Southwest Kia Mesquite - Service Center

Always thought dealwrships would be ovwr priced, but they’re cheaper than any place I’ve looked into for oil change. Always good service. Always accepts walk ins, and usually pretty quick. Even when bus they’re cheaper than any place I’ve looked into for oil change. Always good service. Always accepts walk ins, and usually pretty quick. Even when busy. They have a couple computers free to use, and charging stations. A few couches and free coffee and water. U can buy snacks for cheap around the corner also. Sometimes they’ll vacuum the car for free which is always a bonus. I won’t go anywhere else for oil change More

Decent service took way to long 4 days to get the vehicle repaired and was never offered a loaner repaired and was never offered a loaner More

My car has been there two times recently. . First time for 10 days. Second was to check it out again. My car is still running horrible. Was told to bring it back for a couple of days to leave my car. No for 10 days. Second was to check it out again. My car is still running horrible. Was told to bring it back for a couple of days to leave my car. No offer of loaner car. I am extremely upset by the by the way I have been treated by your Ashley in the service department but most of all about my car not being repaired. I have so much more than needs to be said. I would like to have someone from corporate to contact me please. Thank you for your time, Kathy LeeMauk 214.783.4612 kathy0364@yahoo.com More

Excellent customer service and support. Very courteous and knowledgeable individuals on the team. Would highly recommend. and knowledgeable individuals on the team. Would highly recommend. More

I don’t give perfect score because none us are perfect. Y’all did a great job. Y’all did a great job. More

Southwest Kia’s Service Department has excellent customer service! The Service Advisors are very knowledgeable, professional and courteous! I love my Kia Soul! service! The Service Advisors are very knowledgeable, professional and courteous! I love my Kia Soul! More

On the of service, didn't have wait long to be check in. Personal was kind and professional. Finished with the time stated it would take to service my car. Personal was kind and professional. Finished with the time stated it would take to service my car. More

Service manager is very condescending. Not knowledgeable about vehicles. Won’t listen to customer. After he found he was wrong no apology. Heather was great about vehicles. Won’t listen to customer. After he found he was wrong no apology. Heather was great More

I was immediately taken care of by Ashley. It was was awesome! She was extremely helpful and efficient! awesome! She was extremely helpful and efficient! More

I thought they would be more friendly and have more of a professional approach. Difficult to understand what the staff said due to masks, especially if they spoke softly or lazily. The "team" did address my professional approach. Difficult to understand what the staff said due to masks, especially if they spoke softly or lazily. The "team" did address my issue and performed the simple task I requested. Overall, I was satisfied with my visit. More