Spitzer Toyota Monroeville

I greatly enjoyed the hassle free buying experience. It was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also had service done on my vehicle and was very pleased with the staff and service. More

James was very friendly on the phone when I first called. I had gone to see him because other dealerships were not friendly and really didnt seam to care if they got my business. James was professional and I had gone to see him because other dealerships were not friendly and really didnt seam to care if they got my business. James was professional and was willing to work with me with no hassles or gimmick selling. More

i boaught a 2009 hyundai fromt hsi dealer. the sale process was smooth, and kelly was very nice. 2 day after the buy it was raining heavily and then i found out a dent with peeled color. the body be process was smooth, and kelly was very nice. 2 day after the buy it was raining heavily and then i found out a dent with peeled color. the body beneath the dent was full of rust, implicating this was not a new thing and that dent was there for a long time. the reason i didn't saw it when buying the car, is that it was covered witha lot of color, probably to hide it. went back to the dealer, and got the answer from kelly, that there is not much that they can do, but to put some touch up paint on it. obviouesly doing that, it does not look the same. very disapointing. More

Management does not honor previous committments! I was promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware of this promise did nothing pressure new management to uphold the word of prior Spitzer management. I personally purchased more than 10 vehicles and was responsible for at least another 10 vehicle sales at Spizter. I was told several times by Spitzer General managers and Sales managers that "I was their best customer." New management turned their back on me! Now Spitzer lost their best customer ... all for a loaner vehicle! More

Bought a used 2005 Dodge Ram truck from this dealer. Vehicle came with a standard 30 day warranty. 5 days into owning the truck the water pump failed and stranded me 90 miles from the dealership. Cont Vehicle came with a standard 30 day warranty. 5 days into owning the truck the water pump failed and stranded me 90 miles from the dealership. Contacted the service manager who told me to send him the receipt for the repair and they would honor the warranty...a mere $221.00 which was done by an authorized cummins service garage. Receipt was scanned and emailed to the service manager. Several follow up phone calls and emails....none of which were ever returned or answered. Was a great buying experience with the sales department but once that experienced was ruined by the service within a week of the sale. More

Had my Scion in for routine maintenance and an oil leak was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during bo was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during both visits was excellent and very professional. More

Wednesday, December 28, 2011 I arrived home from a 5 week Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately ne Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately needed the car and did not remember that a key could be extracted from the fob to manually open the driver side door. When I telephoned Spitzer Toyota, Bob and Don? came to visit and fixed the problem personally. This was an unexpected delight, as I had many errands to run before December 31st for a party I was hosting. More

It has been at least 3 years since I bought my car at Spitzer. I found my RAV 4 on line and got a quote from the webmaster. When I went to look at the vehicle, the salesman was very nice and not pushy Spitzer. I found my RAV 4 on line and got a quote from the webmaster. When I went to look at the vehicle, the salesman was very nice and not pushy like they are at Greensburg. When I told him the price I was quoted, he was skeptical and said the webmaster was on vacation. Luckily, I had printed out the quote and he ran it by the manager. I was able to trade my old RAV and drove away with my new/used vehicle. The service there is a bit pricey, but over all, it is a nice place to buy a car. More

Wes Dubyak has been a terrific saleman to work with at the time of sale and also during service visits afterwards. I would recommend him highly. the time of sale and also during service visits afterwards. I would recommend him highly. More

Great dealership. I love the repair department. Kevin Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. More