Spartanburg Chrysler Dodge Jeep

My young 22 year old son took his car in , he had a valve cover leak, the car would shut off while driving, after fixing the valve cover leak, they then told him he needed a new engine, they could have said cover leak, the car would shut off while driving, after fixing the valve cover leak, they then told him he needed a new engine, they could have said that before doing the work which would have saved us about three hundred dollars, well after we put in the new engine, the shut down problem come back, after paying them $250 to fix it, diagnosed it, when we take it back they say because it's another engine, they have to charge for another diagnosis , then they say it's a bad wire near the muffler, they don't fix that type of problem , that will be $ 109.35 and good day. I will never go back to them and no one should. More

I could not get your salesman Rob to return my calls or online inquiries after I spoke to him Saturday. So I drove two hours to buy a car from your dealership that was already sold. Extremely unprofessio online inquiries after I spoke to him Saturday. So I drove two hours to buy a car from your dealership that was already sold. Extremely unprofessional customer service. I ended up buying a car last night from VW South Charlotte, and their treatment of customers eclipsed what I experienced here. More

Worked on my car and returned it with a CRACK in the dash!!!!!! Refused to help me with the mistake they made! I would NEVER recommend this dealership.......... dash!!!!!! Refused to help me with the mistake they made! I would NEVER recommend this dealership.......... More

The dealership tricked me into buying a car without an air conditioner. They told me that it just needed coolant to bring it back to the service department on Monday. When we brought it back, we were told air conditioner. They told me that it just needed coolant to bring it back to the service department on Monday. When we brought it back, we were told that it had no air conditioner. They led us along for three weeks promising to fix the problem. However, they did absolutely nothing and just wasted our time with lie after life. The general manager as well as the sales manager are the worst businessmen alive. They have no clue what customer service is. They would not even look at me in the face when we were talking and sharing our concerns with them. More

I would NOT return to this dealership for sales or service. Service department found excuses not to work on warranty claims; Tired of playing their games, I am done with this dealer. service. Service department found excuses not to work on warranty claims; Tired of playing their games, I am done with this dealer. More

I walked in looking to buy a used Dodge Ram. The went above and beyond and got me in a brand new 2013 Ram! Even with horrible credit like mine. above and beyond and got me in a brand new 2013 Ram! Even with horrible credit like mine. More

First thing to remember is always be careful what you sign. It was my first time buying a car on my own, I was after a 2012 wrangler. They insisted on putting me in a 2007. I paid no cash was just gonna sign. It was my first time buying a car on my own, I was after a 2012 wrangler. They insisted on putting me in a 2007. I paid no cash was just gonna trade my mustang in. After going home and looking at the price I realized I had been ripped off. They gave me my car back but charged me 500 dollars for " services" done to it. After realizing it was actually dirtier i had a mechanic look at it. No service had been done. I returned to ask for a service invoice, I was very polite about it. Mo the general manager came outside while i was talking to another salesman and poked me in the chest. The sale aside that was wrong and uncalled for and as long that punk works there I will never be back. If you di decide to shop here be careful, they will take you for a ride, I would go somewhere else. More

After finding a car online, I called about it, everyone was very helpful. I let salesman know what my vehicle was, and what I would have to have to be able to trade. Again very helpful and they said "we ca was very helpful. I let salesman know what my vehicle was, and what I would have to have to be able to trade. Again very helpful and they said "we can get you where you need to be". So...I get off work to take my car there for them to look at. I know my car is a used vehicle and it has over 100,000 miles on it, but these people insulted me. The car I was trying to trade was a 05 Jeep Grand Cherokee Limited, I told them on the phone I needed at least $8000 to be able to trade, and after a 40 minute drive down there, they come back and offered $4000. I know its a piece of crap I bought a Chrysler product, blonde moment on my part, but I mean really $4000 for a vehicle I still owe $8000 on. I have never felt more insulted than I did there today. I did go down the road to Vic Bailey where they were willing to trade and give me the $8000, on the same type of vehicle! More

Was traveling thru on my way to Texas. Check engine lite came on.Panic set in.It was 3:45 PM on a Saturday and I pulled into the dealership.I saw the sign stating that they closed at 4:oo PM. Well,I was tre came on.Panic set in.It was 3:45 PM on a Saturday and I pulled into the dealership.I saw the sign stating that they closed at 4:oo PM. Well,I was treated like a person,not like someone that was keeping them working late on a Saturday!!! Nate was so nice and caring.He didn't me feel like he was rushing me in and out.He cared about me getting on the road safely. A man named JR came in the waiting room and let me know what was going on and the cost. Parts called someone and they opened the warehouse(not sure where that is,but they let me know it would take a few minutes.)A man named Justin came in and offered to get me something to eat and make sure all was ok. They replaced an o2 sensor. The bill was very reasonable and Justin gave me his number to text to let them know I got to Texas safely.By the way,it was 5:35 PM by the time I was done and they made me feel like I was the most important customer in the world.I will make a trip back thru Spartanburg to buy my next car and for any major service.Thank you folks. More

I had paper in hand with the total amount I was willing I had paper in hand with the total amount I was willing to pay for truck,taxs,temp plate,and tank of gas.gave it to mr, bret weaver. he said he woul I had paper in hand with the total amount I was willing to pay for truck,taxs,temp plate,and tank of gas.gave it to mr, bret weaver. he said he would go inside,and let know. he came back in about 20 mins. said we had a deal. the wife and I paid cash for the deal.I(HAVE IN HAND)contract that says paid in full,and under it mr. gilreath business manager signature. I received in mail, a note saying,thatI owed $881.48. for taxs.the orignal deal included taxs........Ilive in different state they said that was the reason. why would they tell me now. I told them what I would give,when I came on the lot,they studied it over for around 20 minutes,and said you have a deal.on the paper I gave them,had my name and address . would it not be the job of their business mgr. to know the tax codes and not mine.I have bought several new cars and truck over the years Im 70 years old. never deal with a chrysler dealership again, nor will any member of my family. may GOD bless and keepyou all. More