Spirit Chrysler Dodge Jeep Ram

sales/service and customer awareness Eduardo does a great job making sure every question is answered and his attention to the customer experience is fanatastic. The service department tr Eduardo does a great job making sure every question is answered and his attention to the customer experience is fanatastic. The service department treated me like I was the only customer in the building " excellence in service" More

Very good experience with sales and finance staff . Would visit this dealer again for used car for our children. We felt all of our questions were addressed. experience with sales and finance staff . Would visit this dealer again for used car for our children. We felt all of our questions were addressed. More

One of the easiest deals I've done! Our salesperson Sean Dudley, was so easy to deal with. No fuss and no stress, and a really happy kind of guy, not the typical salesman. The only thing Our salesperson Sean Dudley, was so easy to deal with. No fuss and no stress, and a really happy kind of guy, not the typical salesman. The only thing that kept us there so long was the other people in front of us for the finance guy Mike! They were selling cars left and right today. Mind you it's April 9, 2016, and it snowed all day. People don't buy cars when it snows out! But they did at Spirit, why? My guess is the ease of buying a car with them. Everyone we dealt with was nice and friendly, I never felt like I was dealing with a "car salesman". Mike Connelly even came out to set up my phone with U connect. He did this as the dealership was closing for the day. Never felt pressured or rushed. I will recommend them to everyone I know, something I've never done before, and I have purchased many cars over the years. I would say I would buy from them again, but I've fallen in love with my Durango on the ride home. So I don't plan on ever getting rid of it! Oh and the price of the Durango? Well, let's just say no one around could have beat it. In fact, we had another dealership calling us while we were at Spirit, for the same kind of vehicle and honestly....they couldn't beat the deal we got! More

SATISFIED DODGE RAM BUYER! SALES PEOPLE, EMILY FLYNN AND MIKE CONNELLY, WHO HELPED ME GET THROUGH THE PROCESS OF PURCHASING A NEW VEHICLE, MADE IT A VERY PLEASANT EXPERIENCE. TH SALES PEOPLE, EMILY FLYNN AND MIKE CONNELLY, WHO HELPED ME GET THROUGH THE PROCESS OF PURCHASING A NEW VEHICLE, MADE IT A VERY PLEASANT EXPERIENCE. THEY ARE VERY KNOWLEDGEABLE OF THE PRODUCT THEY ARE SELLING. THEY WORKED TIRELESSLY TO ANSWER ALL OF MY QUESTIONS AND CONCERNS AND GAVE ME THE BEST DEAL THEY COULD. More

Out of state (PA) buyers go elsewhere My experience with the dealership started off fine but got progressively worse as time went on. I would have given 2 stars but for my last and hopefu My experience with the dealership started off fine but got progressively worse as time went on. I would have given 2 stars but for my last and hopefully final experience with them. The purchase experience went fine to start. Mike is an older gentleman with a nice personality up front. However, it became clear as time went on that he is behind the times on some things and quite a bit disingenuous. First of all, he didn't know as much about the features of the Jeep that I purchased. It was a new model, but I expect an experienced salesmen to know all the features. Second, I asked him for my credit score/report literally 6-7 times. I finally got it from him today because I was there in person. I asked someone else before Mike got there, and he said they no longer had it. Then, Mike appeared with it a few minutes later. Mike doesn't answer e-mails and retuned 1 of my many calls made to him. He goes on and on about how the relationship just starts when you buy a car from him. However, it pretty much seems to end right there after the sale. The dealership itself was supposed to handle my PA tags for me. They gave me a temp plate that was good for 20 days while the tags came in. I continued to check with them as time went on about the plates. They claimed they were on the way. I contacted PENDOT myself and was told that they had no information about my car or tags. At this point, my temp plate had expired, and I could not drive my car legally. After calling yet again and having the receptionist on the phone act rude towards me, I finally heard from Mike. He said the tags person was sick, and they were never sent in. To his credit, he did have someone bring me a dealer tag to use while my tags came in. However, I had no use of my car for a few days. Apparently, they have no back-up person when the "tags girl" is sick. I also got a chip in my windshield and had issues finding a replacement. Mike told me he would look into it and get back to me. That never happened. I arranged the whole thing with Jeep myself. I had to drive an hour down there to have it replaced, but I never would have gotten any service if I wasn't there in person anyway. There was also quite a bit of pressure to leave a review on this site about my experience. Well, here you go. They even tried to bribe me with a gift card to leave a positive review here by a certain time. I finally received my PA tag today but no inspection stickers. I was told by the "tags girl" (their term not mine) that I would get stickers too. Nope, I had to have the car inspected myself. I saw my mechanic who told me it was very common practice for a NJ dealership to cover the inspection costs. I called (twice of course) Mike and asked for reimbursement. He said they didn't do that, but I could drive an hour for a free oil change. Needless to say, I was very disappointed. I have to imagine all these great reviews have to do more with bribes and pressure on buyers to leave them than actual service. More

I always come to Spirit. The entire staff is friendly and respectful. My salesman made me feel at home and was very helpful.I won't go anywhere else. The entire staff is friendly and respectful. My salesman made me feel at home and was very helpful.I won't go anywhere else. More

Very satisfied Great experience with the team at Spirit. Dan was very helpful and made the purchase quick and easy. Will definitely use this dealership again in the Great experience with the team at Spirit. Dan was very helpful and made the purchase quick and easy. Will definitely use this dealership again in the future and recommend to family and friends. More

Sean Dudley is a great salesman The salesman, Sean Dudley was very professional. He did not pressure us at all and we walked out with a great deal, exactly what we wanted and what w The salesman, Sean Dudley was very professional. He did not pressure us at all and we walked out with a great deal, exactly what we wanted and what we wanted to pay. It was by far a very pleasant experience. More

Love it there! We've bought 3 vehicles from this dealership and have had a wonderful experience each time. They really go out of their way to make sure you drive ho We've bought 3 vehicles from this dealership and have had a wonderful experience each time. They really go out of their way to make sure you drive home in the car you want. More

Best experience yet! I was expecting big pressure to buy but that did not happen. Salesman (MAC) tried to get me to buy a brand new truck and made me a great deal but it I was expecting big pressure to buy but that did not happen. Salesman (MAC) tried to get me to buy a brand new truck and made me a great deal but it was just not what I wanted. He said cool lets look at some used trucks. Got more than expected, it might as well have been a new truck with the warranty and condition its in. Neighbor thought it was brand new. (2011 model) stayed in price range and did try to push me up to a high cost. Whenever I buy something expensive I always feel like I've been taken, just don't feel it this time. Feels weird, I really got a good deal. I didn't have to see the CLOSER to get it done, I just dealt with MAC and then did all paperwork with Mike, I think. More