Spitzer Kia of Mansfield

HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an online form expressing an interest in leasing a 2011 Kia Soul. Mr. Roach returned a "canned" HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an online form expressing an interest in leasing a 2011 Kia Soul. Mr. Roach returned a "canned" email (autoresponder type) Sunday 21-Aug-2011 promising to contact me with further details/options/etc. HE NEVER DID! Later that same week I went to the dealership to see for myself what year-end Kia Souls were available. It was around lunchtime and apparently no one cared that I had previously sent in an online inquiry. I was then handed off to Jim Mahek, apparently because he had not yet sold a Kia. As Jim and I were filling out papers, arranging for test-drive, etc., Mr. Roach overheard our conversation and introduced himself as the one I initially contacted via the Internet. Rather than apologizing for not contacting me, he made some comment about how hard it was for him to get a hold of me (yet no phone calls were logged on my smartphone . . . no emails sent to my email address). While at the dealership I waited nearly 3 hours as Spitzer attempted to arrange leasing. They kept apologizing for the length of time it took, blaming it on the leasing company, but now I suspect they hadn't leased a Kia before. I was told that because it was a lease, they couldn't come down on the price, even though it was a model year closeout. Shame on me for believing yet another one of their lies. I was also told that I could come back to the dealership for the license plates in two or three weeks . . . they would call when the plates arrived. INSTEAD, I had to contact Spitzer as to the status of my license plates. I sent an email 13-Sep and received an answer 20-Sep! Seriously?!?!? SEVEN DAYS to respond to an email? UNACCEPTABLE!! And to make matters worse . . . they put the license plates in the MAIL and I received them the SAME DAY my 30-Day Tag expired. Unbelievably INCOMPETENT! Oh, and I paid for twelve months registration . . . only received 9 months as the plates expire in June 2012. I was also told that I could set up online lease payments on my debit/credit card. NOT TRUE! That lie cost me $118 in cash-back bonuses. Several months into the lease agreement I get a memo from the leasing company stating that the Kia is not adequately insured and I am in violation of the lease agreement. This is yet another item that the dealership should have been aware of and informed me of right up front. Perhaps they don't know how to arrange for the leasing of a vehicle! INCOMPETENT! Regarding the PRE-DELIVERY INSPECTION WORKSHEET (22-Aug-2011) and the CUSTOMER VEHICLE DELIVERY WORKSHEET (26-Aug-2011): WHAT A JOKE!! Two glaring examples of how LITTLE Spitzer cares about their customer! For example, many items on my worksheet are "Checked off" as if they are OK, yet the car does not even have some of these options! Seat warmers, Navigation System, Rear HVAC System to name a few. Makes me wonder whether the items the car actually does have were ever checked at all. Well, the very first item in section 2 of the PDI Worksheet is "Tire Pressure". The PSI of each is supposed to be 33 lbs. Each tire on my vehicle was 48 lbs! That EXCEEDS the manufacturer's Maximum! Not only unbelievably incompetent but EXTREMELY DANGEROUS as well!! I wonder what else of the 63-point Kia checklist they didn't bother to check. Probably most, if not all of them. In retrospect, I certainly wish I would have obtained my Kia from VanDevere, Bill Doraty, Ricart, Montrose, Halleen or any of the other dealerships within reasonable driving distance. More

I had heard about Spitzer from a family member and decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was great from the start. When I arrived, she took great care and listened to all of my needs and made a few recommendations for me as well. The reason for this review and taking the time to do this at all is only because of the great customer service that I received from Dana. I advised her that my family would be back to buy again when it was time. Dana was great and assured that I knew how to operate the functions of my new car before I left. I look forward to dealing with Dana and Spitzer again in the future. John Price 1/3/2012 More

had a bad experience with the sales manager and the finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONL finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONLY GOOD THING WAS THE SERVICE MANAGER WHO IS NOW THE PARTS manager. very dissatisfied with the whole deal. More