Spitzer Chrysler Dodge Jeep Ram of Homestead

Bill is the man! I was looking for a Dodge Grand Caravan for a while but last week I finally found it! The van was used but looked brand new and the price was really g I was looking for a Dodge Grand Caravan for a while but last week I finally found it! The van was used but looked brand new and the price was really good as well! I called the number and the gentleman called Bill answered. He was very attentive and knowledgeable. I told him I lived out of town and I problably wouldn't make it on time before the dealer closedand he said "no problem". We can wait for you! As I got there, around 7:30 pm, he really took care of me and the whole buying experience was amazing! Great prices and even greater customer servcice. I gotta say: Bill is the man! More

great experience As a customer services rep, I look for nothing but the best in service I recieve. I must admit I was WOWED at the way Jack assisted me. He was caring, As a customer services rep, I look for nothing but the best in service I recieve. I must admit I was WOWED at the way Jack assisted me. He was caring, honest, and Direct. That rare too find in any sales person. I was recommended by a co worker and I will be sending more services Jacks way. THANKS JACK More

Beware! I made Spitzers Job so easy its a shame they couldn't help me out. I bought a 2014 Jeep Wrangler Willys Edition and tried to work with them on gettin I made Spitzers Job so easy its a shame they couldn't help me out. I bought a 2014 Jeep Wrangler Willys Edition and tried to work with them on getting the price of the Jeep down and get a little more for my trade-in! They told me they couldn't do any better. I wanted the Jeep, so I took their WORD that they did the best they could do! Don't you hate when you think you can trust someone and they screw you over? A couple days later I look at their pre-owned section online to see what they had my trade-in priced for and wouldn't you know it almost $10,000 more than they gave me for it. I called to ask them what was up with that and I got the Car Dealership answer, well it might not sell for that and we could lose money on it. Guess what, it sold with in a week! I know they got that price. It's a shame that car dealerships still play games. I wouldn't use Spitzer again and I will be more than happy to share this information with anyone out there! More

Wouldn't guarantee their vehicles for even a week after purchase. The van needed an immediate repair within a week of purchase. When told about the issue, the staff was extremely rude. Even after exp after purchase. The van needed an immediate repair within a week of purchase. When told about the issue, the staff was extremely rude. Even after explaining that we are a one income family with a special needs child. Their "hands were tied". More

This was, by far, the best dealership with which I have ever worked. I'm not exaggerating. I purchased a pre-owned BMW at this dealer with financing from my bank. I told Daniel Sun (my salesman) exactly wh ever worked. I'm not exaggerating. I purchased a pre-owned BMW at this dealer with financing from my bank. I told Daniel Sun (my salesman) exactly what I needed/wanted from a vehicle. He listened intently, was very kind and respectful to me and, most importantly, was knowledgeable about specific features of the make and model which fit my needs. The Car Fax and recent maintenance sheets were ready for me to look at after I test drove the vehicle. There was absolutely no rush or pressure for me to read through the documents. I asked all of the questions I wanted and received thoughtful, detailed answers. What was really refreshing was, if Daniel didn't know the answer to a question (which was rare) he would confirm with the GM or another salesman rather than give a vague answer or say "google it" which is what happened at other dealers I had been to. Also, negotiating the deal was easy. I was concerned that there was a dent in the door -- the dealer fixed it the next day at their cost. I wanted to take the car to a BMW mechanic -- the GM allowed a two-day period in writing for inspections. When a small issue was found by the BMW mechanic, I brought the car back and it was fixed, again, at no cost to me. I was given great information about additional programs and benefits e.g. tire/wheel protection, paint protection, etc. but I wasn't pressured to purchase things I didn't need. Overall, an amazing experience considering that I went in with a cynical attitude (expecting yet another person to manipulate and pressure me into a purchase) and came out with enormous respect for Daniel Sun, the GM and the service team who, undoubtedly, I will trust with my car in the future. More

I usually do not write reviews, but I have been so impressed by their service department even though I did not by Jeep from them. That did not matter, they treated me as a loyal Spitzer Homestead cust impressed by their service department even though I did not by Jeep from them. That did not matter, they treated me as a loyal Spitzer Homestead customer the minute I arrived at t he service department. Because of Bill Lee, the service manager and Jane, I bought a new Jeep from this year; they have earned my business the old fashioned way Service and professionalism. And guess what their sales department was just as professional, with Dion Steward in sales, he was friendly and patient, Ed Rodgers, in finance another professional who put the customer first. I cannot say enough about Spitzer of Homestead. Just a top notch operation. Thank you all. You have my recommendation and a loyal customer. More

I originally went to Spitzer to trade in my Mom's SUV. Dion Steward welcomed us and made us feel very comfortable as he patiently listened to our needs. He helped us choose the right vehicle and my Mom ha Dion Steward welcomed us and made us feel very comfortable as he patiently listened to our needs. He helped us choose the right vehicle and my Mom happily drove home in her new Durango that evening. At most dealerships, that is where the relationship ends. The thing that made me a loyal customer was the extraordinary treatment my Mom received on subsequent service visits. EVERY person at this dealership, from the general manager, Mark Arnold, to Bill and Jane in service, treats her like family. The follow up is unbelievable. Dion remembers her Birthday every year! Spitzer gives a level of service that is usually only seen in small towns...you forget you are in Miami! I have referred many friends to Dion and Ed at this dealership, personally bought a Jeep Wrangler here, and keep coming back for excellent service and fair prices. I highly recommend Spitzer to anyone who is looking for a great car buying experience. More

I bought a Dodge Durango five years ago from this dealer. I wanted to trade in for a smaller, more economical vehicle. I returned to my excellent, friendly, professional salesman, Dion Stewart. He immedia I wanted to trade in for a smaller, more economical vehicle. I returned to my excellent, friendly, professional salesman, Dion Stewart. He immediately had an appraisal of my Durango and was able to get me into my beautiful Dark Cherry Red, Chrysler 200. I was very pleased with the process and walked out of there within 3 hours. I had not gone to any other dealer as this was my choice to return to where I was satisfied with my last purchase. I am thankful that Spitzer Autoworld has returned to our area. I have referred several friends and acquaintancs to Spitzer Autoworld and of course DION STEWART!! More