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Spitzer Kia Cleveland - Service Center

Cleveland, OH

4.8
348 Reviews

348 Reviews of Spitzer Kia Cleveland - Service Center

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May 24, 2025

First service of my new car was thorough, professional and pleasant thanks to Darius Roberts More

by Sandy.justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Roberts
May 27, 2025 -

Spitzer Kia Cleveland responded

Thank you for your 5-star rating! Offering thorough and efficient service is so important to us, and we are glad that Darius provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

April 10, 2025

We had a great experience with our recent service appointment. My car needed several things done and our service advisor Rachel Lewis kept my husband informed. Rachel was pleasant and professional. More

by colemae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Spitzer Kia Cleveland responded

Thank you for your wonderful review! We are so glad that Rachel kept you and your husband well informed throughout your recent service visit. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 08, 2025

I make my appointments every single time. And I have very good experience. I recommended everybody. For service More

by lousasic79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Spitzer Kia Cleveland responded

Thank you for your positive review and recommendation! Your safety and satisfaction are our utmost priorities and we are glad that our team consistently provides you with a top-notch experience. We hope that you continue to choose us for all of your future automotive needs!

April 07, 2025

I recently picked up a nail in my sidewall. It had to be replaced. Belinda Frost was very friendly and professional, she kept me informed on the price of replacement and pickup time. Thanks, B More

by pgr
Recommend Dealer
Yes
Employees Worked With
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Spitzer Kia Cleveland responded

Thank you for sharing your positive experience with us! We are glad that Belinda took exceptional care of you and kept you well informed throughout the process. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 05, 2025

The man was very professional and very knowledgeable about the van. Everything was done in a timely matter. More

by Jasmineg0728@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Spitzer Kia Cleveland responded

Jasmine, Thank you for your kind review! We are pleased to hear that our team provided you with quality and efficient service throughout your visit. We hope that you continue to choose us for all of your future automotive needs!

March 21, 2025

Greasy customer service by Richard Montague. I was in need of emergency tire replacement and he was of great assistance. More

by cclem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Montague
Mar 24, 2025 -

Spitzer Kia Cleveland responded

Thank you for your 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that Richard got your automotive needs swiftly resolved. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 21, 2025

Randy Maggio was great in assisting me as a service provider. He explained all my options, remained in good contact with me throughout the process, and explained to me how to maintain my car's longevit More

by Isabellajackks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Maggio
Feb 24, 2025 -

Spitzer Kia Cleveland responded

Thank you for sharing your positive experience with us. We are glad that Randy took exceptional care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 11, 2025

Just had my 15,000 mile maintenance done. Belinda Frost was my service advisor. She did an excellent job - explained what was needed and what was not. Reviewed all the services performed wit More

by marian.ster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Spitzer Kia Cleveland responded

Thank you for taking the time to leave us this positive review! Providing thorough and efficient service is so important to us, and we are glad that Belinda's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 21, 2025

The staff is friendly and really tries to help. However, my view of the company has changed. They hired a third party to install my remote start. I'm having issues of inferior quality with the FOB. More

by Tikitemble
Recommend Dealer
No
Employees Worked With
Gh
Jan 22, 2025 -

Spitzer Kia Cleveland responded

I sincerely apologize for the frustration and inconvenience you've experienced with your key FOB. It's disheartening to hear about the connectivity issues and the lack of solutions from our team. I understand how important reliability is, especially after such a significant investment. Your feedback is invaluable, and I encourage you to reach out to us to our department and ask for the Service Manager available for further assistance as we want to make this right for you. Thank you for your patience as we work to resolve this matter. Safe travels!

Jan 23, 2025 -

Tikitemble responded

Already tried that. 😐

December 20, 2024

Brought my vehicle in for oil change, inspection and a recall issue. Was assisted by James Martin and was very pleased with his help. He informed of status of vehicle and time of service was very good, More

by Mary prager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier/receptionist very polite
Dec 23, 2024 -

Spitzer Kia Cleveland responded

Mary, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. James will be thrilled to hear that you added him to your stellar review, thank you! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

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