a week..always a pleasure to get services there.... More

Gary makes things so easy From start to finish, the service experience is painless. Every place should be so good. Gary is pleasant and knowledgeable and helpful from start t From start to finish, the service experience is painless. Every place should be so good. Gary is pleasant and knowledgeable and helpful from start to finish. More

Great experience and fast service Heather helped me with getting my 2015 Kia Soul in for an oil change. She was extremely helpful throughout the whole process by keeping me informed ev Heather helped me with getting my 2015 Kia Soul in for an oil change. She was extremely helpful throughout the whole process by keeping me informed every step of the way. I will definitely be coming back. Thank you Heather. More

Service Center Heather helped me with getting my 2011 Kia Sedona repaired. She was extremely helpful throughout the whole process by keeping me informed every step Heather helped me with getting my 2011 Kia Sedona repaired. She was extremely helpful throughout the whole process by keeping me informed every step of the way. I bought my first Kia in 2007 & convinced other family members to be owners as well. Thank you Heather for taking time treating me as if I were your only customer! More

Service No one enjoys having to take their car in for service, but I truly enjoyed the positive, kind, and upbeat attitude of Service Advisor Heather Stalling No one enjoys having to take their car in for service, but I truly enjoyed the positive, kind, and upbeat attitude of Service Advisor Heather Stallings. She took the time to explain everything and the charges up front. I will always bring my car back to Southwest Kia with this type of service. Heather went above and beyond for me and really put me at ease. Great job Heather!!! See you next time. More

Service Center Heather in the service center is awesome. She is super helpful and knowledgeable. The rest of the staff is amazing. They keep you up to date on the pr Heather in the service center is awesome. She is super helpful and knowledgeable. The rest of the staff is amazing. They keep you up to date on the progress of your car and provide a very comfortable waiting room. I will only take my car here. More

Heather is awesome Heather addressed all my needs in the service department. She is very detail-oriented and help save the customers money. The service department at Sou Heather addressed all my needs in the service department. She is very detail-oriented and help save the customers money. The service department at Southwest is fabulous More

Service Carlos took care of my vehicles needs I was in and out in short time great customer service. Highly recommend Carlos for services needs very pleasant. Carlos took care of my vehicles needs I was in and out in short time great customer service. Highly recommend Carlos for services needs very pleasant. More

Almost 3 hours to get an oil change WITH an appointment? I made an appointment online two days prior for 3:30 PM to have the first service (free oil change) done on my new 2016 Sorento that I had purchased t I made an appointment online two days prior for 3:30 PM to have the first service (free oil change) done on my new 2016 Sorento that I had purchased there. I arrived shortly before 3:00 PM (30 minutes early) and was checked in. My vehicle was not done until 5:45. In all my years of owning new vehicles I have never had to wait anywhere near that long for a simple oil change. I don't believe making an appointment has ANY bearing on the wait times whatsoever and I probably would have had the same wait time had I just showed up. Perhaps management doesn't understand the concept of an "appointment"? Two years ago my previous experience with another Kia dealer in Arlington was far different. That dealership provides what they call "VIP" service and puts a label on the windshield when you purchase ANY vehicle from them. At that time I owned a base model Kia Soul so it is not like I was a "high profile" customer but I was treated like one. I had a great buying experience at Southwest Kia but their service time turnaround for an oil change on a vehicle I bought there is ridiculous. While waiting I spoke with two other customers in the same predicament as myself. I will not be returning for future service unless it is a warranty issue as I can perform my own oil changes in far less time. The cost of doing it myself far outweighs the cost of my time sitting around waiting there. More

I had to get another car! I took my Kia Rondo in for David Cleesen and another mechanic to listen to a disturbing noise. They told me that I either needed another engine or ano I took my Kia Rondo in for David Cleesen and another mechanic to listen to a disturbing noise. They told me that I either needed another engine or another car, and the latter was the best solution. I already knew Jerry Tonubee so he helped to find one that I can afford. I drove away with a brand new 2017 Kia Soul, with a Bluetooth! I'm excited since I have never owned a new vehicle. Praise God! More