Spartanburg Chrysler Dodge Jeep

We purchased a 2011 Dodge Caravan on 7/22/2011 the tire pressure light was on when we test drove the vehicle. We returned back to the dealer ship and the salesman said that he would take it around to the s pressure light was on when we test drove the vehicle. We returned back to the dealer ship and the salesman said that he would take it around to the service Department and get it fixed. So we departed in the van going back to the office about 40 miles away and the light came back on. So we contacted the dealership and told them that we would returned the van. So they had it for for about 3hrs and said it was fixed. Then we got in the van and was on our way back and right before getting i nto town the light came on again. So on Monday the lady who drives the Van contacted them and told them that the light was back on. The salesman told her that he would pick it up that evening and have it fixed so later that day he called her back and said that they would pickit up Tuesday morning. So Tuesday morning came and they send a person here to get the vehicle and take it back. But the lady who drove the van did not have a vehicle to drive and they would not let her drive the other vehicle that they drove here to get the Van so we had to get another vehicle for her to drive. Then when our caravan was returned we had to put gas in it that night so the lady coud dive it the next morning. More

i HAVE BOUGHT FROM SPARTANBURG CHRYSLER DODGE SEVERAL TIMES AND BOUGHT NEW CARS FROM THEM AND THEY WERE ALWAY'S NICE AND HELPFUL. ICAN'T REMEMBER THE EMPLOYEE I DEALT WITH BUT IT IS WHEN SPARTANBURG DODG TIMES AND BOUGHT NEW CARS FROM THEM AND THEY WERE ALWAY'S NICE AND HELPFUL. ICAN'T REMEMBER THE EMPLOYEE I DEALT WITH BUT IT IS WHEN SPARTANBURG DODGE WAS ON W, MAIN ST, SPARTANBUR,SC. More

They sold my 63 year old mother a 2005 convertable Mustang that leaks around the rear window. She noticed the rear seat was wet before the purchase. Antwon Dogget said, the car had just been detailed. Mustang that leaks around the rear window. She noticed the rear seat was wet before the purchase. Antwon Dogget said, the car had just been detailed. The top issue was metioned before the purchase and she was told that if there was a problem, the dealership would take care of it. We have visited this dealership four times,each time a different excuse. " We fixed the problem.(problem not fixed) We ran out of glue. Our manager has to approve the repair." I was even sent to a trim shop that the dealership does not use. After making a appointment for a Saturday morning,I was told by the service department that they do not do repairs to convertable tops. They told me that they did not know who at the dealership had attempted the repair. I was told that they would try Kappsi glass to do the repair and would call me on Monday. I am still waiting for a call seven days later. I even called them back nobody was available for me to talk to. I was thinking about buying a car for my wife at this dealership,not anymore. More

Overall my experience with this dealership was very good. I think the sales people could have taken a little time to go over the vehicles features with me. I was also disapointed that there was close to no g I think the sales people could have taken a little time to go over the vehicles features with me. I was also disapointed that there was close to no gas in the vehicle. The financial manager (Jamie Wise) was excellant. More

Again, I can't say enough about this service department.I had major car repairs done,The price was within my budget and my advisor ,Pam. was great.When I arrived,she walked around my vehicle,put seat covers had major car repairs done,The price was within my budget and my advisor ,Pam. was great.When I arrived,she walked around my vehicle,put seat covers and floor mats in it.My vehicle was taken in the shop and after a diag, i was taken to my vehicle and was shown the needed repairs,given a price and a ride home.Thank you also to Nate,(who got me my ride home) and to Rashaun,who made sure I had someone to pick me up. The cashier (I think her name was April) was very friendly and got me out quickly.Pam was at the pickup window with me and showed me where my vehicle was parked. This dealership has a great service team.While waiting for my diag,I watched them.They help each other out and laugh alot.They seem to like working at this service department. I will always bring my vehicle back to this shop. I will also recommend it highly to friends and family! Great job!! More

