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732 Reviews of Southwest Kia Mesquite - Service Center
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December 26, 2016
Amazing experience! Heather is an awesome service advisor! She always takes good care of me and for that I will always be loyal customer of Kia. Thanks for being good to Heather is an awesome service advisor! She always takes good care of me and for that I will always be loyal customer of Kia. Thanks for being good to me! More
by Jade1991
Employees Worked With
Heather
December 25, 2016
Very pleasing experience My oil & filter change was very pleasing having access to WIFI while I waited. Craig was attentive and courteous. I would recommend SW KIA to all my My oil & filter change was very pleasing having access to WIFI while I waited. Craig was attentive and courteous. I would recommend SW KIA to all my friends. More
by bgburdine
Employees Worked With
Craig Greene
December 23, 2016
Heather always take care of us!! Great service always, heather always makes sure that we are well informed and taken care of as soon as possible. We will not be taking our Kia anywher Great service always, heather always makes sure that we are well informed and taken care of as soon as possible. We will not be taking our Kia anywhere else as long as she is helping us. More
by Cowboyfanman
Employees Worked With
Heather
December 11, 2016
Lack of Communication The first visit I had at this service center was fantastic!! Everyone was friendly, caring, and communicative. The past two experiences have been le The first visit I had at this service center was fantastic!! Everyone was friendly, caring, and communicative. The past two experiences have been less than desirable. When I dropped off my car, I was not informed it would be three days until I received my car back, and no loaner car was offered. I was finally offered a loaner car when my keys were lost and the service center could not fix my car. When I returned to have my car fixed, the was no communication that my associate's day off was the following day, and I had to call to try and get an update (which I was not given). Then, it turns out my part was never ordered as promised. It took almost a week to get my car back and when I did, grease was covering the front and back seat. Everytime I asked about the multiple difficulties with my visit, I was told "someone told someone who didn't do it." It made me feel unappreciated and concerned about returning to this location. The manager was very kind and offered a few free services, however this location needs help with their communication. More
by Tasha
Employees Worked With
Ralph
December 07, 2016
Outstanding! (This is for Heather) - I was really impressed at my last appointment for an oil change. She was extremely helpful and informative, and sat with me a (This is for Heather) - I was really impressed at my last appointment for an oil change. She was extremely helpful and informative, and sat with me and explained what part needed replacing. However, the part was out of stock, and she really went the extra mile to have it ordered and available for me when I returned. She has exemplary customer service skills, and works with you for a positive solution! More
by Kukana1
Employees Worked With
Heather
November 29, 2016
Service center Always very courteous and helpful. Prompt on keeping me informed. Always tries to save me money with coupons etc. easy to make appointments. Let Always very courteous and helpful. Prompt on keeping me informed. Always tries to save me money with coupons etc. easy to make appointments. Let's me know what the next appointment will be for approximately what it might cost More
by Sonny
Employees Worked With
Jerry Tonubbee
November 28, 2016
Excellent! I can always count on excellent customer service at this location. Heather makes sure I'm taken care of each time I stop by. She is wonderful! I can always count on excellent customer service at this location. Heather makes sure I'm taken care of each time I stop by. She is wonderful! More
by car
Employees Worked With
Heather
November 15, 2016
Excellent service. Waiting room amenities were great. The staff are friendly and accommodating. While you wait you can check out the latest models on the show room. Waiting room amenities were great. The staff are friendly and accommodating. While you wait you can check out the latest models on the show room. More
by Budman
Employees Worked With
JAMES SEALE
November 14, 2016
Awesome Service Heather was awesome - Finished in the time frame they said and not a minute longer - Nicest waiting area - away from the noise of shop and sellers/buy Heather was awesome - Finished in the time frame they said and not a minute longer - Nicest waiting area - away from the noise of shop and sellers/buyers More
by JoA1235
Employees Worked With
Heather
November 10, 2016
Graet customer service Handled my concerns on my 2008 Kia Spectra. Repairs were done ahead of schedule and at price quoted. Auto repairs addressed issue with my 2008 Kia Spe Handled my concerns on my 2008 Kia Spectra. Repairs were done ahead of schedule and at price quoted. Auto repairs addressed issue with my 2008 Kia Spectra, will return for auto service in future. More
by Skyhawk
Employees Worked With
Gary Wells and Ralph Luna...
