Spitzer Toyota Monroeville - Service Center

Had my Scion in for routine maintenance and an oil leak was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during bo was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during both visits was excellent and very professional. More

Wednesday, December 28, 2011 I arrived home from a 5 week Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately ne Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately needed the car and did not remember that a key could be extracted from the fob to manually open the driver side door. When I telephoned Spitzer Toyota, Bob and Don? came to visit and fixed the problem personally. This was an unexpected delight, as I had many errands to run before December 31st for a party I was hosting. More

Great dealership. I love the repair department. Kevin Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. More

Roger is always accomodating and very professional. I switched from North Hills Toyota to Spitzer and never looked back. I will consider Spitzer for future buys as well. AB switched from North Hills Toyota to Spitzer and never looked back. I will consider Spitzer for future buys as well. AB More

Had a broken valve stem that was constantly pushing air out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me noone could look at it because it would not be fair to the people that had appointments. I explained to her the severity of the situation and that it would take 30 seconds for someone to look at it. She said I could come and wait but it might be a few hours and it might not be at all for someone to look at the tire. For something this simple, it would have been a minute of their time to unscrew the stem and put in another which is exactly what was done when I took the car to Highland Tire in Tarentum. They were busy as well with 4 cars waiting outside to get tires but sent someone out in a minute and it took him a minute to fix it. He filled up all my tires and asked for nothing!!! No charge....This is how you do business. Take care of your customers and they will come back for more. For this reason alone, I will not buy another car from Spitzer. Learn some customer service and you will benefit from it more often than not. More

Purchased first and only new car from dealership. Wrote to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrect to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrectly reported on write up, contacted dealership to request corrected invoice...never received invoice. Service department is not service oriented. Dealership did not make good on promise to make things right. More

Customer service is excellent if you call them. It's hit or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emis or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emissions. Price of the vehicle was good. I wouldn't consider buying a Toyota anywhere else after dealing with some other local dealerships. More