Southwest Kia Mesquite - Service Center

Our service rep is always ready to answer any questions we may have and also schedules out car's maintenance at a time that is basically convenient for us as well as their service department. He is alway we may have and also schedules out car's maintenance at a time that is basically convenient for us as well as their service department. He is always friendly and courteous. He keeps us informed in matters of any recalls that may occur. Original car lease is from Central Kia but have had so many problems with them that we prefer to do business with Southwest Kia in regards to car maintenance. More

Gary is very attentive and always trying to save as much money as possible for the customer....I've been in twice now and it's a pleasure to deal with someone that sincerely cares about getting 'it' right. money as possible for the customer....I've been in twice now and it's a pleasure to deal with someone that sincerely cares about getting 'it' right. I would highly recommend both Gary and this dealership. More

I bought my 1st car Jan of 2010 and in May I had a wreck. I can't tell you how AWESOME Gary was!! He was SO nice and called me personally to stay updated on the process of my car being fixed. I go to wreck. I can't tell you how AWESOME Gary was!! He was SO nice and called me personally to stay updated on the process of my car being fixed. I go to them for all my car repairs and oil changes. Gary has superior customer service skills as well as everyone else that works there. They work fast and I def give them a 5 for the great work!! More

I have had several trips to the dealership for nails in my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. my tires. Michael was very helpful each time. I have had a couple of other issues with the car, and I always look for Michael now when I need help. He explains everything and lets me know the progress as my car is being repaired. I am disappointed with a few of the things that have already broken on the mini van that we purchased new in 2007. The door handle broke, which Michael helped me get fixed promptly. We have also had the handle on the ceiling in the interior of the van pull out and the small mirror that pops out of the ceiling at the front of the car has a broken hinge. These are not things that have been used much and I was surprised that they have broken already. I have not asked to have them fixed because they are not vital to our use of the car, and I was not sure that they would be under warranty. More

I LOVE THIS PLACE!! I have come to Gary for all of my service needs since I bought my car in March of 2010. Gary and his entire staff are always very personable and prompt. I have always left there with service needs since I bought my car in March of 2010. Gary and his entire staff are always very personable and prompt. I have always left there with a smile on my face. I would not dream of taking my care anywhere else for any type of service. More

MICHAEL IS EXCELLENT AT CUSTOMER SERVICE AND I ALWAYS LOOK TO WORKING WITH HIM EVERYTIME. GIVE HIM A RAISE OR PROMOTION HE IS VERY DESERVING OF IT.I GAVE THE RATING I GAVE BECAUSE EVERYTIME I COME YOU AL LOOK TO WORKING WITH HIM EVERYTIME. GIVE HIM A RAISE OR PROMOTION HE IS VERY DESERVING OF IT.I GAVE THE RATING I GAVE BECAUSE EVERYTIME I COME YOU ALL HAVE ALWAYS GIVEN CLEAR AND ACCURATE SERVICE AND HAS NEVER INCONVENIENCED ME! EDDIE SCAGGS More

Had them inspect, mechanically refurbish and detail a used 2004 Rio Cinco for my son. They seemed thorough and responsive. replaced some electronic components, full fluid flush and replace for all syst used 2004 Rio Cinco for my son. They seemed thorough and responsive. replaced some electronic components, full fluid flush and replace for all systems, timing belt, spark plugs and valve cover gasket replacement. Had a bit of a delay with parts, but that's to be expected with a 6 year old car. Car was clean when I picked it up and it runs great. As good or better than any other dealer I have taken my vehicles to for service. More

I always see Jeff, he is kind, honest and a great service writer! He worked with my dad in the past and I wouldn't trust another adviser over him! He gets my car back to me in a timely manner. Jeff seems to writer! He worked with my dad in the past and I wouldn't trust another adviser over him! He gets my car back to me in a timely manner. Jeff seems to be a very hard and dependable worker....... More

I first went to Southwest Kia to have the spark plugs relaced. While i was there, Mike informed me that it was passed time to have the timing belt replaced. It was to late to do it then so I returned two relaced. While i was there, Mike informed me that it was passed time to have the timing belt replaced. It was to late to do it then so I returned two days later to have it done. While they were working on to timing belt, they discovered that the water pump was starting to leak. Mike called me to inform me of this and gave me a price to fix it at that time. He told me that if I waited to have it done that he would have to charge me for another service call and it would be a lot more. I told him to go ahead and do it then. The work took longer than expected because of the water pump which I understood. Mike told me to make up for the extra time i had to wait that he would change the oil for free at a later date. Two days later I took the car in for the oil change. i am very pleased with the service and the way I was treated at Southwest Kia and would recommend this dealership to all my friends. More

I do and would recommend this Service Department to anyone. The people are friendly, honest and make good professional recommendations about my van. If there are multiple needs to my van, they are ve anyone. The people are friendly, honest and make good professional recommendations about my van. If there are multiple needs to my van, they are very helpful to prioritize them for me to match my pocket book and return visits. If there is a question about the work, Mike Estrada is ready and willing to check things out and make adjustments if necessary. When he is not available, Michael, Jeff and Gary are willing to assist. I use my van all the time and travel throughout Texas, Oklahoma and Kansas for church meetings. I trust them to get my van in tip top shape for my trips and or around Dallas with my infant, now toddler granddaughter; so there is little or no risk of it breaking down on the road. I feel very comfortable about coming here to Southwest KIA-Northwest and can ask any kind of questions or ask mechanical explanations without feeling inferior. Whenever I need to leave my van for more than four hours, I have appreciated the shuttle service and Israel who drops and picks me up. The waiting area and Jeff’s coffee accommodates me. My granddaughter who loves the children's play area often does not want to leave when my van is ready. When I come to Southwest KIA it is like visiting family friends again. I know all of the service advisors, manager and most of the mechanics by name; and they know mine. It is good to be appreciated as a loyal customer and I especially thank Joe Gonzales who convinced me several years ago to come to this location. He also has the customer's heart in mine as he sponsors Customer Appreciation Day events, cook outs and coupon mail out flyers as well as personal consultation about my vehicle, when necessary. The extended hours has also made it available to stop by while in the area for an oil change. As a retired public school educator and administrator, I love and need to stretch my dollar. In 2004 I purchased my brand new KIA Sedona and now with ritual 3,000 mile oil changes, occasionally belt changes, etc., I now have 147,700 miles on my van and Southwest KIA has made this possible as my guide, consultant and friend. Thank you Southwest KIA for your service, convenience and hospitality. More