Sparks Toyota - Service Center

I am glad that we have a Toyota dealership in Myrtle Beach. My family has been customers for 18 years. We have received excellent care from every employee in every department that we have dealt with. Th Beach. My family has been customers for 18 years. We have received excellent care from every employee in every department that we have dealt with. Thank you Micah for your excellent customer service today and every day that you work with me or one of my family members. More

Sparks has always provided the best service and consultation of our lifetime experience with car dealers. Never, ever disappoints. consultation of our lifetime experience with car dealers. Never, ever disappoints. More

On a Saturday evening with only 6 working days remaining in the 2024 Christmas/New Year's holidays I found oil on the concreate of my driveway. knowing that I was leaving for an out-of-state road trip on 2 in the 2024 Christmas/New Year's holidays I found oil on the concreate of my driveway. knowing that I was leaving for an out-of-state road trip on 2 Jan 25. I took my 1998 Sienna to Sparks Toyota and parked it in the Blue Bird lane for my service advisor Micah Bero. On Monday with NO scheduled appointment, Micah called to say that he was able to fit my van in, provided me with the diagnosis and cost of the repairs. All of the repair parts were ordered, however, not all of them did not arrive at the same time which took additional time (days) for the mechanic (Sean Turner) to complete the repair. Jon Crumb (Service Advisor) called to say that the last of the parts arrived (Dec 30) and that Sean was able to complete the repairs/test drive and released the van and that it was ready for pick-up. I drove away Dec 31 and proceed on my trip Jan 2 as planned due to the professionalism & dedication to customer service of the Sparks Service Department. I would also like to give a special "shout-Out" to Mr. Ernest Hayes (service manager) What a "GREAT TEAM" you have in Micha, Sean and Jon. More

Very good service department, Service agents very professional and knowledgeable. Will continue to use this Dealer. professional and knowledgeable. Will continue to use this Dealer. More

I always get first class service when I go to Sparks Toyota. This is my second Lexus and Sparks has always serviced them. The staff is courteous from the time you drive in to the bay until you leave. I Toyota. This is my second Lexus and Sparks has always serviced them. The staff is courteous from the time you drive in to the bay until you leave. I would recommend Sparks Toyota to anyone. More

Great customer service and care in the Service Department! Kept me updated and explained the services. Department! Kept me updated and explained the services. More

Everyone was really friendly and helpful I liked the video that was sent also Quick service video that was sent also Quick service More

Service Department is nice. They found my issue and fixed it . Even tho prices are high They found my issue and fixed it . Even tho prices are high More

Good service experience. .. easy drop off and pickup, completed quickly, and friendly staff, My only gripe (and therefore a 3/average rating) is that my car is still alerting .. easy drop off and pickup, completed quickly, and friendly staff, My only gripe (and therefore a 3/average rating) is that my car is still alerting that it has an active safety recall so now I have to spend time following up. I've waited 3 days for the app to update the status. I assume they really did the work (paperwork says they did), and hopefully I won't have to go back in for them to clear the alert. More

Everyone was very friendly and courteous. Clean dealership. Service was excellent. Would recommend to everyone. Clean dealership. Service was excellent. Would recommend to everyone. More