Spirit Chrysler Dodge Jeep Ram - Service Center

Brought Jeep in for regular service/oil change; quick and no issues with that. Service dept suggested approximately $1500 of additional services that "should be attended to". I approved a new tire as I was e no issues with that. Service dept suggested approximately $1500 of additional services that "should be attended to". I approved a new tire as I was expecting that and not surprised I was informed the current tire, (which had a plug due to a nail), needed to be replaced. They went over and above obtaining the correct sized tire; sent someone out to bring in new tire while I waited. No issues there. However when I asked if any of the other recommendations were covered under the expensive warranty I purchased when the vehicle was purchased, I was told no. One recommendation was close to $700. I declined the remaining work as I did not completely trust I was being given accurate information regarding warranty coverage. When I told the service dept rep I had one more oil change under the plan I had purchased, I was initially told I did not. He did however inform me later that I was correct and I was able to utilize the remaining service under the plan. Thus the reason I did not have complete confidence that none of the remaining suggested services were covered under the purchased warranty. I plan to actually read that warranty. ask a few questions, then make a decision on the recommendations. More

Great service, everyone is always accommodating while you wait for your truck to get serviced. Nice family atmosphere. wait for your truck to get serviced. Nice family atmosphere. More

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Worst experience I've ever had with a dealership. Service department needs to brush up on courtesy. Will tell anyone who will listen to avoid this place at all costs. Service department needs to brush up on courtesy. Will tell anyone who will listen to avoid this place at all costs. More