Spitzer Kia of Mansfield

Heath was awesome! He answered all of our questions and was very patient while we test drove several cars. He even went over our final choice with us, showing us features we probably would have taken ages was very patient while we test drove several cars. He even went over our final choice with us, showing us features we probably would have taken ages to discover on our own. Visit Spitzer Kia of Mansfield, Ohio and ask for Heath Roach!! More

Been buying cars from this dealership for years and would not go anywhere else. The sales staff is very knowledgeable and friendly. The prices cannot be beat! I never felt like just another number, they t not go anywhere else. The sales staff is very knowledgeable and friendly. The prices cannot be beat! I never felt like just another number, they treated me like family. If I have any problems, the service department is the best around. They have even picked me up and taken me to/from work when my car was being serviced. More

The went to Michigan to get the exact van we wanted and their price was the best. The also do good service work. We have put over 35,000 miles on since February and their service is excellent their price was the best. The also do good service work. We have put over 35,000 miles on since February and their service is excellent More

the service dept.did a very good job with are grand caravan.and all the recalls that were wrong with it.and they made time in there busy schedule to get it in on short notice. caravan.and all the recalls that were wrong with it.and they made time in there busy schedule to get it in on short notice. More

Dana was very helpful in helping us find the right car for us. She was very understanding when it came to our concerns and helpful with getting us finaced at a price we wanted. I would recommend my family for us. She was very understanding when it came to our concerns and helpful with getting us finaced at a price we wanted. I would recommend my family and friends to Kia of Mansfield. I am very greatful for the experience that we had with this dealership it was be far the best car shopping experience ever. More

We were looking online for a new car but were unsure if anyone would be able to help us due to our past credit history. Heath contacted us and set up an appointment to look at some cars. We were there ab anyone would be able to help us due to our past credit history. Heath contacted us and set up an appointment to look at some cars. We were there about 2hrs and left with a brand new car & a full tank of gas! They were excellent with the financing (only $1.76 over what we wanted to pay) at a great finance rate. More than we ever expected! Will be sure to visit them again when we purhcase another vehicle. More

I walked into Spitzer Dodge excited to purchase my first brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they had a return policy so I could be rid of the truck and buy it from a dealership more deserving of business. I was told I would receive numerous phone calls to set up appointments for things I wanted to add to my vehicle (a sunroof, which I'd paid for in the purchase price) and a touch screen radio. The only call I got was from my salesperson, asking how I liked the vehicle. When I expressed that I wasn't happy with the customer service I had received I was told that it was my fault because I didn't call the dealership myself. Finally an appointment was made for my sunroof to be put in in Columbus. When I received my truck back there was a sunroof! But there was also 150 extra miles, an entire tank of gas missing, and a large gouge dug into the dashboard. Someone also manually manipulated the amp that connects my sound system and turned the bass all the way up, risking blowing the several hundred dollars in speakers I had put in the vehicle. Before I picked up my vehicle Arik, the sales manager, told me he was going to have it detailed. I was excited to see it all nice and clean...but it wasn't. There was actually grease caked onto my windows and door handles. Nothing clean about this vehicle. BUT! This wasn't even the worst part of my experience! I made a trip to Southern Alabama in my truck to visit family. On the way back one of my new tires sprung a leak. Come to find out, each of my tires was OVERINFLATED by 15 pounds or more!!! Dealerships sometimes over inflate tires to make the gas mileage seem better, but 15lb of extra air is dangerous. I made a 2000 mile trip with a LOT of weight in my truck. I'm lucky I didn't blow a tire and flip on the interstate. I told my sales person, "The better you service I receive, the more business I'll happily bring you". Needless to say, I won't ever go back. More

I had heard about Spitzer from a family member and decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was great from the start. When I arrived, she took great care and listened to all of my needs and made a few recommendations for me as well. The reason for this review and taking the time to do this at all is only because of the great customer service that I received from Dana. I advised her that my family would be back to buy again when it was time. Dana was great and assured that I knew how to operate the functions of my new car before I left. I look forward to dealing with Dana and Spitzer again in the future. John Price 1/3/2012 More

had a bad experience with the sales manager and the finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONL finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONLY GOOD THING WAS THE SERVICE MANAGER WHO IS NOW THE PARTS manager. very dissatisfied with the whole deal. More

Dana Stuart is a gem...knowledgable about the cars...and service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we bought a lot of cars...this was by far the best.. Hopefully the Dodge van proves to be the best too.. More