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Spitzer Toyota Monroeville
Monroeville, PA
1,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,035 reviews
May 14, 2021
Many thanks to Deana Hicks for going above and beyond in servicing my Rav4. It was a rainy day and my side window got off track and was stuck half open. I had taped the window with plastic but in driving servicing my Rav4. It was a rainy day and my side window got off track and was stuck half open. I had taped the window with plastic but in driving it tore off. My husband and I were heading to Spitzer to test drive a new car to replace his 4 Runner. While there, I mentioned the stuck window to Deana. I had no appointment but Deana told me to pull my car in and they'd retape it for me. However, they actually took the time to fix my window! Thanks so much Deana! More
by Linda
Employees Worked With
Matthew Fuller, Deana Hicks
May 13, 2021
Thank you Deana Hicks for such wonderful/helpful and friendly service. You are the type of customer service that keeps "customer(s)" coming back. And, most of all ...Thank you Spitzer Toyota for hav friendly service. You are the type of customer service that keeps "customer(s)" coming back. And, most of all ...Thank you Spitzer Toyota for having such friendly/helpful working at the service desk ... Jan Johnston More
by JJ
Employees Worked With
James (also) in the Service Dept , Deana Hicks
April 03, 2021
Today I had the pleasure, of meeting Rudy, a salesman at Spitzer Toyota in monroeville, pa. This salesman is like no other I have met, He went above and beyond, to make things happen, got me a very good tra Spitzer Toyota in monroeville, pa. This salesman is like no other I have met, He went above and beyond, to make things happen, got me a very good trade in for my ford fusion, and made it all possible for me to leave Spitzer Toyota today, as a proud owner of my new Tahoe..Thank you to all involved in the process today.. More
by lsayers1717
Employees Worked With
Rudy, Kyle Hembree, Rutul Shah
September 28, 2020
Just purchased my Toyota RAV4 at Spitzer. My sales rep was Josh. Josh was very friendly and easy going, but most importantly he was not pushy and allowed me to talk and present my wishes. He was also very was Josh. Josh was very friendly and easy going, but most importantly he was not pushy and allowed me to talk and present my wishes. He was also very informative with the RAV4 and assisted me with the set up of my phone. Josh also found me the color I wanted. So if you are looking for a Toyota look up Josh at Spitzer. More
by Nancy
Employees Worked With
Josh
July 12, 2020
Painless Doug K did a good job. Pleasant personality. Familiar with vehicle. Low keyed. Relaxed style. Ranks right up there with some of my most pleasant new Doug K did a good job. Pleasant personality. Familiar with vehicle. Low keyed. Relaxed style. Ranks right up there with some of my most pleasant new car purchases. More
by Wfez
Employees Worked With
Doug Klenoshek
March 22, 2020
Great Experience Buying our Prius We had a great experience purchasing our Prius with Doug Klenoshek...with fair trade-in price for our CRV. There was no pressure to buy. Doug gave us We had a great experience purchasing our Prius with Doug Klenoshek...with fair trade-in price for our CRV. There was no pressure to buy. Doug gave us an excellent orientation to the unfamiliar-to-us hybrid Prius. The paperwork part of the purchase was clean and efficient with Kyle. Would be happy to recommend Doug for future buyers. More
by edwlinden
Employees Worked With
Kyle Hembree, Doug Klenoshek
November 20, 2019
Poor Customer Service I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see if a wheel alignment was needed, put on winter tires, mount and balance, and to check my transmission because the car was shifting smoothly between gears. I was advised the cost of the services done to my vehicle were $322 and received a phone call after the work was completed, instead of a prior phone call to let me know a wheel alignment was needed and would be $100. The service manager advised me after looking up my work order that the transmission/shifting issue I wanted looked into was never completed. It seems like Spitzer was only concerned with doing work that they could charge for but the safety of my vehicle was neglected because it still isn't shifting right. The manager did offer for me to come back out there but I live 30-40 minutes away, which means I have to take time out of my day to come back out there because of their negligence. A sorry was giving but that's it, going above and beyond didn't seem like a concern to correct this situation. The conversation between the service advisor and I only exacerbated the situation because Deana Hicks indicated it was my fault and I approved the work to be done since I signed the drop box envelope. I purchased my vehicle in April of 2018 and this has been the worst experience that I have ever encountered with Spitzer's service department. This incident More
by dcan8384
Employees Worked With
Deana Hicks
September 08, 2019
Clean, friendly, and good service work! This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping my Toyota Camry until the wheels fall off. Which is why I'll be using Spitzer Toyota for parts and repairs! More
by Vince D
Employees Worked With
Jennine Bonifati, Deana Hicks
July 02, 2019
Love my Prius Pretty easy buying process... minimal negotiation or hassle as most of the info was online beforehand. Have driven my Prius a lot and it’s performed w Pretty easy buying process... minimal negotiation or hassle as most of the info was online beforehand. Have driven my Prius a lot and it’s performed well. Look forward to many more miles on it. More
by DB
Employees Worked With
Doug Klenoshek
