Spartanburg Toyota

Best car buying experience of my life My wife and i bought a new car, and I've never had such a calm relaxing car buying experience. The staff was very professional and respectful. They d My wife and i bought a new car, and I've never had such a calm relaxing car buying experience. The staff was very professional and respectful. They didn't try and push anything on us that we wasn't interested in. They took the time to explain every document and every answer they gave us to our questions. We Will be using Dave Edwards Toyota for our next purchase. Endy (our salesman) Was the best I've ever dealt with. More

The Worst Service Department I Have Ever Encountered If you are considering Dave Edwards for service, I strongly urge you to reconsider. They have had numerous chances to deliver quality service, which I If you are considering Dave Edwards for service, I strongly urge you to reconsider. They have had numerous chances to deliver quality service, which I have rarely received. I own a 2014 4Runner Trail Premium. Last week, I made an appointment for detailing and 25,000 mile service (tire rotation and inspection). I arrived yesterday at 7:40am and asked for the shuttle. I was informed that it had just left and would be back soon. After 35 minutes, it returned … with breakfast for the employees! The shuttle is provided for CUSTOMERS, not errands for employees! I was 30 minutes late for work because the employees wanted breakfast. They called around 3:30pm asking when I needed the car; I said 4:30. They said it won’t be ready until 5 because it was just taken back to detail. Why ask when I need it, if you’re going to tell me when it will be ready? They had the car ALL DAY and just took it to detail at 3:30? They allotted 8 hours to rotate the tires and 1.5 hours for the detail? Very poor time management! When I got the car, it was STILL DIRTY! There was pollen all over the hood. The exterior windshield was streaked, with vertical pollen marks where the wipers stop. The inside must have been washed with a dirty rag because it was dirtier than when I left it there. The driver’s side window was dirty and spotted. There were horizontal streaks still on the passenger side mirror from the last rain. The inside was dusty enough to wipe my finger through and leave a mark. There were fingerprint smudges all over the passenger door, and the rear window wasn’t clean. The exterior had dried water spots all over, many yellowed from pollen. For $187 I expect it to be SPOTLESS. I could have gotten a better wash at the Spinx drive through for $8. During checkout, the cashier asked the shuttle driver to go get her a milkshake. This isn’t the first time I’ve received poor service either. I was in for routine maintenance in November 2015. While there, I asked them to look at my radio/GPS unit because it was randomly rebooting. They said it probably just needed a firmware update. I told the tech I'd already done updates through the Toyota Entune app. They acted like I was stupid and didn't know what I was talking about. They said they would double check it anyway. When I picked up the car, they said it was up to date, may not be compatible with my phone (iPhone 5) and they reset it to factory defaults. They said sometimes the radio can't handle too many contacts to sync (I only have about 50 contacts). The instructions were to drive it a few days without hooking the phone back up and see if the problem persists, and if so call back in to have the unit replaced. One of the main selling features is Bluetooth capability. For them to tell me the unit is incompatible with a very popular phone brand is completely unacceptable. I wonder if Toyota knows they are telling people this! Still, I followed their instructions. I didn't have to wait long; it rebooted several times on my way home that evening. I called to report that the unit was still rebooting without my phone attached. They said I'd need to make an appointment to have a tech get the service tag information so they could order the replacement part. I made an appointment for December 18 at 11:30am. I took an early lunch from work and got there at 11:15am. My car sat waiting, untouched, in plain view until 12:36pm, over an hour past my appointment time. They brought my car back out at 12:52pm and pulled it around to the front. I waited another 20 minutes for them to bring my keys before I headed over to the service desk. I politely informed the lady at the desk that my car was right there (pointed to said car), had been there for 20 minutes, and I really needed to get back to work. She was rude, ruffled through some paperwork on the desk, and told me they weren't finished with it yet so she couldn't give it to me. Another 20 minutes later, a man brought me my keys and said the radio/GPS unit should be there in about 7 days, maybe 10 since it was the holidays. He said they'd call me when it was in. January comes around and I never received a call. I called several times and was redirected to voice mail every time. I left several messages and never received a call back. Fast forward to February, and I still hadn’t gotten a call from them about the part, and no one returned my messages. I continued to call several times, and left a voice mail for the service manager. Still no call back. I even had a friend at work who personally knows the service manager email him twice, and he never got a response either! February 8, I call the service department again and was transferred to parts. I actually got to speak to a real person this time and explained the situation. The man looked up my account and, after some silence, asked if he could call me back in a few minutes. He called back about 15 minutes later (I was surprised he called back at all based on prior history). He said the lady that was my "tech" quit and they had no record of me coming in to get the service tag number on December 18th. How does he know who was handling my account if they have no record of it? He also said they can only keep radios in stock for so long before they have to return them, but I was never notified that it was in stock. And if they have no record of the prior service, how does that apply to my situation as the radio would have never been ordered in the first place? He said I needed to come in (again) to have a tech look up the service tag number so they can order the part. When I explained my problem, the guy was unapologetic/unsympathetic and had a general attitude of "it's not my problem". He asked if I could come in some time that day to have that done. I told him the only time I had was during lunch from 12-1. He said that would be fine. I asked how long it would take, and indicated that I waited over two hours last time. He said he didn't know and that he was going to transfer me to the service department to make an appointment and they could tell me how long it would take. Wait a minute ... he just said 12 was fine, but now I need to make an appointment with the service department? He transferred me to the service department and said to ask for Charlie. When I asked for Charlie, he was unavailable and I was transferred to his voice mail. I left him a message asking for him to call me back to make an appointment. He called me back about 30 minutes later (again shocked to get a call back). I explained the situation again, and he too had an "I don't care, not my problem attitude". He cut me off abruptly while explaining the story and said "so when can you come in". I made an appointment for Feb 9 at 12pm. February 9, service was actually very fast. I was in and out in 10 minutes. I was surprised to see someone making an effort and felt relieved that my problem would finally be handled. He said the part should be in within 3-7 days. Within 5 days, I received a call that the part was in. I dropped the car off the next morning at 7:30. When I hadn’t heard from them by 4:30 that afternoon, I called to ask when it would be ready. They said, it’s been ready for a while, we just haven’t made any calls yet. Why would you not call right away to get finished cars off the lot and out of your way? I have not had any problems with my GPS since replacement. The last two times I had regular service scheduled, they failed to fill my windshield washer fluid. It makes me wonder what other steps of the inspection they are skipping. My husband has also had issues with this dealership. He had a recall on his Corolla. When he called, they said the part was in stock and made him an appointment the next week. When he got there, they didn’t have the part and said they would have to order it. They used the parts they had in stock on cars that didn’t make appointments, then didn’t bother to call and let him know they were out. After waiting months for the part to come in, he took his car to another dealer, which handled the recall immediately with in stock parts. Dave Edwards called him 3 months later saying they received the part. More

