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Spitzer Buick GMC Parma
Parma, OH
468 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 468 reviews
June 03, 2024
We had a problem with our emission system and had it fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to Travis, who turned it in for a reimbursement as the problem was the same as the recall. Unfortunately, Travis lost the only copy we had of the letter and our mechanic’s receipt. He re-submitted the paperwork, but then we were rejected. He mentioned something about the cutoff for reimbursement being 2020. We are very unhappy about this result. How do we get a letter in 2024 with a requirement that expires in 2020? Further, with the original letter gone, how can we properly discuss our case with anyone? We would like to discuss this with someone either higher up at your dealership, or with someone at Buick. We were told all along in the process that this item would be reimbursed. More
by WOLFERT.THOMAS
Verified CustomerEmployees Worked With
Helpful June 03, 2024
Fast, friendly service. My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you More
by Cclark
June 03, 2024
Typically outstanding service however had usually long wait time but overall satisfied with customer service and auto repair wait time but overall satisfied with customer service and auto repair More
by echols2502
Employees Worked With
June 02, 2024
They were ready for me. Very friendly and informative staff. The work was completed in a timely manor. Very friendly and informative staff. The work was completed in a timely manor. More
by WEJARO
Employees Worked With
Don’t remember the name of the staff member who helped me.
June 02, 2024
It was great the experience was fast and easy . McCoy was great as well as the finance manager McCoy was great as well as the finance manager More
by wells_angel
Employees Worked With
June 01, 2024
Lack of communication. Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person driving it the prior week. At 3:15pm Tuesday I called to check on status. No one knew the status and asked if I needed the car or can it stay overnight. I optioned to leave it. Wednesday 2:15pm I called to check status. No one knew the status. At 2:45pm I receive text; My car repair was assigned to a worker that was scheduled to be off that day but reassigned to someone else. That person had an emergency off day Wednesday. The original person was working on another car’s engine Wednesday. So I now call… why work assigned to someone scheduled off ? Why not reassigned back when emergency came up ? When are you going to call me if it is a hub or something else ? Unknown will have service call me back. One hr later still no call so I call back. They find service agent who says they’ll let me know tomorrow. WHAT ???? What was done yesterday ? He does not know because he cannot get to the quote on the computer. Why I have no idea. So the car stays another night. Received an answer Thursday morning and car was then ready just after 4pm. Car rides fine so I assume the repair was done correctly. One last thing…we always had our work done at dealer, Bigelow, Axelrod. They ALWAYS washed the car before our pickup. I did not bring it up to anyone when I picked the car up. So curious; Why have you stopped that ? More
by Dk
Employees Worked With
Other Employees :
Paula should get 5 stars as she was on the phone with me trying to get info.
May 31, 2024
Super friendly service department. Would please like a phone call when my car is done when I drop it off. Otherwise satisfied with the job done. Would please like a phone call when my car is done when I drop it off. Otherwise satisfied with the job done. More
by TSCHWIND1020
Employees Worked With
Did not work with any people listed
May 31, 2024
I appreciate the online schedule. The service department made some recommendations, and I followed them. My 2-part lug nuts rusted, and they gave me an inexpensive replacement recom The service department made some recommendations, and I followed them. My 2-part lug nuts rusted, and they gave me an inexpensive replacement recommendation. More
by DAN.KOSAREO
May 31, 2024
Very happy with Spitzer service on my Cadillac XTS. ALL of my service needs will be at Spitzer. Ken Neitzel took care of my needs . Thank you all! ALL of my service needs will be at Spitzer. Ken Neitzel took care of my needs . Thank you all! More
by markwallen
Employees Worked With
Ken Neitzel
