Spitzer Hyundai Cleveland

Engine was dead and under recall. Blake set me up with a loaner. The process was smooth and seamless. Blake and Nick gave me updates and my car ready faster than was estimated. I was Blake set me up with a loaner. The process was smooth and seamless. Blake and Nick gave me updates and my car ready faster than was estimated. I was very pleased. More

Nice waiting area Long wait time for service to be done easy access to service area easy access to service area More

They don't communicate like they told me they would. I've been there 4 times since March and each time they are going to call me Monday and Monday come around... crickets I've been there 4 times since March and each time they are going to call me Monday and Monday come around... crickets More

They could be a lot better. They didn’t follow up with me about my cars issues as they said they would. My car is brand new, only 5000 miles and the computer went out. A 2025 Tu They didn’t follow up with me about my cars issues as they said they would. My car is brand new, only 5000 miles and the computer went out. A 2025 Tucson hybrid. No one seemed to know how to replace the part even after they located one. The service people seem nice but just not efficient or very responsible. I sure hope my situation was just a one time experience. I also think there service department is understaffed. More

Very prompt and professional. Very prompt and professional. Was very responsive with communication over the phone and in person. Very prompt and professional. Was very responsive with communication over the phone and in person. More

The experience was ok I was disappointed that this dealership didn't offer coffee or other refreshments like other dealerships do. dealership didn't offer coffee or other refreshments like other dealerships do. More

Welcoming, knowledgeable and supportive My experience has been great. From the time I came in with my car . Nicholas was very knowledgeable about what I was telling him was wrong. He also informed me that it been great. From the time I came in with my car . Nicholas was very knowledgeable about what I was telling him was wrong. He also informed me that it may be covered under warranty and I wouldn't have to pay. They order my parts once it came in we set up a date for me to come in and get it fixed. Blake called and informed me that everything was working properly and that my car was ready for pick up. They provided excellent customer service! More

The dealership is fine. My only complaint is when They called me to tell me my car was ready but they didn't inform me that if I use my credit card I will be charged a fee. My only complaint is when They called me to tell me my car was ready but they didn't inform me that if I use my credit card I will be charged a fee. More

Besides the loud noise from the construction, he kept me informed through the whole process informed through the whole process More

The staff are cordial they appear to do good work Good communication, although one staff asked me about trading in my vehicle. She didn't make me feel that it would be beneficial for me communication, although one staff asked me about trading in my vehicle. She didn't make me feel that it would be beneficial for me More