Spitzer Toyota Monroeville

Management does not honor previous committments! I was promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware of this promise did nothing pressure new management to uphold the word of prior Spitzer management. I personally purchased more than 10 vehicles and was responsible for at least another 10 vehicle sales at Spizter. I was told several times by Spitzer General managers and Sales managers that "I was their best customer." New management turned their back on me! Now Spitzer lost their best customer ... all for a loaner vehicle! More

Bought a used 2005 Dodge Ram truck from this dealer. Vehicle came with a standard 30 day warranty. 5 days into owning the truck the water pump failed and stranded me 90 miles from the dealership. Cont Vehicle came with a standard 30 day warranty. 5 days into owning the truck the water pump failed and stranded me 90 miles from the dealership. Contacted the service manager who told me to send him the receipt for the repair and they would honor the warranty...a mere $221.00 which was done by an authorized cummins service garage. Receipt was scanned and emailed to the service manager. Several follow up phone calls and emails....none of which were ever returned or answered. Was a great buying experience with the sales department but once that experienced was ruined by the service within a week of the sale. More

Had my Scion in for routine maintenance and an oil leak was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during bo was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during both visits was excellent and very professional. More

Wednesday, December 28, 2011 I arrived home from a 5 week Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately ne Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately needed the car and did not remember that a key could be extracted from the fob to manually open the driver side door. When I telephoned Spitzer Toyota, Bob and Don? came to visit and fixed the problem personally. This was an unexpected delight, as I had many errands to run before December 31st for a party I was hosting. More

It has been at least 3 years since I bought my car at Spitzer. I found my RAV 4 on line and got a quote from the webmaster. When I went to look at the vehicle, the salesman was very nice and not pushy Spitzer. I found my RAV 4 on line and got a quote from the webmaster. When I went to look at the vehicle, the salesman was very nice and not pushy like they are at Greensburg. When I told him the price I was quoted, he was skeptical and said the webmaster was on vacation. Luckily, I had printed out the quote and he ran it by the manager. I was able to trade my old RAV and drove away with my new/used vehicle. The service there is a bit pricey, but over all, it is a nice place to buy a car. More

Wes Dubyak has been a terrific saleman to work with at the time of sale and also during service visits afterwards. I would recommend him highly. the time of sale and also during service visits afterwards. I would recommend him highly. More

Great dealership. I love the repair department. Kevin Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. More

Roger is always accomodating and very professional. I switched from North Hills Toyota to Spitzer and never looked back. I will consider Spitzer for future buys as well. AB switched from North Hills Toyota to Spitzer and never looked back. I will consider Spitzer for future buys as well. AB More

Had a broken valve stem that was constantly pushing air out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me noone could look at it because it would not be fair to the people that had appointments. I explained to her the severity of the situation and that it would take 30 seconds for someone to look at it. She said I could come and wait but it might be a few hours and it might not be at all for someone to look at the tire. For something this simple, it would have been a minute of their time to unscrew the stem and put in another which is exactly what was done when I took the car to Highland Tire in Tarentum. They were busy as well with 4 cars waiting outside to get tires but sent someone out in a minute and it took him a minute to fix it. He filled up all my tires and asked for nothing!!! No charge....This is how you do business. Take care of your customers and they will come back for more. For this reason alone, I will not buy another car from Spitzer. Learn some customer service and you will benefit from it more often than not. More

I purchased a Sequoia in this dealership and the customer service I received was completely above and beyond. I have been to the service department several times with other vehicles I own and company cars a service I received was completely above and beyond. I have been to the service department several times with other vehicles I own and company cars and found them to be very professionaland friendly. I always receive my vehicles back in a timely fashion as promised. This department is ran in a very professional and curtious manner. I would highly recommend this dealership to my family and friends. The dealership is always clean and attractive to visit. Mr. Killmeyer, Nestor and Dubyak are all top notch representatives and you should be proud to have them employed by you. Mr. Killmeyer tried to always say hello to his customers when he is not too busy. More