These people are pretty nice and helpful, although, my last service was not as great. I had to go in to change out an under-warranty and recalled part. When I dropped my car off I told them NOT to wash my car...as always. When I came to pick it up, it was washed. Industrial grade soaps and dirty wash mitt/rags were used without my permission. After-purchase, warranty touch up paint used to fix a factory defect was rubbed off and made worse during the harsh wash. I filed a complaint through the website and got a generic automated reply email in return. That was over a week ago and I have not been contacted by anyone from VW. It's obvious my issue is not taken seriously by SW VW, even though there is damage to my car. My wife and I will look for other places for service as this is not the first issue we had there.