Wonderful Experience I bought my new Corolla about 1 week ago, and I love it! From start to finish it was a seem less process. My salesman Travis was knowledgeable and ver I bought my new Corolla about 1 week ago, and I love it! From start to finish it was a seem less process. My salesman Travis was knowledgeable and very helpful. This was the third car I've purchased from this location since 1998. Never even considered going somewhere else. Thanks for a wonderful experience. More

Best Dealer Experience I've had! Tony was the best salesman that I have ever dealt with. I contacted 8 different dealerships and he stood out head and shoulders above the rest! Went o Tony was the best salesman that I have ever dealt with. I contacted 8 different dealerships and he stood out head and shoulders above the rest! Went out of his way to find the truck I was looking for and gave me a better price than every other dealership. He worked with me every step of the way. Will go to them first for any needs from here on out! Roberto was more than helpful with going over options and finalizing the deal! More

Amazing Customer Service!!!!! I went to Dave Edwards to have my car serviced for it's normal routine maintenance. After looking around for a new vehicle for a while I decided to sp I went to Dave Edwards to have my car serviced for it's normal routine maintenance. After looking around for a new vehicle for a while I decided to speak with someone in regards to buying something new again and trading my 2011 Scion tC. Mr. Tony Jackson greeted me in the most professional manner and actually seemed very caring. After speaking with him, he told me all of my buying options. I told him what I wanted, what I could afford, and Mr. Jackson and the friendly staff at Dave Edwards accommodated my needs!! I've never met a team of individuals who work so hard for their customers!! The service center is great and everyone has a smile and not to mention the affordable prices!! I got the 2016 Toyota Corolla, Sport Plus model. I love my new car!! I definitely recommend anyone and everyone to Dave Edwards and to speak with Mr. Tony Jackson for one heck of a deal!! Thanks again Tony and Dave Edwards Toyota!! You definitely help me start 2016 out with a boom!! I'm exceptional pleased, thankful and can't wait to continue to do business in the future!! More

