Sparks Toyota - Service Center

TERRIBLE Bought a vehicle from Sparks had a problem with the airbags turning off. Took vehicle in 5 different ocassions and the problem is still an issue. They Bought a vehicle from Sparks had a problem with the airbags turning off. Took vehicle in 5 different ocassions and the problem is still an issue. They said there is nothing they can do. The vehicle is under warranty. The service dept has been very rude the whole time. More

Dinasour to Diva in 2 days! I had my Toyota Highlander for over 15 yrs. Rick Titus was an absolute delight to work with. He was extremely professional, patient and went above an I had my Toyota Highlander for over 15 yrs. Rick Titus was an absolute delight to work with. He was extremely professional, patient and went above and beyond in explaining all the features of the Rav 4 Limited. After owning a car for 15 yrs, you almost have to learn how to drive all over again ...especially getting used to the no key system and all the technology that now comes with the newer cars. I went from being in the dinasour age to the "young at heart" diva that I am now! Many thanks also to Jim Tansy and Anthony Lane for their excellent assistance. My hats off to the Service Dept. for all their extremely efficient and courteous service performed on my car. I give a 5 star rating to all the team members and to this Dealership. Well Done! Mary Reynolds More

A delightful experience, not a chore. Excellent service and workmanship. Bought my Yaris in 2007 new from Sparks. They have done every service and make me so welcome. I used the airport Excellent service and workmanship. Bought my Yaris in 2007 new from Sparks. They have done every service and make me so welcome. I used the airport drop off and pick up service which is complimentary and worked a charm. As a senior I need to know that I can go from A to B with no problems in a safe vehicle. More

Service department The service department needs serious help! Zero customer service. Terrible experience! No respect shown towards the customer. Nothing explained during The service department needs serious help! Zero customer service. Terrible experience! No respect shown towards the customer. Nothing explained during my 4 hour visit. Picking up my truck after it was still not fixed. More

Great service I had a problem but the part that was ordered and immediately management fix the problem thank you Sparks Toyota for having great service excellent ma I had a problem but the part that was ordered and immediately management fix the problem thank you Sparks Toyota for having great service excellent management wonderful people..... More

Great Service and Great People! My SUV was taken in at the appointed time. Tony Thompson explained my multi point inspection. He discussed the pros and cons of the additional servic My SUV was taken in at the appointed time. Tony Thompson explained my multi point inspection. He discussed the pros and cons of the additional services. We decided together what was in the best interest of my Rav4. I was able to meet with customer relations manager Sharon Werner while my vehicle was being serviced. Everyone I have met at Sparks Toyota has been friendly. I trust Sparks Toyota and their team! More

Extremely high prices for repairs I brought my car in for a multipoint inspection because it's a 2005 toyota solara and I would be going on two long trips in the coming two months. I I brought my car in for a multipoint inspection because it's a 2005 toyota solara and I would be going on two long trips in the coming two months. I was informed that I needed a front axle replaced at the cost of $843.00. I contact a friend who suggested that I should try a local service station because it should be cheaper. I did and it was almost half as expensive. The local service station also informed me that my brakes needed to be replaced badly. Sparks didn't mention anything to me about the brakes but did mark down on the inspection that they needed further attention. More

"Worst Toyota/Lexus Experience Ever!" Dealership customer service area is shamefully uncomfortable with soiled seating that appears nasty (very poor choice of upholstery that should be rep Dealership customer service area is shamefully uncomfortable with soiled seating that appears nasty (very poor choice of upholstery that should be replaced immediately with daily cleanable materials); only ONE MEN'S ROOM with one stall and one urinal FOR ALL CUSTOMERS and people working in the advisor area; tv has to be requested to be turned on and you watch what they want the you to see; watched two customers in customer area leave after being told quote price of repair; price quoted me was $186 dollars higher than quoted by 3 Lexus Dealerships; tech quoted 2.5 hrs labor for installation (Lexus Dealers do ii in .6 hrs labor(quite a ripoff ... tech is either bad, poorly qualified/trained or self greedy or Company is; was advised that my battery needed to be replaced...left dealership and had it checked out was advised that cells and cranking amps were good, did not need to be replaced? Southeast Toyota needs to visit this dealership and get it brought up to Toyota standards. More

"Always do right. great explanation of the condition of our car looking forward maintaining our vehicle "Always do right. This will gratify some people and ast great explanation of the condition of our car looking forward maintaining our vehicle "Always do right. This will gratify some people and astonish the rest." Mark Twain More

Just a little service, but excellent work! TJ was awesome and got me in and out in a short amount of time, making my vacation more enjoyable. Just a little minor service, but with no appointmen TJ was awesome and got me in and out in a short amount of time, making my vacation more enjoyable. Just a little minor service, but with no appointment he pushed me to the front of the line, and got me done. Nobody like to wait, and I appreciate that.! More