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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
993 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 994 reviews

May 23, 2025

We had a great dealership in Michigan so I have high expectations. This dealership has met my expectations and I have taken my vehicle there 3 times since moving to Ohio. Every service appt has been o More

by Tamara319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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May 23, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave us this wonderful review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

May 23, 2025

Timely & complete. Answered any questions I had. The technician talked to me to reassure me my tire in question was taken care of and rotated to the right rear position More

by jdrluv2cruise
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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May 23, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave us this positive review! We are so glad that our team got your automotive needs taken care of- thoroughly and efficiently. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 23, 2025

Nice people good service labor fees are outrageous so hopefully I can find somewhere else to fix my vehicle. More

by lpelland13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025

Even if you have a warranty they try to charge you a 190 dollar diagnostic fee to take your car in. People are nice but the company seems like it needs every dollar. More

by jgoodhe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025

Spitzer treats you like your are part of the GM family. I appreciate all of there help. More

by wschulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Leek
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May 22, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We strive for 100% customer satisfaction, and we are glad that our team provided you with the quality care that you deserve. Please do not hesitate to give us a call if we may ever be of further assistance to you.

May 21, 2025

The ladies was nice and they communicated very well. Kept me up to date with text messages etc… More

by samantha.jones2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Spitzer Buick GMC Parma responded

We are so glad that our team took great care of you and kept you well informed throughout the process. Please do not hesitate to give us a call if you ever have any further questions or concerns. Thank you and safe travels!

May 20, 2025

My vehicle has been in and out of their shop since mid March, 9 separate attempts to resolve creaking noise when turning right. They have guessed multiple times, changing parts that weren't bad, problem s More

by ADAM.SULLIVAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Spitzer Buick GMC Parma responded

Adam, Thanks for your time and feedback. We are very sorry to hear that your vehicle services was a unpleasant one and would like the opportunity to speak to you on your concerns. Please give us a call at our dealership and ask for the Service Manager, we would be happy to help.

May 19, 2025

I feel they gave me very good service and honored my warranty. Pricing not outrageous More

by mamstokley
Recommend Dealer
Yes
Employees Worked With
5
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May 19, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are delighted that our team took great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 18, 2025

excellent and very happy with my new 2025 GMC sierra 1500 Color is stunning and love the features of the heated and cooled front and back seats drives smoothly just figured out the mirrors i love the multi- More

by EDELZANI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tahmi Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Dodrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Liebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Deluca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Spitzer Buick GMC Parma responded

Congratulations on your new GMC SIerra 1500! We are so glad that our team provided you with a 5-star experience and got you into a vehicle that you love. Your satisfaction means so much to us. Thank you and safe travels!

May 17, 2025

The service is to expensive, also the extras if needed , like windshield wipers. Then you put a 3% surcharge for using a credit card. Don’t you think the price of vehicles and service is to way to expensiv More

by DTOOTH1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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May 19, 2025 -

Spitzer Buick GMC Parma responded

D, Thank you for bringing this to our attention, we are sorry to hear that you were completely dissatisfied with the extra charges that was applied. We understand your concerns and questions, and welcome the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

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