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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.2
730 Reviews

730 Reviews of Southwest Kia Mesquite - Service Center

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December 22, 2021

Very friendly and helpful customer service. They make sure the customers needs are met while at southwest kia. More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks so much for the kind words, Jay! We appreciate you choosing Southwest Kia Mesquite for your automotive needs, and look forward to seeing you again soon!

December 21, 2021

Best Service Deptment I've worked with. Kept Me updated on progress of My Kia. And even though Part took alittle longer due supply chain issues. I was very Happy with Them anyway. Thanks again for service More

by jerryposton49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Green Service Dept, Heather Stallings
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words, Jerry! We appreciate your patience and patronage. Please feel free to reach out to the team at Southwest Kia Mesquite if we can be of any assistance in the future. Safe travels!

Dec 22, 2021 -

jerryposton49 responded

Y'all do a great job. Tell Everyone in Service Dept Happy Holidays for Me. I'll see You in 2022.

December 21, 2021

I had a great experience getting my car serviced. Craig was very helpful in letting me know the status on my car. More

by DEBBIE.PERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hi Debbie, we're thrilled to hear that Craig was helpful and provided a great experience during your last visit to Southwest Kia Mesquite. He's a big part of the success here, and we're happy to have him. Thanks for choosing us for your transportation needs, and we look forward to seeing you again.

December 21, 2021

Very nice love how he greed me with a smile talk understanding. Love it.nice More

by BOOFAYFAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the positive feedback! Our team at Southwest Kia Mesquite aims to provide every client with a friendly and professional experience at each visit. Thanks for trusting us with your automotive needs. Please let us know if we can be of any assistance in the future!

December 20, 2021

I live 75 miles away and wanted to have an appointment to have a diagnostic done to find and repair what was causing park lights to stay on all the time They would not give an appointment and wanted me to d More

by ranchlv1
Customer Service
Recommend Dealer
No
Employees Worked With
Heather Stallings
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. William Miles Fixed Operations Manager

December 16, 2021

Customer satisfaction!!!Will be back if in the Customer satisfaction!!! Will be back if in the Neighborhood And will recommend to friends and family in the area. Prompt and very good customer se More

by Chris_webb_73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the recommendation, Chris! We aim to provide every client with an extraordinary experience at Southwest Kia Mesquite. Feel free to reach out if we can be of assistance in the future. Safe travels!

December 15, 2021

Friendly staff easy to work with, no problem what so ever there great. Definitely will recommend car buyer to buy kia More

by hill.marvin45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hello, thanks so much for taking the time to provide our team at Southwest Kia Mesquite with such positive feedback! We appreciate the recommendation, too. Feel free to contact us if we can help in any way in the future!

December 14, 2021

The Dealership was very responsive to my need and got my car fixed and running in no time. My service rep Garrett was amazing from start to finish. More

by Katie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the kind words, Katie! Garrett and the rest of the crew were thrilled to hear them. We hope to see you again soon at Southwest Kia Mesquite.

December 14, 2021

Service is always thoughtful and excellent. They keep me informed and clean car. Thank you More

by HBACK2BASICS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Greene
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Thanks for the recommendation! Every member of our team works tirelessly to ensure our customers have an excellent experience, and we're happy to hear we met the mark. We look forward to seeing you again soon at Southwest Kia Mesquite.

December 13, 2021

I gave you a 1-star rating because I could not go lower and advance to the next screen. Mike Ellis I believe was his last name and the service department was of little to no use to me. He expected me to as More

by La.herr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Ellis 0000
Dec 22, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. William Miles Fixed Operations Manager

Dec 22, 2021 -

La.herr responded

There is no need to for this dealership respond, their service personal ( I use the word service very loosely) cuz he was NO HELP TO ME!! I took my car to Clay Cooley KIA in Irving and Jamie & her crew helped me. My car is repaired and driving fine!!

Dec 22, 2021 -

La.herr responded

xxxx OFF SOUTHWEST KIA

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