Spartanburg Chrysler Dodge Jeep

I have been bringing my 2005 Dodge Ram 2500 diesel to Kim for over 247,000 miles and she and the service department has done a great job keeping my truck serviced and on the road. Recently, I decided to have for over 247,000 miles and she and the service department has done a great job keeping my truck serviced and on the road. Recently, I decided to have new injectors put in as one of them was starting to show signs of failing. Once the new set was installed they tested the injectors and found that one was slightly low on its performance (90%). They did not have to tell me this but they did as it was the right and ethical thing to do. I agreed to drive it for a while to see if it would clean up. It did not so I called them and brought it back to have the one injector replaced. They were good at accomodating my schedule and getting me in and back out on the road within a couple of hours - with oil change. Now this is the cool part - the mechanic Andy was kind enough to show me the computer reading with the new injector installed. All injectors were performing 99%-102%. As for the mechanics go; I always ask for either Byran or Andy as they know diesels and really do a fine job! I will not take my truck anywhere else because of these three people (Kim, Andy, and Bryan). It's great to work with these folks because they will talk to you and explain what the issues are or solutions available. They go the extra steps to get you taken care of. If you visit their Service Department and Kim is not available don't hesitate to work with Pam or April as they will be happy to work with you and they are good people, besides I need Kim available when I come in and if everyone is requesting her then I will have to wait... Now the New Car Sales Department is another story. Please do not base your experience with their New Car Sales Department to be what you will experience with their Service Department. Their Service Department is OUTSTANDING!! and I think that their New Car Sales Department could take some notes from their Service Department and if they did then they would do better as a company overall. Give their Service Department your business you'll be happy that you did! More

From the time I bought my car, I told various Dodge dealerships that there was something wrong with the transmission. They all waived me off and told me they could not find anything. After three year dealerships that there was something wrong with the transmission. They all waived me off and told me they could not find anything. After three years of recurring issues that according to Dodge dealerships were nothing, the car actually begin to lurch when sitting still. So we took it to Spartanburg Dodge. Initially they AGAIN said there was nothing wrong. My husband had to take time off work to go up there and prove to them there was a problem. After finally conceding there was a problem, they said they would fix it under the powertrain warranty. Thank goodness for the maker's warranty because these guys treat their customer horrible on everything else! They would not give me a replacement car even though I had a family crisis come up and had no way of getting there. They stated that their company doesn't give loaner cars anymore. I could understand that if this is something I had done to the car but it was DODGE FAULTY EQUIPMENT and under WARRANTY. Didn't matter to Spartanburg Dodge though. Oh they were polite in their delivery of the bad news but it is bad customer service to not provide replacement transportation for a factory defect. They did not inform us until THREE DAYS LATER that they did not have the parts to even BEGIN to fix it. If I had known that, I would have gotten my car so that I could dealt with my family emergency instead of being helpless! Long story short, a WEEK AND A HALF LATER I finally got my car back. Is it working right, I don't know. I quite frankly am too angry with this dealership. This has made me want to sell that car and NEVER buy another Dodge or suggest ANYONE buy a Dodge. ESPECIALLY IF IT MEANS BUYING IT AT SPARTANBURG DODGE. This dealership has left me with a bad taste for the Dodge name in general. On top of this whole transmission fiesco, they offered us a "special" package oil change when we initially dropped off the car for four oil changes. Of course, at the time I did not realize how bad this would turn out. After seeing how they treat their customers I will NEVER take that car back to them. I called and have left a message to request that they reprocess the invoice with one oil change instead of the "special" package and give us back the difference due to the fact that we will NEVER use their dealership again. I don't have high expectations that their customer service will be any better on this though! They kept a car three days, knowing it was a severe inconvenience to their customer, without the parts to even fix it and then took a total of a week and two days to fix it. Stay away from Spartanburg Dodge. If you must buy or repair a Dodge, take it somewhere else. They are just not worth the hassle. I will never again set foot on this dealership lot and until the end of my days will always recommend that people stay away from this dealership. More

My 08 Jeep would not start in my driveway and I was not sure what to do, so I called Spartanburg Jeep and was greeted warmly by Kim in service. She checked my warranty via my vin number and gave me the in sure what to do, so I called Spartanburg Jeep and was greeted warmly by Kim in service. She checked my warranty via my vin number and gave me the info to call a tow service. When they got the vehicle, they could not find anything wrong with it. Kim kept in touch with me regarding what was going on, and Eric in service gave me some pointers to deal with this problem if it ever happens again. I was pleasantly surprised that they did not try to sell me something I did not need in the interest of making it seem like they found something wrong! They also took care of my oil change for a fraction of the price of the local mechanic I had been using. I was very impressed with the quick, friendly, professional service we got at Spartanburg Jeep and look forward to dealing with them exclusively in the future. Thanks! More

