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Spitzer Jeep RAM Brook Park - Service Center
Brook Park, OH
233 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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233 Reviews of Spitzer Jeep RAM Brook Park - Service Center
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July 18, 2025
They wee awesome best great did everything they said they would Denise baker was great would Denise baker was great More
by moedawg07
Employees Worked With
Other Employees :
Denis baker
July 07, 2025
Quick, polite and professional. Got me in and out just as promised. Will be back Got me in and out just as promised. Will be back More
by Jcannon6192
June 28, 2025
Have new Dodge SUV went in for service had a remote issue with key after they checked it out first was told nothing wrong. Then the remote got decoded when somebody tried to steal the car can’t be fixed. I h with key after they checked it out first was told nothing wrong. Then the remote got decoded when somebody tried to steal the car can’t be fixed. I have to pay for it. Insurance or cash. Told them should be under warranty. He said no I cannot explain to Chrysler what’s wrong? You’ll have to pay don’t make any sense. Took car to a different Dealer had that remote fixed with Battery issue in two minutes I just can’t trust Spitzer. More
by Richard. Greene
Employees Worked With
Mike in service
June 03, 2025
Paul Fay in service was super helpful! I called.in he listened to what was needed and was able to squeeze me in same day! Everyone there is friendly! I called.in he listened to what was needed and was able to squeeze me in same day! Everyone there is friendly! More
by fbcollins2011
Employees Worked With
Paul Fay
May 07, 2025
My service experience at Spitzer Chrysler Dodge Jeep ram on Brook Park Road as always was a simple and pleasurable experience working with Paul Fay made it such a streamline and simple process. on Brook Park Road as always was a simple and pleasurable experience working with Paul Fay made it such a streamline and simple process. More
by Wjw372
Employees Worked With
April 23, 2025
I had my 4th oil change at Spitzer brookpark, Paul Fay greeted me and let me know that he was on his own at the service desk, in saying that he couldn’t of been more efficient at what his job is. It was t greeted me and let me know that he was on his own at the service desk, in saying that he couldn’t of been more efficient at what his job is. It was the quickest I’ve had my oil changed to date. Well done!! More
by Plhoops2
Employees Worked With
Paul fay
April 18, 2025
I took my Jeep Cherokee in for an Srrvice appointment and had the pleasure of working with Mr Paul Fay. Because of the wonderful experience I had working with him, I would request him the next time I needed had the pleasure of working with Mr Paul Fay. Because of the wonderful experience I had working with him, I would request him the next time I needed servicw. More
by tinabadge87
Employees Worked With
PAUL FAY
April 17, 2025
Where to begin. First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me so much over what I initially came in for. After asking about just the parts I wanted/needed a new appt was made to have the work done. I called the service department to ask how long the work would take, just got a voice mail, left it and never got a call back. (okay??) Day of the service, I arrive early ask if the work can be done by a certain time and was told they would try. 3 hours into the service, I was called to say they had ordered or received the wrong part and that I would need to bring the vehicle back the next day. I took off of work for this initial service and now it's my problem to get my vehicle back in. *I would need a vehicle to use if they could do that since this wasn't my mess up. I left with my vehicle in a worse condition than I brought it in. I tried calling back twice and never got a return call. I finally drive in and speak in person and was told that there's really nothing they could do for me, maybe they would see if they could do something about the total bill. All these red flags gave me zero confidence that this place would do a decent job on my vehicle. The fact that I couldn't get a call back after 3 calls was irritating. More
by KevinL.
Employees Worked With
Ken, forgot his last name
January 28, 2025
Friendly quick service. And keep you informed about what is going on during the process And keep you informed about what is going on during the process More
by Vanboltk
Employees Worked With
Other Employees :
I do not recall the young man in the service department at the check in desk. But he was excellent
