Spitzer Chevrolet Amherst

The level of customer care experienced at Spitzer Chevrolet - Amherst's Service Department was second to none. This dealership clearly has the concept of the "customer experience" nailed. Everyone Chevrolet - Amherst's Service Department was second to none. This dealership clearly has the concept of the "customer experience" nailed. Everyone I interacted with went out of their way to be sure that I was taken care of and felt comfortable and at ease. It is too bad that all dealerships don't have the focus on customer service and the "customer experience" that Amherst - Chevrolet clearly has. More

Excellent service, picked my car up at my home, gave me a demo to drive to work and delivered my car to my work when service was completed. demo to drive to work and delivered my car to my work when service was completed. More

Thank you Joe from spitzer. This purchase was the easiest I have ever experienced. Joe knew exactly what I was looking for. The first car Joe showed me, I bought. I loved it. I walked out of sp easiest I have ever experienced. Joe knew exactly what I was looking for. The first car Joe showed me, I bought. I loved it. I walked out of spitzer in less then an hour with a new car and a full tank of gas!!! I will be back in 3 years and ask for Joe. Thank you . Heather Cullen More

I knew Tom from a previous car sale and hoped he was on the floor when I went in to the dealership. He listened politely to my needs, didn't pressure me into buying more than what I wanted, and introduced the floor when I went in to the dealership. He listened politely to my needs, didn't pressure me into buying more than what I wanted, and introduced me to Amanda since he needed to leave for an appointment. Tom got the paper work started and Amanda finished the sale? I recently went into the dealership with an insurance issue and it was taken care of. Both the manager and Amanda went above and beyond in customer service. I am treated with respect by all who work at Spitzer Amherst, from Dave in service to Tom and Amanda in sales. Even the general manager and finance people know me as a repeat customer and greet me when I am at the dealership. This type of team work which respects the customer and responds to questions honestly has earned my customer loyalty. More

I got a nice quote by the Auto trader to bring my 1998 expedition in and was politely told to junk it.I felt bad. expedition in and was politely told to junk it.I felt bad. More

I was promised touch up paint for my Nissan Quest. I never received it even after returning multiple times to this dealership. I'm very disappointed. This was a small request that this dealership, Amand never received it even after returning multiple times to this dealership. I'm very disappointed. This was a small request that this dealership, Amanda & the sales manager blew off even after they made the promise to me. More

We went to several dealerships before buying at Spitzer. I was really not impressed with any of them. Amanda did not pressure me at all. She listened to what we were interested in and helped by asking some I was really not impressed with any of them. Amanda did not pressure me at all. She listened to what we were interested in and helped by asking some general questions. We felt comfortable talking with her. We are happy with our purchase, it feels great to have a new car that we can trust. I must admit we were a little overwelmed with all the electronics. I just don't understand having a car that is smarter than I am, but I'm getting use to it. More

friendly people will go the extra mile to make you a great deal great looking cars and extra kudos to the finance dept for thier hard work great deal great looking cars and extra kudos to the finance dept for thier hard work More

Had a noise in the front end. my equinox has 90k miles and I thought the worst. The guys checked out the issue. Verified the cause and didn't try to get more business , just what I needed to get done. Too and I thought the worst. The guys checked out the issue. Verified the cause and didn't try to get more business , just what I needed to get done. Took care of it for me right then. I am thrilled with Fair service people like Spitzer service and would reccomend the service center to anyone. I have had similar Great experiences in the past with Amherst Spitzer service and remember making the comment then " I want to buy more cars from Spitzer just so I can have them serviced there in Amherst, becasue I felt so good about the treatment" More

I was shopping for a new Corvette on the internet...found one I was interested in... requested a quote by email...Drove to the dealer...met with Steve...gota great deal and drove home with a new 2008 Corvett one I was interested in... requested a quote by email...Drove to the dealer...met with Steve...gota great deal and drove home with a new 2008 Corvette Coupe. He took me on a tour of the Service Dept and described the major functionalities of the car. Start to finish....6 Hours. Everyone was very friendly and courtious. Would definately shop this dealer again even though there are closer Chevy dealers. I believe they are the Largest Corvette Dealer in Ohio. More