Southwest Kia Mesquite - Service Center

Had a small problem with my car and took it in. Customer service was fast and very clear in what the process would be. I brought it in around noon and received my vehicle back the same day. There was no out service was fast and very clear in what the process would be. I brought it in around noon and received my vehicle back the same day. There was no out of pocket cost as the repair was under warranty. My vehicle was purchased in late 2006 and I've only had a few issues, all of which have been taken care of with little to no cost. In addition, after my first year of ownership I received a 100 dollar credit for service work. Which was nice. All in all, the service department is top notch with me. More

Dealing with Southwest KIA - NW has always been a pleasant experience. We bought a new 2009 KIA Sportage in July of '09 through Jerry Tonubbee and were quite pleased with the help he gave us. Jerry pleasant experience. We bought a new 2009 KIA Sportage in July of '09 through Jerry Tonubbee and were quite pleased with the help he gave us. Jerry is a very pleasant guy to work with, friendly and never pushy. I make it a point to go by the sales department to say "Hello" each time I take my car in for an oil change, tire rotation, etc. Gary Wells, who handles the service work for me, is also a very friendly and pleasant fellow to deal with. Having people like these working for Southwest KIA makes it a pleasure to return to this dealership. I have recommended it to several people, and Jerry in particular, for those who are in the market for a car and want to experience a friendly, relaxed atmosphere in the process. More

Michael is such a great car maintanance provider and at the same time a really friendly person. I always come to SW Kia for anything as simple as an oil change. I will be back soon because Michael pointed the same time a really friendly person. I always come to SW Kia for anything as simple as an oil change. I will be back soon because Michael pointed out that my air bag light was on and that I should have it looked at. I thank SW Kia and Michael Sierra for the excellent service and pleasant experiences that I have there. More

Mr Sierra has provided great customer service. Not only has he provided it but everytime I come to get my KIA serviced he is always there to greet me with a smiling face and willing to make sure I am compl has he provided it but everytime I come to get my KIA serviced he is always there to greet me with a smiling face and willing to make sure I am completely happy before leaving the dealership. I would recommend his services as well as the KIA dealership to anyone! More

When I drove in no one came to my car to help and this upset me.Then Mr. Michael Sierra came. Because of his mannerism and concern for me and my car, it helped me change my opinion. Service, time, friendl upset me.Then Mr. Michael Sierra came. Because of his mannerism and concern for me and my car, it helped me change my opinion. Service, time, friendliness were great. Price- a little high for me. More

I'm writing to share details regarding the service I received when my car was in for service when it was flooded at my place of employment. The service team was exceptional in keeping me informed as to received when my car was in for service when it was flooded at my place of employment. The service team was exceptional in keeping me informed as to the status of things on the repair. The time my car was in the shop was right on as far as how long they told me it would take to repair it. They were really helpful. I would recommend this service team to anyone with a Kia. Specifically, I would recommend my friends to speak to Gary Wells for their service needs. He is at Southwest Kia-NW on Northwest Hwy. More

I HAVE TOLD A COUPLE OF MY FRIENDS ABOUT THE SERVICE AT THE DEALERSHIP,EVERYONE ONE IN THAT DEPARTMENT WHERE VERY NICE AND FRIENDLY EVERYTIME I WOULD GO IN THERE. MIKE ESTRADA WAS REALLY HELPFUL EXPLAININ THE DEALERSHIP,EVERYONE ONE IN THAT DEPARTMENT WHERE VERY NICE AND FRIENDLY EVERYTIME I WOULD GO IN THERE. MIKE ESTRADA WAS REALLY HELPFUL EXPLAINING EVERYTHING TO ME BEFORE THEY DID ANY WORK ON MY CAR. AND IF THEY HAD A PROBLEM HE WOULD CALL ME BEFORE THEY DID ANYTHING ELSE TO THE CAR. AND I WILL KEEP TAKING MY CAR TO SW KIA FOR SERVICE. More

I have taken my vehicle to the dealership for all service since I purchsed it and have always been satisfied with my experience. Within the past several visits, I have had the pleasure of working with Gary since I purchsed it and have always been satisfied with my experience. Within the past several visits, I have had the pleasure of working with Gary Wells. He is very friendly and attentive to my needs. He always explains what service is being performed and as a woman, I feel very comfortable with his word and what he says. I would recommend this dealership to others. More

My experience was pleasant because Gary Wells was nice and answered my questions. Even though I did not expect to pay as much as I will be paying today, the auto work is necessary. He told me what was nee and answered my questions. Even though I did not expect to pay as much as I will be paying today, the auto work is necessary. He told me what was needed. He was very genuine and helpful. I am glad that I received a flier in the mail. More

I've been working with Gary since I've had my car and he's been very thorough in going over everything that is necessary for my car. The one time I came in and Gary was out of the office for the day, Mic he's been very thorough in going over everything that is necessary for my car. The one time I came in and Gary was out of the office for the day, Michael stepped up and gave me the same customer service that Gary did. It's a great staff and dealership overall and I will continue to take my Kia to that particular dealership as long as I own it. More