Spitzer Chevrolet Amherst

Excellent dealership Great way to buy a truck We have lost count on how many vehicles we have purchased from Spitzer's Amherst. Always a great deal! Yesterday included. Phenomenal sales staff . Ev We have lost count on how many vehicles we have purchased from Spitzer's Amherst. Always a great deal! Yesterday included. Phenomenal sales staff . Everyone knows you, everyone is working to help out and there is absolutely NO pressure. Buying cant get any easier. The GM even was personally involved! Completely satisfied...again. Thanks Steve, Mike, Joe's and others! Keep it up. See you next time...again. More

Trade in for used vehicle Great Experience with Spitzer. Got me the most for my trade and into the car I really wanted! I would recommend them over any, especially when I drove Great Experience with Spitzer. Got me the most for my trade and into the car I really wanted! I would recommend them over any, especially when I drove an hour and a half to get there. Thanks again!! More

What a deal!! Setup an appointment online. When I arrived they had Joe Persico waiting for us. He was great! No pressure sales! Just a relaxed salesman that wanted Setup an appointment online. When I arrived they had Joe Persico waiting for us. He was great! No pressure sales! Just a relaxed salesman that wanted to make sure we were happy. We were looking at the Equinox and a Cruz. We found ones we loved but felt like they were to nice for us....but Joe and Mike Blackstock worked their magic and put us in two awesome vehicles. They worked very hard for us, we just picked them out! More

Great experience... go see Gayle I bought a used Jeep from Spitzer in Amherst in June, 2016. The Jeep was at a different Spitzer location, but Gayle Goodwin drove to the other locati I bought a used Jeep from Spitzer in Amherst in June, 2016. The Jeep was at a different Spitzer location, but Gayle Goodwin drove to the other location and brought the Jeep to Amherst for me to see. Gayle was polite & professional and a joy to work with. She went the extra mile to make our experience better than any other car-buying experience ever (10+ cars over the years). I highly recommend seeing Gayle at Spitzer in Amherst. We'll keep going back! More

purchase of cruze Drove all the way from Michigan to Purchase my Cruze from Spitzer chevrolet. They were not pushy and easy to deal with, would highly recommend them to Drove all the way from Michigan to Purchase my Cruze from Spitzer chevrolet. They were not pushy and easy to deal with, would highly recommend them to everyone. Thanks To Mike Blackstock the sales Manager and Maya for the Great Deal !! More

Exceptional Experience This was my first time purchasing a new car on my own. Everyone at Spitzer was very helpful and knowledgeable. I felt very welcomed but not pressured This was my first time purchasing a new car on my own. Everyone at Spitzer was very helpful and knowledgeable. I felt very welcomed but not pressured into buying anything right on the spot. I felt comfortable being there with their staff, especially Steve Donat. I will continue to purchase new cars from Spitzer and recommend this dealership to anyone in the future. More

Easy-Peezy!!! Maya and Mike made re-leasing a new vehicle so easy and hassle free!!! One stop shopping!! Plates and registration taken care of as well!!! Maya and Mike made re-leasing a new vehicle so easy and hassle free!!! One stop shopping!! Plates and registration taken care of as well!!! More

I was lied to by Steve Donat I went in for a car wash on one of my other cares because I have purchased 4 cars from Spitzer Chevy in Amherst Oh. Decided to trade in my lease for I went in for a car wash on one of my other cares because I have purchased 4 cars from Spitzer Chevy in Amherst Oh. Decided to trade in my lease for a 2016 Impala, left dealership on a Friday night with an already agreed on deal, including trade in amount for my 2014 Cruz, I was in a huge hurry Saturday morning, still waited for 2.5 hrs for the service department to tell me what was wrong with one of my other cars, so I hurried in the finance office with Tom, I left drove the car to c bus for my grand child's b day, read them finance papers at 1am when I returned home, immediately sent my sales guy a text asking can I return the 2016 Impala and get my Cruz back, he said its above his pay grade and to talk with Steve Donat the GM, I sent Steve an email he never responded to me, so I kept texting my sales person, he said Ron stop this, this is above my pay grade, and he told Guy on me, so Guy said text me with all your concerns, so I reviewed my concerns with Guy and he became the middle man, I got tired Guy saying let me check with Steve, so I decided to e mail Allison Spitzer to let her know Steve Donat lied to me about what he was giving me for my trade, and would not discuss this with me. I ask Steve Donat to please give me my Cruze back and take the 2016 Impala back, he ignored my e-mail, after e mailing Allison 2 times Steve finally got back with me, I went in to discuss with Steve my desire to get my old car back, he and Tom were both present because Steve wanted a witness, they said Ron your not getting your car back. I even said hey Tom and Steve maybe I miss understood on the trade in. Steve said all they could do was wet sand my 2016 Impala to get the multiple scratches out of it, I decided to take him up on his offer, I decided to let Steve think for a while with hopes that he would do the right thing and fix his Lie, because I was told when I left Friday night that I would only pay 2100 in negative equity for my Cruz, but was tricked into paying 4100 in negative equity, he never called or texted me so I decided to reach out to him and ask him to refund me $1k, he said NO. So I have remained upset with Amherst Spitzer Chevy, took my 2016 Impala in to get it wet sanded they kept my car for 3 days, when I got it back little to no wet sanding had happened to my car, I told Steve they failed and that I still have not received my other set of keys, steve said he would get right back with me on my other set of keys, he never got back with me, so I ask him about them again the next day, he blamed his team, still did not mention that I was lied to again on the wet sand and that it was not completed. So I ask him why he did not get back with me and not getting back with customers is a bad message to send customers who have bought 4 cars from you. This seem to bother Steve so he said this - I do challenge you Ron how you handle a customer tells your superior that you lied to them when you did not lie to them, and I said I bend over backwards to address their every need Steve. (Even if it bruises my Ego) These are customers that have bought my product for centuries, some $100 dollar purchases, and some $4mm to $10mm customers, they are all treated the same, and I don't lie to them and tell them I responded to an e mail, when I didn't really respond to it. And when they get the product I personably followup to insure that they are happy... But if they send me an e mail and say we still failed, I call them to see what I can do to help. I told you I got the car back the other day and the wet sand was not complete... And I still did not get the set of keys, you responded to the keys, but no attempt what so ever about the lack of a wet sand. Steve you are not customer focused, it is very clear to me all you really care about is the money side of the business, customers do not matter to you... I told Steve I would like to help him and he replied not a chance, and said he is done with this discussion, i fear now that Spitzer is retaliating against me because I called them out for taking advantage of me because I was in a hurry, and the knew it. They also told me I have to pay gap insure because the negative equity in the loan drove me negative on the Impala loan. Steve also lied to me about responding to an e mal and I even ask him to resend his response out of his sent mail, he never did.... 4 cars from this dealer in 2.5 years and they don't want to do anything to fix their error... This makes me wonder how many other customers are getting screwed by this dealer????? More

INCOMPETENT SALES / SERVICE DEP. My Certified truck did not get recognized by Chevy until Feb. 2016 even though it was purchased in the summer of 2015.This was do to the INCOMPETENCE My Certified truck did not get recognized by Chevy until Feb. 2016 even though it was purchased in the summer of 2015.This was do to the INCOMPETENCE OF THE SALES / SERVICE DEP. Spritzer offered me THERE WARRANTY NOT THE GMEPP WARRANTY, which is a HUGE DIFFERENCE !!!!!!! More

Happy Customer! The service department fixed my issues with a few days or so awesome job! All repairs covered under warranty! I couldn't be more happier! The service department fixed my issues with a few days or so awesome job! All repairs covered under warranty! I couldn't be more happier! More