Southwest Kia Mesquite - Service Center

I gave you a 1-star rating because I could not go lower and advance to the next screen. Mike Ellis I believe was his last name and the service department was of little to no use to me. He expected me to as and advance to the next screen. Mike Ellis I believe was his last name and the service department was of little to no use to me. He expected me to assume the bill for a rental 5 to 7 days before my vehicle would even be put on a diagnostic machine. Of course I left and went & saw Clay!!! Service Manager Jamie over in Iriving had my car on the diagnostic machine within 45 minutes of me getting there. I will never never ever go back to Southwest Kia in Mesquite!!! More

People friendly, helpful and answered all of my questions. Kept me informed of how service was going with my car. questions. Kept me informed of how service was going with my car. More

Had a 9am appointment for oil change, they said it would be 2 1/2 hours till they could get us in!!?? We had a piece of trim that was damaged before we got the car. It took 4 months to come in and when they be 2 1/2 hours till they could get us in!!?? We had a piece of trim that was damaged before we got the car. It took 4 months to come in and when they went to install it they saw it was bent!!?? They didn’t even know it was damaged when it came in!!?? We will have to wait another 4 to 6 months!!?? Very poor service department! More

They're always informative, don't pressure you to get work done. Always friendly! Would recommend to my friends 👍 work done. Always friendly! Would recommend to my friends 👍 More

Your service department was very friendly and helpful. Got in and out with my sons car in a timely matter. Thank you 😊 Got in and out with my sons car in a timely matter. Thank you 😊 More

Craig was excellent as a service advisor. He said they would wash the car & vacuum it for us. When we picked up the car, Craig had already left for the day and Michael or Mike helped us. The exterior was would wash the car & vacuum it for us. When we picked up the car, Craig had already left for the day and Michael or Mike helped us. The exterior was filthy. The hood, top of the car & the trunk had dirt all over it. I pointed this out to Michael/Mike and he was very disinterested in helping us. I pointed out that all they need is some water & a rag to dry it with. He looked at it and said, Oh, we just run I through the automatic car wash. and claimed that the dirt on the car would have to be scrubbed off. I pointed out to him that that is not true. I licked my finger & wiped the dirt right off. He said we could pay for a car wash if we wanted one, but he wasn't going to try & clean it - even though we were told it would be clean. He was not interested in helping at all, he just turned & walked away. Extremely unprofessional!!! It would be very difficult for me to recommend this dealership to any of my friends when you treat customers this way. More

My service was great and my technician was awesome very informative and excellent customer service. informative and excellent customer service. More

Always thought dealwrships would be ovwr priced, but they’re cheaper than any place I’ve looked into for oil change. Always good service. Always accepts walk ins, and usually pretty quick. Even when bus they’re cheaper than any place I’ve looked into for oil change. Always good service. Always accepts walk ins, and usually pretty quick. Even when busy. They have a couple computers free to use, and charging stations. A few couches and free coffee and water. U can buy snacks for cheap around the corner also. Sometimes they’ll vacuum the car for free which is always a bonus. I won’t go anywhere else for oil change More

Good service keep me informed with everything and letting me know. And what needed to be done me know. And what needed to be done More

Thank you for your service because I brought my car for service. You take care of it on time service. You take care of it on time More