I was new to this dealership, having just purchased a previously owned Chrysler van from an individual. So I decided to drop by, introduce myself to the Service Manager and discuss using them. I was gr previously owned Chrysler van from an individual. So I decided to drop by, introduce myself to the Service Manager and discuss using them. I was greeted warmly, asked to come into his office and chat about my van. He introduced me to April, the service rep. Everyone here was great. They answered all my questions and called to make sure I was pleased. This is a class act. More

Go see Pam if you have any service or tire needs. These guys really treated me great and even went to bat for me on a Chrysler warranty issue. I highly recommend them. While I was having the reapirs done, guys really treated me great and even went to bat for me on a Chrysler warranty issue. I highly recommend them. While I was having the reapirs done, I also bought four new tires because they had such a good deal on them! Go see Pam! More

After visiting with Big O Dodge and feeling that something was wrong with the deal they were working up for me: Specifically - price of vehicle and down payment with the promised finance rate did something was wrong with the deal they were working up for me: Specifically - price of vehicle and down payment with the promised finance rate didnt mesh the montly payment I emailed out to 4 Dodge dealerships letting them know I was looking for a specific truck, willing to pay X.XX down and what I wanted for monthly payment. The first dealership to respond was Spartanburg Dodge. Not only did they respond I was told immediately "We want your business", that was refreshing. We started working the deal through text messaging, phone calls while I was at work and when I got to the dealership after work they were ready to roll with the already promised lower percentage rate, down payment, more truck and the right monthly payment! Now that's what I call service! Point blank, I hope Dodge, Chrysler and or Jeep continue to make excellent vehicles so I never have to shop any where else other than Spartanburg Dodge. So if your reading this and your about to visit the Spartanburg Dodge dealership, please, tell MO, Josh and Will that I said Hello and I look forward to doing business with them again. Eric More

Great service and fast, very efficient!I would recommend this dealership to anyone.The tech that waited on me was very friendly and helpful. It only took 18 minutes from start to finish for them to change m this dealership to anyone.The tech that waited on me was very friendly and helpful. It only took 18 minutes from start to finish for them to change my oil and filters, rotate my tires and offered coffee while I waited in the lobby that had tv and magazines for me to occupy my wait time. More

RUN FROM THESE PEOPLE!!! THEY HAVE AN "F" GRADE WITH THE BBB!!!! I purchased a car from them and the engine lights and other lights came on a week later. After many attempts and bad blood, they agreed to BBB!!!! I purchased a car from them and the engine lights and other lights came on a week later. After many attempts and bad blood, they agreed to let me out of the deal (then they changed their minds). I returned the car back and never looked back). Thank goodness I didn't finance with them!! RUN FOR THE HILLS AND HOLD ON TO YOUR PURSES!! SOMETHING FISHY IS GOING ON AT THIS DEALERSHIP. I think they've had a few name changes as well...hmm...wonder why!!?? More

I went to this dealership this past Saturday after seeing some used Dodge Chargers on their lot. I found a beautiful burgundy one but it had very high mileage for the year. The sales person herself was very some used Dodge Chargers on their lot. I found a beautiful burgundy one but it had very high mileage for the year. The sales person herself was very friendly and I had explained our previous credit issues including a bankruptcy. But of course, they have companies that deal with those everyday you know? The first time, she came back and said they wouldn't do it on that car because of my credit, but hey, I could get a brand new one with a payment over $200 outside my budget...WHAT???? They wouldn't do a used $15000 vehicle but would do a almost $30000 one? Then they went back to the finance manager again...I was taken out to the lot and shown other vehicles. I point blank told them I was interested in the charger and that's it...still couldn't do the used Charger. Then the sales manager (young black guy) got involved and ensured me they'd figure it out for me. Just then the sales person turned the corner in a brand new Charger with a $27000 sticker...told me not to pay attention to that, my payment would be $500...THEY DID NOT LISTEN TO A WORD I SAID!!! They tried to sell me about every other car on that lot besides the one I wanted! I threw my hands up in disgust, said a few choice words and left. Later I found out they could work the deal on the used Charger for me...too bad and so sad for them...TOO LATE! I would not buy that car for $1 from them...they are as crooked as the day is long!! I have also made a formal complaint to Dodge...we'll see if that does any good..doubtful, but hopeful! More