Spitzer Toyota Monroeville

A++ Total 10! The Sales and Lease Consultant Ryan Capazoli was very knowledgeable and personable. He was willing to listen and understand my needs. He did everythin The Sales and Lease Consultant Ryan Capazoli was very knowledgeable and personable. He was willing to listen and understand my needs. He did everything he could to put me within my price point. Thank you team Spitzer Toyota! More

Very Pleasant Experience I was shopping for a new vehicle and had online quotes from this store and another place. I had actually been here 5 years ago when I ended up buying I was shopping for a new vehicle and had online quotes from this store and another place. I had actually been here 5 years ago when I ended up buying a Honda, but had been treated so well by the salesperson that I decided to give them another chance. My salesperson was originally Jared, who answered all my questions, took me on a test drive, let me drive, and answered more of my questions. I was armed with facts, figures and 2 trade-ins. The sales manager worked with him and located a few vehicles that might suit me, due to the scarcity of Highlander models everywhere. Thanks to a buying service, their prices were very competitive, the sales team, knowledgeable, so I decided to buy from them. Took most of the week to get my additional equipment installed and the vehicle ready. Picked it up from Dan, who was very friendly and was filling in for Jared, who was sick that day. Dan did his best to make sure I was satisfied as did their Sales Manager and their Finance Manager. whose name was Ralph. A complicated deal due to the logistics of getting 2 trades to the place and only being able to drive one at a time. I am VERY PLEASED with my purchase and the ability of the dealership to handle all of the details. These folks did an Excellent job! Toyota should be mighty glad these folks represent their brand and are willing to put in the time and training to sell it. More

beautiful The sales team was very friendly.Ken Mashkray(hope i spelt it right) was very helpful and he made me walk out with a smile. The sales team was very friendly.Ken Mashkray(hope i spelt it right) was very helpful and he made me walk out with a smile. More

Great experience Ken Mashraky is very helpful and gives utmost priority to the customer satisfaction. Ben Seddon from finance too got me low interests from financial i Ken Mashraky is very helpful and gives utmost priority to the customer satisfaction. Ben Seddon from finance too got me low interests from financial institutions. Overall I'm extremely happy and definitely consider Spitzer for my future car needs and provide reference to my friends. More

Excellent Service from Spitzer Toyota in Monroeville The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my last visit didn't show up on the schedule, but he still somehow managed to complete the service in around thirty minutes - amazing. More

Labor costs are astronomical and unreasonable 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had ass 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had assumed that the rate for labor would be reasonable since I was there for less than an hour. It only took them about a half hour to replace the parts. I was charged over $300 for labor. As the cashier explained it, they charge a flat fee for each job: $105 for the rotors, around $105 for the inspection and $105 for them to change some LIGHT BULBS. They weren't changing the high beams or anything; it was just a parking light and the two license plate lights. I feel pretty confident I could have figured those out myself. I had assumed that it would be a reasonable rate and that the lightbulbs wouldn't take more than a few minutes, so I let them do it. In the end I was hit with over $650. Next time I will take it to a smaller, more local mechanic. DON'T GO HERE. More

Service with integrity and master mechanics. Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be done to keep your Toy on the road. Know your vehicle and what needs to be repaired, with the help of Spitzers service dept. you will keep your vehicle rolling for a lifetime. Tom Underwood More

Great buying experience!! It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the Toyota products. He provided a pleasant experience for me and my family. I hope his manager Jamie Besom realizes that Ryan is the best on the floor. Jamie also helped with me purchasing from Toyota buy providing a transparent buying experience with a smile. The final person that I got the pleasure to deal with was the Finance MGR Band-Aide Ben. Super nice guy to do all the paperwork with and he was able to help with the pricing on my warranties and paint protection. They all made me feel like I just joined a family there at Spitzer. Lastly, Ryan walked me through the dealership and explained how and where everything was and the procedures for service. Great Job guys and keep being consistent. More

great experience and they worked hard to expedite the deal I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedi I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedite the deal and get me out of there and on my way. More

No Drama, No Haggling, Great Team - 100% Recommend The lack of drama that came with this experience was refreshing. I didn't have to haggle over the price of the vehicle (it was priced exactly betwee The lack of drama that came with this experience was refreshing. I didn't have to haggle over the price of the vehicle (it was priced exactly between clean retail and clean trade-in). The sales representative, Gary, greeted me before I even walked in the door and at no point tried to force a sale. The "Finance Guy," Ben, found me the best deal that matched my payment options and found me the best APR with my sub-par credit. I was already a huge fan of Toyotas, just based on their reliability, affordability, and the fact that any mechanic can fix a problem cheaply and effectively should one occur. Now, I am a fan of Spitzer Toyota (specifically in Monroeville) and they have gotten a customer for life, regardless of where I happen to be living at the time. More