Spitzer Chevrolet GMC Cadillac of Dubois

Spitzer Chevrolet GMC Cadillac of Dubois responded

Thank you for trusting us with your Chrysler Pacifica. We’re happy to hear you were pleased with how we addressed your issue. We look forward to welcoming you back for your future visits.

Spitzer Chevrolet GMC Cadillac of Dubois responded

Thank you for sharing your positive experience. We’re glad Chandler made the process seamless and helped you understand everything about your Chevrolet 1500.

Spitzer Chevrolet GMC Cadillac of Dubois responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Spitzer Chevrolet GMC Cadillac of Dubois responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Spitzer Chevrolet GMC Cadillac of Dubois responded

We appreciate you noting our clear communication and support during your purchase process. It’s rewarding to hear your questions and concerns were fully addressed. Enjoy your new Chevrolet Equinox!

Spitzer Chevrolet GMC Cadillac of Dubois responded

Congratulations on your new GMC 3500 and thank you for recognizing our team’s polite, knowledgeable service. Leiloni and Eric will be delighted to hear their approach made your experience positive. We look forward to serving you again soon.

Spitzer Chevrolet GMC Cadillac of Dubois responded

Thank you for sharing your concerns with us. We understand how frustrating and stressful vehicle issues can be, especially when the problem worsens unexpectedly. When your service appointment was scheduled, you advised us that your Volkswagen was experiencing an intermittent loss of power condition. The vehicle was driven to our dealership and dropped off for diagnosis. During our inspection, our technicians were able to confirm the intermittent loss of power, but the condition could not be consistently duplicated and the exact cause could not be identified at our facility. With your approval, we arranged for the vehicle to be evaluated by the Volkswagen dealership in State College. At the time transport was initiated, the vehicle was operational, and we offered transportation as a courtesy to assist with the next step in diagnosis. Unfortunately, shortly after leaving our dealership, approximately 100 yards, the vehicle experienced a significant loss of power. Once this occurred, the driver immediately stopped the transport attempt and returned the vehicle to the dealership rather than continue operating it. We certainly understand your concerns regarding the vehicle’s condition and the potential for additional damage. At this time, the information available to us does not indicate that any additional damage occurred during the attempted transport. That said, we appreciate your concerns and would be glad to review any diagnostic information or repair documentation you wish to share. Thank You Donald Reich, GM

Spitzer Chevrolet GMC Cadillac of Dubois responded

It’s great to hear your appointment started right on time and service for your Chevrolet Equinox was efficient. Thank you for sharing your feedback and trusting us with your maintenance.

Spitzer Chevrolet GMC Cadillac of Dubois responded

Thank you for your feedback and for your kind words about our staff, service, and products. We truly appreciate your support. We understand your concerns regarding the 3% credit card processing fee, especially given today’s economic challenges. While this fee helps offset the increasing costs charged by credit card companies, we never want our customers to feel burdened. Your feedback is important to us, and we will certainly take it into consideration as we continue evaluating the best ways to serve our customers fairly and transparently. We value your business and hope to continue providing you with a positive experience. Thank You Donald Reich, GM

Spitzer Chevrolet GMC Cadillac of Dubois responded

Thank you for your kind review. It’s wonderful to hear Leiloni made you feel like family during your used Jeep Wrangler purchase. We appreciate you referring friends and family to see her and look forward to assisting them.