Southwest Kia Mesquite - Service Center

Great service, Gary Wells is the best person to see for information and all of my service needs, he is always friendly and knowledgeable on all of my questions. Gary Wells is the best person to see for information and all of my service needs, he is always friendly and knowledgeable on all of my questions. More

Great service center !!!! Would not take my car anywhere else.I am always impressed as to how clean the shop and waiting room are and the friendly atmosphere. Would not take my car anywhere else.I am always impressed as to how clean the shop and waiting room are and the friendly atmosphere. More

The BEST Customer Service in the industry!!! I have been in the business of taking care of people for over 20 years and from the moment I called to see about having my car repaired (which was und I have been in the business of taking care of people for over 20 years and from the moment I called to see about having my car repaired (which was under factory warranty still after 71,000 miles and did not cost me a dime) to the day I picked it up, I could not have asked for any better customer service. Heather Stallings was my service advisor and she kept me updated about the work being performed through multiple phone calls and emails throughout the entire process. She was very professional, efficient and courteous from the very start and made the whole process of having my car repaired so simple. She made us feel like part of her family. The overall customer service from everyone I encountered throughout the repair process was outstanding!!. Everyone was so friendly and really seemed to enjoy taking care of people. Heather even arranged for me to have a complimentary car to drive at no cost while mine was being repaired. If I ever need anything else from Southwest KIA, I am calling Heather first because I know she will go above and beyond to make sure we are taken care of with whatever we need. KIA should be involved in customer service training seminars across the country to show other companies how it is done....RIGHT!! Thank you for keeping my family and I on the road!!! More

Car Service I was able to bring my car in and received service the same day which solved a problem that could have been a disaster if my tires had blow out while I was able to bring my car in and received service the same day which solved a problem that could have been a disaster if my tires had blow out while driving on the express way, Thank you KIA your employees was very nice gave good service More

Service Review My experience was great. I was told what was going to happen every step of the way. Carter Macey was helpful in all areas. Carter called me every day My experience was great. I was told what was going to happen every step of the way. Carter Macey was helpful in all areas. Carter called me every day to give me a update on my car, and for this I felt at ease. Debbie Dixson More

Solid, Consistent, Top Notch Service Gary Wells is the man! He emulates all the desired qualities in a service manager--prompt, efficient, competent and transparent. Greeted me and awar Gary Wells is the man! He emulates all the desired qualities in a service manager--prompt, efficient, competent and transparent. Greeted me and aware of my needs as soon as I arrived. Provided me updates of the progress as we relaxed in the clean, stocked (snack & beverage) waiting area. My wife and parents were very impressed with the overall experience, it was their first time to accompany me. Gary is the reason I continue to return for service and SW KIA extends the same courtesy, which is why I keep coming back and recommend them. More

Great customer service Gary greeted me as soon as I pulled into the bay. He already had my info and what needed to be done. He said If I waited, there was coffee and maybe Gary greeted me as soon as I pulled into the bay. He already had my info and what needed to be done. He said If I waited, there was coffee and maybe even a donut. lol I had already made arrangements for a coworker to pick me up. When I came back and picked up car, he gave me a list of things that were done, and went over each one with me. Told me what needed to be done next time, so, I would be prepared for the next visit. I would and have told everyone I know to go there to get a car, that the service dept is very good. thank you so much More

Great experience Everything was wonderful! Craig was the service tech that I talked to and he was very nice and professional and made sure I and my vehicle were taken Everything was wonderful! Craig was the service tech that I talked to and he was very nice and professional and made sure I and my vehicle were taken care of! I'll definitely be back More

Great customer service Gary Wells was great. We enjoy dealing with him when we bring in our care for service. I will always ask for him in the future. Gary Wells was great. We enjoy dealing with him when we bring in our care for service. I will always ask for him in the future. More

Excellent Service Scheduling service was easy and professional. Even though they were busy, my vehicle was completed fairl quickly. One problem encountered was taken ca Scheduling service was easy and professional. Even though they were busy, my vehicle was completed fairl quickly. One problem encountered was taken care of quickly. More