Best car buying experience I've ever had! The staff is very friendly and extremely helpful. They were able to find the exact car I wanted! I will never buy anywhere else. If you are not consid The staff is very friendly and extremely helpful. They were able to find the exact car I wanted! I will never buy anywhere else. If you are not considering a toyota, you will be after working with these guys! More

Great experience, friendly staff I pulled into Dave Edwards one day on a whim to look at a 4Runner trail. After test driving it with Tony Jackson and talking the vehicle over, we deci I pulled into Dave Edwards one day on a whim to look at a 4Runner trail. After test driving it with Tony Jackson and talking the vehicle over, we decided I should take it home for the weekend. When I came back Monday, I was not completely sold. The vehicle was not the color I wanted, and was somewhat out of my price range. The package was also a little more than I really needed/wanted. Tony offered to search for the exact color/vehicle I wanted but after talking a little while we decided to wait on the vehicle. Tony didn't pressure me at all, which was very nice. A few months later, I found the exact vehicle I wanted at a toyota dealership in Georgia. I sent Tony an email with the information to see what he could do. It was a demo vehicle with around 4000 miles on it. We worked out a deal and he told me he could bring the vehicle to Spartanburg for me, which was great! However, a few days later, he called to let me know that he found the EXACT vehicle brand new with zero miles on it and had it coming for me instead, same deal and everything!!! I now have my perfect brand new 4Runner and could not be happier with my vehicle or my experience! I really appreciate Tony and all he did to help me get the exact vehicle I wanted and him making it so simple! Great guy! If you are looking for a new Toyota, go see Tony!!! More

Two Toyotas and great service all around As of today, I have now bought two Toyotas from Dave Edwards Toyota. Mr. Ledbetter served as my sales associate on both. I told him, when I bought a c As of today, I have now bought two Toyotas from Dave Edwards Toyota. Mr. Ledbetter served as my sales associate on both. I told him, when I bought a certified used 2010 Toyota Corolla S in 2012, that if the deal was good I’d come back to buy my next car. Today, I bought a new 2015 Rav4. Not only did Bill work with me at the dealership, he helped before test driving by answering every question I asked over a three day period prior to my visit to the company (and I ask a lot!), worked diligently to send various options for financing and vehicle availability, and remained kind, respectful, and patient through the whole process. We received a deal that elated my wife and me. Most importantly, though, Bill found us the right vehicle for our growing family. Dealing with Bill through David Edwards was more like conversation with a friend than the “pulling teeth” approach I’ve experienced at other companies, car dealership or otherwise. If you are thinking about a new Toyota—and you should—he will go way beyond what you will expect for service, help you get a fair deal, and get you the car that is best for your needs. I’m happy to say that, honestly, Bill Ledbetter represents what service should be anywhere. More

bad service dept experience. Trip 1.. Wanted tires balanced. And oil change. When I left it drove worse. Trip 2. Took it back. Fixed. Looked At bill when I got home they charged Trip 1.. Wanted tires balanced. And oil change. When I left it drove worse. Trip 2. Took it back. Fixed. Looked At bill when I got home they charged me for tire mounting and disposal. Trip 3. Tried to get bill fixed. Guy tried to tell me I got new tires. Argued with him. He actually looked at my cat before being satisfied. Service manager said they credited acct except for oil change. How nice of them. Sh have given me credit for all the gas I spent on 3 trips!!! More

Comfortable Bill made buying a car a pleasure instead of a chore.. No pressure, and when I purchased a new van, he sat and explained all the buttons. This is my Bill made buying a car a pleasure instead of a chore.. No pressure, and when I purchased a new van, he sat and explained all the buttons. This is my third van that I have purchased from Dave Edwards. I will go back. More