Sparks Toyota

The scheduled service was completed in a timely fashion. The customer lounge was clean and orderly. The service manager pointed out some things I want to keep an eye on for my next appointment The customer lounge was clean and orderly. The service manager pointed out some things I want to keep an eye on for my next appointment More

Service department refused to perform warranty work on my 2018 rav4 with 24k miles while it was still under warranty. Would not even inspect the vehicle and now warranty has expired. Toyota told me dealershi 2018 rav4 with 24k miles while it was still under warranty. Would not even inspect the vehicle and now warranty has expired. Toyota told me dealership is privately owned basically they can do what ever they want. Will never again do business with Sparks Toyota ☹️☹️ More

I was very pleased with the service, from ease of scheduling to the quick service itself. The staff was very polite and friendly, and attentive to our vehicle. I appreciated the review of services re scheduling to the quick service itself. The staff was very polite and friendly, and attentive to our vehicle. I appreciated the review of services rendered at conclusion of our appointment. More

I was well treated by Dennis Williams and his entire crew. We have owned several several Toyota’s over the years and have had excellent service crew. We have owned several several Toyota’s over the years and have had excellent service More

I brought my Rav 4 in without an appt. for maintenance. I was going out if town next day for family emergency. The young man in the service department was wonderful! I was going out if town next day for family emergency. The young man in the service department was wonderful! More

Arrival at service dept was handled efficiently. I received a call later advising conditions after inspection and was offered a choice of possible replacements. I noticed upon picking up the car that received a call later advising conditions after inspection and was offered a choice of possible replacements. I noticed upon picking up the car that they had cleaned the dash. Nice job. More

Everyone was courteous and friendly. The service was quick and I received a call as soon as the car was finished. The car was brought to me by a very friendly valet named Ed and off I went. Positive exp quick and I received a call as soon as the car was finished. The car was brought to me by a very friendly valet named Ed and off I went. Positive experience More

Overall a good experience. Could improve in two areas. First, when we pulled into the service bay, we stood by our car quite a while waiting for someone, and there were plenty of advisers around that did First, when we pulled into the service bay, we stood by our car quite a while waiting for someone, and there were plenty of advisers around that did not seem busy. Second, we did an oil change and had the outside finish retreated on the car. Was done well, but the car was not vacuumed out. Feel that it should have been. More

Decarlos was very respectful and understanding about my needs. Jay,Troy and Harrelson made sure the sale of the car was a smooth transition. Thank you Sparks Toyota. needs. Jay,Troy and Harrelson made sure the sale of the car was a smooth transition. Thank you Sparks Toyota. More

Very professional...Provided me with an estimated cost prior to performing repairs...Kept me updated as work was being performed....No surprises...Thanks for the great service. prior to performing repairs...Kept me updated as work was being performed....No surprises...Thanks for the great service. More