Southwest Volkswagen

Today we looked at a vehicle from southwest volks and the sales person was Robert , he did a great job with providing us with all information we needed. Even though we didn’t buy a vehicle from them today ( sales person was Robert , he did a great job with providing us with all information we needed. Even though we didn’t buy a vehicle from them today ( mainly because of lack of inventory which most dealers are having ), we were very happy with Robert. Also a while back we had to take our other vehicle to southwest Volkswagen to have some maintenance stuff an a recalibration done because the Volkswagen dealership in Lake Charles where we bought it couldn’t do the job right. Do not go to lake Charles Volkswagen! But the service department at southwest did a good job and we recommend this dealership! More

THE WORST SERVICE EVER. NO RETURN PHONE CALLS. KERRI IN THE SEVICE DEPARTMENT LAUGHED AT US AND TOLD US SHE WOULD NOT TALK TO OUR INSURANCE AND US --- NO RETURN PHONE CALLS. NO IDEA ABOUT PROGRESS OF THE R THE SEVICE DEPARTMENT LAUGHED AT US AND TOLD US SHE WOULD NOT TALK TO OUR INSURANCE AND US --- NO RETURN PHONE CALLS. NO IDEA ABOUT PROGRESS OF THE REPAIRS. WE HAVE USED THEM IN THE PAST WITH DECENT OUTCOME BUT SOMETHING HAS HAPPENED. IT IS TERRIBLE. More

OUTSTANDING! Best car buying experience and I've bought plenty! Do yourself a favor and call Alberto Grimaldi! 2 e-mail exchanges and a deal was made sight unseen of car. Every person at dealership went plenty! Do yourself a favor and call Alberto Grimaldi! 2 e-mail exchanges and a deal was made sight unseen of car. Every person at dealership went out of their way to make my experience great. From Josh Chou to Bob Grace (dealer owner) we felt immediately like family. Thanks to all of you!!! HAPPY DRIVING. More

Poor poor service AGAIN! I have been having trouble with the two dealerships near me for awhile. Did not want to go back but VW corporation said they would oversee my service I have been having trouble with the two dealerships near me for awhile. Did not want to go back but VW corporation said they would oversee my service visit. The owner of both dealerships met us as we checked my car in. He made a suggestion about paint damaged by his mechanics. To try touch up paint first and see how it goes, which leads one to believe it will be done and if not satisfied will take further action. WRONG!!!! He lied. I was given touch up paint stapled to my invoices. I had damage to my power steering from poor work on fuel line replacement, that was caused when starter and battery were changed. They made a repair with out getting approval from my extended warranty company so came out of my pocket. So I paid over $600.00 to fix their damage. My car was washed and head lights scratched very badly, but was told my car was not washed. I am so tired of the krap from VW . I am done. More

Poor customer service/ unacceptable Air conditioning was blowing hot in my pregnant wife's Jetta so we decided get it fixed. After pricing many cheaper repair shops we decided to go with Air conditioning was blowing hot in my pregnant wife's Jetta so we decided get it fixed. After pricing many cheaper repair shops we decided to go with the dealer thinking the job would be done properly and come with a 1 year warranty. We were WRONG! After spending 1,500 to replace the compressor, the car made a whining sound that we were told was normal and would go away. The noise continued to get louder but we decided to wait to bring it in till after the baby was born hoping it would go away. 5-6 months later the noise is intolerable and the music from the radio can no longer hide the noise. We were sure the DEALERSHIP would honor the repair since the noise happened immediately after the service. WE WERE WRONG AGAIN! They not only wanted to charge us $500 to fix the whining but made my wife and I feel very ignorant. The customer service was very poor and the way the service managers handled the situation was unacceptable. Very unprofessional. Plan to tell my story to all who will listen hoping they will not be the next victim. More

Unsatisfied These people are pretty nice and helpful, although, my last service was not as great. I had to go in to change out an under-warranty and recalled part These people are pretty nice and helpful, although, my last service was not as great. I had to go in to change out an under-warranty and recalled part. When I dropped my car off I told them NOT to wash my car...as always. When I came to pick it up, it was washed. Industrial grade soaps and dirty wash mitt/rags were used without my permission. After-purchase, warranty touch up paint used to fix a factory defect was rubbed off and made worse during the harsh wash. I filed a complaint through the website and got a generic automated reply email in return. That was over a week ago and I have not been contacted by anyone from VW. It's obvious my issue is not taken seriously by SW VW, even though there is damage to my car. My wife and I will look for other places for service as this is not the first issue we had there. More

Pointless appointment I was scheduled for an oil change at 2 pm and here it is 4 pm and I am told my car is next seriously 2 hours later!? What was the whole point of my a I was scheduled for an oil change at 2 pm and here it is 4 pm and I am told my car is next seriously 2 hours later!? What was the whole point of my appointment. This is ridiculous . The people were friendly but taking so long for a service was just beyond ridiculous. More

Outstanding customer service! The manager Catherine and all of her employees are a delight to deal with,so professional and I love how they explain things to us and take their tim The manager Catherine and all of her employees are a delight to deal with,so professional and I love how they explain things to us and take their time to understand our concerns, great people,keep up the good work! Its nice to know we have good honest people to help us when we have a problem with our jetta,thank you all! More

Blown Away This dealership is PHENOMINAL!!! I recently went to purchase my very first vehicle and the sales team here blew me away! Everyone on the sales team wa This dealership is PHENOMINAL!!! I recently went to purchase my very first vehicle and the sales team here blew me away! Everyone on the sales team was so kind. I was the last person there (after they were closed) and I never felt pressured or rushed to make a decision. And when I did decide they truly gave me an offer I could NOT refuse. Everyone there made my first time buying experience pain free and easy. I am in love with my new car and I would DEFINATELY recommend this dealership to anyone looking to buy. This is the best place in town, BY FAR!!!. More

Best Car Buying Experience I would highly recommend this dealership to anyone. Extremely nice and accommodating employees. I was treat with the utmost respect from everyone I c I would highly recommend this dealership to anyone. Extremely nice and accommodating employees. I was treat with the utmost respect from everyone I came into to contact with. I drove from Lake Charles, LA and it was well worth the drive. I will definitely do it again. Thank You!!!!! More