Spitzer Toyota Monroeville

Excellent Sales Experience My wife and I just bought a 2018 Camry Hybrid and worked with Doug Klenoshek. He was so easy to work with. We never had a salesperson who was so hel My wife and I just bought a 2018 Camry Hybrid and worked with Doug Klenoshek. He was so easy to work with. We never had a salesperson who was so helpful. He came in on his day off to deliver our vehicle and explained everything about the car in great detail and spent a lot of his time with us. He certainly went the "extra mile" for us. We would highly recommend Spitzer Toyota and Doug to anyone buying a vehicle. More

We highly recommend Spitzer Toyota Our first experience at Spitzer Toyota was about a year ago. My husband needed a new car but wasn't sure what he wanted. He was happy with the brand h Our first experience at Spitzer Toyota was about a year ago. My husband needed a new car but wasn't sure what he wanted. He was happy with the brand he always drove but wanted to see what else was out there. Doug worked with him and he ultimately decided on a Camry Hybrid. The buying experience was pleasant and easy, with no pressure. Doug is very knowledgeable and took the time to get to know us so he could help us figure out which model and trim level best fit our needs. We have been so thrilled with our Camry that we just traded my car in for another hybrid, a Highlander. Again, Doug and the whole Spitzer team made buying a new car a great experience. We've been very happy with the customer service, quality and value at Spitzer Toyota and highly recommend them. More

Reasonable negotiation, one problem We had an appointment a week in advance with sales manager Jason Barkman, but he never showed up. So, Brian took his place to work on the deal. It k We had an appointment a week in advance with sales manager Jason Barkman, but he never showed up. So, Brian took his place to work on the deal. It kind of makes me wonder why I spent the time to set up an appointment with Jason, but things like this happen, I suppose. Brian and the sales manager were very reasonable and objective in arriving at a deal that seems, to me, to have been very fair. My complaint, that detracted a star, was they forgot to give us the second set of keys as we were leaving. The salesman forgot them in his pocket. After texting the dealer to get the keys, they responded by saying they put them in the mail -- two days after the sale and after my text. I suppose the cost of sending a FedEx to get the keys to the car we just purchased was too expensive. Kind of odd they'd inconvenience a customer the day after they just bought a $40,000 vehicle. I know these guys get paid on volume and customer satisfaction. But I can't give a 5 star rating when I scheduled an appointment with a manager who didn't show up, and my keys are being snail-mailed to me 2 days after I requested them. So, they get a "plus" on volume of sales, and a "minus" on customer satisfaction. More

Great Experience The staff is friendly and treats you like part of their Toyota family. Lance Lesko was great to work with and made the transaction quick and easy. B The staff is friendly and treats you like part of their Toyota family. Lance Lesko was great to work with and made the transaction quick and easy. Ben Seddon worked a deal with us we couldn't pass up on a 2018 Rav4 lease. Lance and Ben explained everything to our satisfaction with complete transparency. We left the dealership very happy and thrilled with our new Toyota! I would highly recommend going to see Lance to purchase your new car. More

Great experience From first introduction to completion of sale Brian Flaherty was easy to reach, responsive and available. Even at closing he, along with finance, wor From first introduction to completion of sale Brian Flaherty was easy to reach, responsive and available. Even at closing he, along with finance, worked out all issues and completed the sale to my satisfaction. Great overall experience. More

Easy to work with The team was very descriptive and helpful throughout the entire process to let you know how it was being handled. Went over the ins and outs of the c The team was very descriptive and helpful throughout the entire process to let you know how it was being handled. Went over the ins and outs of the car as well as explaining the various materials we received and proposed maintenance plans. More

Quick and easy I would absolutely recommend going to Amanda at Spitzer Toyota to purchase your new car! I just leased a 2018 Toyota Rav4 and she made the process so I would absolutely recommend going to Amanda at Spitzer Toyota to purchase your new car! I just leased a 2018 Toyota Rav4 and she made the process so great! More

New car purchase Quick and easy purchase of new vehicle. Doug in sales and Justin in the parts dept. were excellent to work with. Down to earth , normal guys. Not t Quick and easy purchase of new vehicle. Doug in sales and Justin in the parts dept. were excellent to work with. Down to earth , normal guys. Not the typical dealership experience people always stress out about. Would buy again and would recommend others to do so as well. More

Friendly and fair Helpful. Honest. Was looking for a used car after I wrecked mine. The price was good. Thought we could barter a little bit but their prices are set Helpful. Honest. Was looking for a used car after I wrecked mine. The price was good. Thought we could barter a little bit but their prices are set. Overall good experience. More

Buying a new car Stopped to test drive a Rav 4. Everybody was very nice, knowledgeable, and helpful. Rudy was very thorough and knowledgeable when answering questions. Stopped to test drive a Rav 4. Everybody was very nice, knowledgeable, and helpful. Rudy was very thorough and knowledgeable when answering questions. Highly recommend! More