Spitzer Jeep RAM Brook Park

Service department Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried to transfer me again with no luck More

The Dealership That Made Me Happy Again. I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up most professional and courteous treatment here. They also blew my mind when they offered shuttle service from the dealership to my work and back again when my car was being repaired. The gentleman who was my shuttle driver was very sweet and nice and utmost professional. As long as I own this car I will be going there. Thank you spritzer motor city you restored my faith in a dealership. The work that was done was correct and fast and my vehicle was always cleaned up when I got it back. It looked great both times that they did work on my car. More

Bob Ott helped us get exactly what we wanted!!!! We had a terrbile car that we still owed way too much money on and we knew that it wouldnt last us through the winter. We went and saw Bob at the deal We had a terrbile car that we still owed way too much money on and we knew that it wouldnt last us through the winter. We went and saw Bob at the dealership and drove away with the brand new Jeep Patriot that we wanted! Not only did they pay off our old car note, but they helped us when no one else would because of our school loans and bad credit! We recommend Spitzer to everyone and BOB was the greatest! Thanks BOB!!!! More

Excellent We came back to deal with Bob Ott, very nice guy. We previously bought from him before. Very personable guy & easy to work with. He helped us out as m We came back to deal with Bob Ott, very nice guy. We previously bought from him before. Very personable guy & easy to work with. He helped us out as much as much as possible. More

Still Smiling Jeep Wranglers caught our eyes several months ago. We took our first look at a dealership in North Olmsted, Ohio and did not pursue a purchase there Jeep Wranglers caught our eyes several months ago. We took our first look at a dealership in North Olmsted, Ohio and did not pursue a purchase there because we were unimpressed with the business. While vacationing in Florida several months later, we decided to look at the possibility of buying what we wanted in Venice, Florida and driving it back to Ohio. Although Pete our salesman at Douglas Jeep in Venice, Florida was a pleasure to work with, we decided the 1200+ mile drive home wasn't that appealing. This past weekend we visited Spitzer Jeep at 13001 Brookpark Rd. in Cleveland, Ohio and as a result are new JEEP WRANGLER SPORT OWNERS! Geoff Sansavera is the general manager of that dealership for a reason! He made my husband and I feel like finding us the car we wanted, exactly the way we wanted it was his top priority. He was patient, respectful and kind to us and to everyone at the dealership. Geoff knew when to lead and when to listen. The process from start to finish was an absolute delight. Each employee that we encountered at every step of the process was a pleasure to work with. By the way, the Jeep is supposed to be mine...why am I left with my husband's Nissan this morning? HE LOVES THE JEEP AND DROVE IT TO WORK THIS MORNING! We feel blessed. Thank you Spitzer Jeep and Geoff Sansavera...we WILL be back and we WILL recommend your well organized, professional yet friendly dealership to others. Matt and Bonnie Altieri Bay Village, Ohio More

Good sales experiance poor service department. I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department i I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department is another story since they've gotten their dealership back a couple years ago. The last 3 times I've been in for service I had excessive wait times. A few months ago I went in for an oil change tire rotation and multi point inspection which is supposed to include checking the tire pressure. HOURS after I left the low tire pressure light comes on, I check and sure enough the tires are low , so I'm thinking I got hosed on the multi point inspection. My most recent visit I had one rotor worn so I asked them to check it out (I had already checked myself that's how I know it was only one, the other three were fine) and I asked for an oil change. They called and told me the repair cost (double what others were charging) I said just change the oil I'll take care of the breaks. They said they were just about done I could pick it up within the hour. I show up 90 minutes later my car is still on the lift with no tires on it. I tell them to just forget the oil change I'll go somewhere else just give me my car, they say they can't because the tech. drained the oil and went to lunch . So I waited another 40 minutes. They didn't charge me for the oil change because I was so mad , BUT it gets better. I filed a complaint with Chrysler about the one rotor going bad because I have low mileage and one break should not wear faster than the others. Only to have Spitzer tell them both rear brakes were worn evenly due to normal wear and tear. When they were not I had all 4 wheels off 3 were in good shape 1 was down to nothing. Chrysler denied my claim. I've been going to Spitzer for new cars and service since 2003 and I have refered many others to them. I don't know if I'll be back. I definitely won't go back to the service department. Very very very disappointed . I used to think highly of them. More

I can't say enough about Bob. He brought my faith back to car salesmen. He helped my girlfriend buy her first vehicle. He went out of his way in doing so. I will be back Bob. back to car salesmen. He helped my girlfriend buy her first vehicle. He went out of his way in doing so. I will be back Bob. More

Called and told me what my problem was and save me a trip on a very snowy day. That was nice of him. Thank you on a very snowy day. That was nice of him. Thank you More

I want to recommend Bob Ott as a salesman who was genuine in his approach and very thorough. He was not over-bearing and what you see is what you get. He treated my wife and I with professionalism and fairne in his approach and very thorough. He was not over-bearing and what you see is what you get. He treated my wife and I with professionalism and fairness. He certainly went out of his way to ensure we found the car we wanted.Thanks Bob and Spitzer is very lucky to have you on their team. More

My wife and I had a great experience at this dealer,Erica vella was very helpfull very friendly and never rushed us through any part of buying our jeep,while we waited for approval I watched the browns game vella was very helpfull very friendly and never rushed us through any part of buying our jeep,while we waited for approval I watched the browns game with some of the salesmen they were really great and overall laid back. More