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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.3
1,336 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 1,336 reviews

May 22, 2026

She was rude , condescending , short and horrible . Would do anything not to have to deal with her again. More

by KMMORCELLE82
Recommend Dealer
No
Employees Worked With
Sabrina Wozniak
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May 28, 2026 -

Spitzer Buick GMC Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 22, 2026

Went in for Oil change. 2 .5hrs. Later he informed me that recall work was performed. Walked by me more than several times in the waiting area and never explained that this More

by behlert68
Recommend Dealer
No
Employees Worked With
Ruben Ortiz Jr.
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May 28, 2026 -

Spitzer Buick GMC Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

May 22, 2026

Went in for warranty repair. Car drives completely different after and I was brushed off twice More

by Donnespitzer
Recommend Dealer
No
Employees Worked With
Whole place
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May 28, 2026 -

Spitzer Buick GMC Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 22, 2026

My wife purchased a brand new Duramax three-quarter ton at4 one week ago our experience was so good with Devon and Mike. I was looking for myself a little used vehicle like a Colorado or a canyon so we wen More

by HEATHERABLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Peroni III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devyn Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Blackstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the young man’s name that washes the vehicles before we purchased them but he come over and made sure everything was perfect. I want to say it’s maybe Justin.
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May 22, 2026 -

Spitzer Buick GMC Parma responded

We’re thrilled you chose the GMC Duramax AT4 and then added a GMC Canyon with assistance from Mike and Devyn. It’s wonderful that our team provided professional care and made you feel special. We appreciate your feedback.

May 22, 2026

Thanks to Keith & the other co workers they were very nice and helpful & I got the car that I wanted thank you so much More

by Hall.makyah11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Rivers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

Spitzer Buick GMC Parma responded

Keith and our team are thrilled to have helped you secure the Buick you wanted. It’s rewarding to hear you found our service both helpful and friendly. Enjoy every mile in your new Buick.

May 21, 2026

Requested an oil change. Got encouraged to change my fuel filter when it would've lasted another few oil changes. Ended up changing it. More

by suprt
Recommend Dealer
Yes
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May 22, 2026 -

Spitzer Buick GMC Parma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 20, 2026

faster than in the past and efficient fast, friendly and efficient along with washing my vehicle and i was very satisfied More

by Dave N
Recommend Dealer
Yes
Employees Worked With
i don't remember but the service department was very good
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May 20, 2026 -

Spitzer Buick GMC Parma responded

Thank you for noting how prompt and friendly our service team was. We’re glad your Buick Envision received an efficient wash and that you left fully satisfied. We look forward to helping you again.

May 20, 2026

It was great John was a huge help and was very patient throughout the entire process More

by JUSTLEON1338
Recommend Dealer
Yes
Employees Worked With
John
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May 20, 2026 -

Spitzer Buick GMC Parma responded

We’re delighted our team provided patient guidance throughout your purchase. Congratulations on your new GMC, and thank you for sharing your experience. We look forward to assisting you in the future.

May 20, 2026

Front desk staff were kind. Service was quick. I enjoyed the video of the car More

by ariellewheeler222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Spitzer Buick GMC Parma responded

Thank you for highlighting our front desk team’s kindness and the prompt service on your GMC Acadia. We’re pleased to hear the video walkaround added value to your visit.

May 19, 2026

Quick, explained to me what I needed to know and Maggie got me a nice discount. More

by CASINOMAMA812
Recommend Dealer
Yes
Employees Worked With
I'd, Maggie was one.
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May 19, 2026 -

Spitzer Buick GMC Parma responded

We appreciate the five-star rating. We’re glad our team quickly explained what you needed to know and applied a discount to your Buick Encore GX service. We look forward to assisting you again.

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