Spitzer Toyota Monroeville

Purchased first and only new car from dealership. Wrote to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrect to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrectly reported on write up, contacted dealership to request corrected invoice...never received invoice. Service department is not service oriented. Dealership did not make good on promise to make things right. More

I greatly enjoyed the hassle free buying experience. It was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also had service done on my vehicle and was very pleased with the staff and service. More

Management does not honor previous committments! I was promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware of this promise did nothing pressure new management to uphold the word of prior Spitzer management. I personally purchased more than 10 vehicles and was responsible for at least another 10 vehicle sales at Spizter. I was told several times by Spitzer General managers and Sales managers that "I was their best customer." New management turned their back on me! Now Spitzer lost their best customer ... all for a loaner vehicle! More

Victor was very helpful and informative. I have recommended him to family and friends. He was an excellent sales associate. I am very happy with my truck recommended him to family and friends. He was an excellent sales associate. I am very happy with my truck More

I purchased a new 2008 Scion XD from this dealer which included free car wash for the length of the original owner. I came prepared with my finances and was already pre-approved from Toyota Financial Ser included free car wash for the length of the original owner. I came prepared with my finances and was already pre-approved from Toyota Financial Services, so there wasn't a need to run my credit through again. I spend 2 1/2 hours waiting for them to just come back and say I was approved already. My interest rate was the market standard and so there was absolutely no reason to run it 8 times, consequently lowering my credit score even more. I WONDER WHY? Secondly, they told me that Toyota insisted that every consumer must buy into this anti-theft window embedded stretch that cost me over $300. Later, I found out that this type of security was offered in the 80's and it was a rip off . Lastly, I took my car in for a recall item, my one tire was low in air pressure. They wanted to fix the slow leak for $22.00, I said no that's Okay. When I received my car from service they couldn't or wouldn't put air in the tire. And needless to say, I never received a Free Car Wash from them no matter how many times I stopped by to get one, because theirs so call Car Wash was out of service. More

Kelly, the sales person was good to work with, but not anyone else. I bought a certified 2010 tundra when it was raining one night. The next day I noticed a crack in the windshield I did not see when I pu anyone else. I bought a certified 2010 tundra when it was raining one night. The next day I noticed a crack in the windshield I did not see when I purchased it. When I went up there to get it fixed, the window repair person said it was fixed one time before and I could still see the crack in the windshield. The Used car sales manager would not replace it even though it was there before and the window repair person said it was. He is the prototypical used car salesman. Once it is off the lot, he does not care about what you have wrong with the vehicle even though they gave me the form that said nothing was wrong with the vehicle the night I bought the truck. I was also missing the antanna so I could not listen to the radio, and it took 3 weeks for one to arrive and when it came it, it did not fit. I am still waiting on an answer since Dec 19 about what I should do. More