I have purchased 3 Dodge Rams from Spartanburg Dodge in the last 8 years. Unfortunately, my Salesman has retired since my current truck - but that is not the purpose of this feedback. I currently have the last 8 years. Unfortunately, my Salesman has retired since my current truck - but that is not the purpose of this feedback. I currently have a 2007 1/2 Dodge Ram Laramie 4X4 Long bed dually 6.7 Diesel. It is my "Baby" and driven every day. It has every option that was available in '07 from Dodge plus just about every after-market accessory available from Spartan Dodge or "After-Market" if not available from Dodge. I never buy "Extended Warranties" but with this being the first Diesel I have ever owned and the sizeable investment, I decided I was going to make an exception this time. Good Move. I bought the 7 year/100,000 Bumper to Bumper Plan. Recently, I noticed my A/C wasn't working. I don't know when it went out because it has been Winter. Also, one of the LED's on my EVIC Display was out. I drove to Spartan Dodge to see Pam Shively in the Service Department (If Pam is out, I leave. I only deal with Pam. She puts herself in the customer's position and works for you if someone wants to give you a "Hard Time", ie, the Insurance Underwriters who actually handle the Extended Warranty Coverage). Pam told me to review my truck completely, list anything additional I found wrong and call her for the appointment. She explained my Deductible applied EACH VISIT - NOT FOR EACH THING COVERED. I didn't know this and she saved me one deductible. Pam is the single biggest reason I come to Spartan Dodge, although there are other people who deserve credit. On this last visit, I was told that the "A/C Control Head" was turned down by the Insurer. Although I supposedly had Bumper to Bumper coverage, this item was not covered. It was the control panel on the dash that controls temperature, fan speed, Driver vs. passenger comfort, etc. I told Pam this was insane. The policy covered seals, compressor, clutch, etc. but nothing with "Buttons" on it!!?? Pam had called me to advise me of this glitch and suggested I call the warranty Company (She had already called them twice and been turned down)and see if I could escalate through their organization. I called but to no avail. I had already told Pam to take care of it and the bill was approximately $300.00 which I paid. When I got back to Spartan Dodge, Pam suggested I talk with the Credit Manager - Jay Harvey. Jay agreed with me and said this made no sense whatsoever. He said to give him a few minutes to get with "Doug" who now handles the Extended Warranties and 30 minutes later, I had a refund for the full amount - except for the deductible understandably. Jay and Doug are now another reason I'll stay with Spartan Dodge. Lastly, my mechanic was Mike Ware. Mike is a super guy and I'll be asking for Mike when I come in. This turned out to be a little more difficult than a normal A/C outage in that both the A/C Control Head AND the compressor went out separately, ie, Mike had the A/C working but when I got there, it had gone out again. Service is the main reason for my purchasing vehicles! Pam, Jay, Mike and Doug "Rock"!! And I'll continue going there. EL Boiling Springs, SC More

I had a bad experience with another dealership. I was there all day long and never got a straight answer on what the price of the vehicle would be never saw the actual car just a poster picture of it o there all day long and never got a straight answer on what the price of the vehicle would be never saw the actual car just a poster picture of it on the wall and felt that it was a total waste of time. I decided to go to Spartanburg Dodge and what a difference. The Salesman, General Manager, and Business Manager were all quick and efficient and I got exactly what I wanted in a vehicle in a timely manner that did not waste my time or theirs. I would recommend Spartanburg Dodge to anyone in the market for a new Vehicle. More

The staff at the Spartanburg Dodge dealership are very friendly and professional. I have never had such a "hassel free" experience buying a car new or used. I was impressed with the amount of information friendly and professional. I have never had such a "hassel free" experience buying a car new or used. I was impressed with the amount of information provided online at cars.com which facilitated extensive research in the privacy of my own home. From my first phone contact with William Bryant to my door greeting and test drive with Ridge Gault all thway to closing the business end with Jamie Wise, I enjoyed the entire experience. More

My husband and I were in the market for a new 2011 Dodge My husband and I were in the market for a new 2011 Dodge Ram 1500 Sport. My husband did all his research and visited several different dealers. Spart My husband and I were in the market for a new 2011 Dodge Ram 1500 Sport. My husband did all his research and visited several different dealers. Spartanburg Dodge had quite a good offer on a 2011 Ram. We went back to them with a counter offer for that 2011 to included the running boards and bed liner. They came back with; that they could get same car that had everything we were looking for plus the sport's performance hood, which we could care less about. My husband specifically asked if it was the same package including the media, desired gear ratio and such, to whom which they responded yes. We checked with some other dealers to see if they could match or top the offer and they were unable to. The next step was to put a $1,000 deposit on the vehicle to get it to the dealership. After the deposit we received a call from another dealer saying that there were no blue 2011 Ram Sports in the area only a 2010.Calling back Spartanburg to ask about the year it indeed turned out to be a 2010, once again we asked if everything was the same and the response was yes. We then asked them to produce the window sticker and send it to us. For some reason they could not email us the window sticker. Finally at 9:00 pm that night they were able to read off the window sticker to us, and guess what it was drastically different. Gear ratio not the same, didn’t include the Mygig media package, and no remote start. They refused to give us our $1,000 deposit back even though we were lied too. We went to the dealership to work this out with the manager and such. The said they would add the mygig, and my husband came to terms with the gear ratio. We were also in a situation to buy the car or loss $1,000. They agreed to put the media package on to make it just like the 2011. To make a long story short, we finally got the Mygig in the car, and guess what is doesn’t have the Sirus or Bluetooth capabilities. We called them back up and they said it was just installed wrong. We drove an hour and a half out of the way, for them to say they must have ordered the wrong part. Now we have to pay for the sirus and Bluetooth on our dime. Does that make sense? Basically they are your typically sleazy salesmans even the manger, who say they will deliver something and don’t. More