Specialty Car Collection
West Hollywood, CA
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Purchased a 2018 Mercedes-Benz S-560 here on May 5, 2026. The vehicle was delivered with multiple pre-existing defects, leaking valve cover, faulty rear camera, cracked rim, defective headlight just to name The vehicle was delivered with multiple pre-existing defects, leaking valve cover, faulty rear camera, cracked rim, defective headlight just to name a few. The post-sale resolution has been entirely unacceptable. The Facts: • Day of Purchase (5/5/26): Noticed fresh oil dripping under the car. Sales staff (John Walker) stated it was merely spillage from a recent oil change and explicitly verified the car had zero leaks. The car was also delivered with less than a half-tank of gas. • May 10, 2026: Low tire pressure warning lights activated. • May 14, 2026: A professional tire shop confirmed the rear driver-side rim was cracked and leaking. They noted it had a previous, temporary weld job that failed. Video evidence was immediately sent to the dealership. • May 12, 2026: Dashboard alerts indicated the engine oil was low. After adding the requested quart, the digital gauge read zero oil by the end of the day. A certified mechanic confirmed an active valve cover leak. The repair invoice totaled $`2,090.90. • Passenger Headlight Defect: The passenger headlight housing has severe water intrusion and internal condensation, causing a major electrical short circuit. The malfunction overrides the manual dashboard switch settings, forcing the headlight to remain permanently turned on and draining the battery unless the fuse or main battery terminal is physically disconnected. • Resolution & Communication: Once physical proof of these defects was sent, communication from the dealership slowed down significantly. While a replacement rim was eventually provided (dealership would not ship, I had to drive two hours to pick up) weeks later, it was the entirely wrong size and for a different vehicle model, making it completely unusable. When contacted the dealership owner Steve to resolve the $2,090.90 leaking valve cover invoice, Steve refused to cover any repair costs. I was told that this vehicle was the cheapest car on their lot compared to their exotic inventory, and that I should be satisfied with the incorrect rim they provided. Conclusion: Be highly cautious!!! Customer service abruptly stops once financing clears. Expect to absorb thousands of dollars in immediate, unbacked repair costs for mechanical and electrical defects that should have been resolved prior to sale. More

