Sport City Toyota

Ed Allen is unpleasant and unprofessional! Be weary! Ed speaks down to people... He treats new customers like we should be thankful for him vs valueing the customer at all. Be cautious not a good experi Ed speaks down to people... He treats new customers like we should be thankful for him vs valueing the customer at all. Be cautious not a good experience at all More

Incompetent dealership If you make a reservation to look at a vehicle, and they sell it before you get there don’t expect this dealership to give you a curtesy call before h If you make a reservation to look at a vehicle, and they sell it before you get there don’t expect this dealership to give you a curtesy call before hand. Unfortunately for me I was coming out of state to look at a vehicle, and had a flight booked & paid for. Thank God I looked at their website and happen to see the car was no longer on there. I call and of course it’s gone. No I didn’t have a deposit to hold the vehicle but the least you could do is give me a call and let me know. I had to find out less than 4 hours before my flight, and of course with airplane cancellation fees, and this fee and that fee, I lost out on $257... gone to nothing. Its funny how they’ll call you, and email consistently when you inquire about a vehicle online, but wheres the common curtesy to call someone and tell them you sold the vehicle?? You had no problem calling my phone at 657am on a Tuesday when I inquired online though. This place has tons of bad reviews, what does that tell you.. places with this many bad reviews have them for a reason. I’d be cautious on buying anything here. Especially if you’re planning on coming from out of state. More

Deceptive I like the Sienna I bought In June 2018. However, when I was signing the Vehicle Buyers Order, there was an item on there that had not been mentioned I like the Sienna I bought In June 2018. However, when I was signing the Vehicle Buyers Order, there was an item on there that had not been mentioned before. The salesman (I think his name was Dolph) told me it was for 5 years of oil changes. Since I live it Fort Worth, I told him I did not want it because I would not drive that far for service. He said I should be able to use it anywhere and if not, let them know and they would refund it. Sure enough when I went to Freeman Toyota in November to get my oil changed, it was not honored. Mallorie, the service advisor, researched it and told me it was for the Sport City Oil Change Program and was not transferable. I called and spoke to my salesman at Sport City who said he would speak to his manager and call me back. He did not. I called the finance manager several times, but my calls were never returned. I was out $599 for nothing. As far as I am concerned this is deceptive trade practices so BEWARE! More

NEVER return a lease here!!!! UPDATE: After SIX months I was finally told today that they (Sports City Toyota) accepted my lease from a leasing company that they don't do business UPDATE: After SIX months I was finally told today that they (Sports City Toyota) accepted my lease from a leasing company that they don't do business with. I called numerous times, I visited the company numerous times as did my husband and they NEVER ONCE got back to me. I called Les - the leasing manager at least 40 times to get this resolved. Because this has taken so long my remaining balance was sent to collections and my credit went from excellent to fair. The general manager Jeff Russian had the audacity to tell us, "Well why didn't you just pay it and worry about it later??" Well WHY DON"T YOU DO YOUR JOB AND TRAIN YOUR INCOMPETENT EMPLOYEES SO THEY DON'T ACCEPT LEASES THAT THEY ARE UNABLE TO CORRECTLY DEAL WITH???? I turned in my car with Florida plates, they knew it was an out of state car and didn't check who I had financed through. I called at least 100 times and NEVER got a call back. This is the WORST customer service I have ever had to deal with in my lifetime. THIS IS THEIR FAULT! THEY ACCEPTED MY LEASE RETURN!!!!! I SHOULD HAVE BEEN TOLD, "WE CAN'T ACCEPT IT!" I should have driven it back to Florida myself. Worst experience ever. WILL NEVER do business with Toyota again. I'm going to post this experience I went through everywhere possible. The worst employees I've ever dealt with. If I acted the way these people act at my job I'd be fired immediately - as would most people. They don't care at all about their customers. NEVER RETURNED ONE CALL!!!!!!!!! All of this could have been easily avoided if they actually knew how to do their job and told me, "Oh sorry, we can't accept your lease here." Complete fail on their part. DO NOT RETURN A LEASE HERE. They are completely incompetent and haven't trained their employees to deal with lease returns. I turned my lease in July 31st and later received a bill with a late charge for another months rent because they didn't process the paperwork until the 16th of August! When I called to get this settled I was greeted with what would be the equivalent of a bunch of hysterical children having no idea what to do. They keep trying to blame me because I didn't know the name of the person that took my information when I turned it in, who assured me they would process everything and that I had nothing to worry about as I'll I had to do was fill out a piece of paperwork with my name and account number and the millage on my car. The whole process took about 10 min and then I SAW HIM GIVE MY INFORMATION TO THE MANAGER.... so clearly it should be documented somewhere. They then changed their tone and told me that there's a "special" person you turn your lease into - WHY WOULD I KNOW THIS???? WHY WOULDN"T THEIR EMPLOYEES KNOW THIS? When I was greeted at the door and told them, "Hey, I'm turning in my lease!" why wasn't I told, "Oh here's so and so... the lease guy!" The woman on the phone called me an idiot and hung up on me - that's how unprofessional these people are. I then called back and spoke with the leasing manager and low and behold he was able to find that special piece of paper I had been asking for the entire time that had the date of when I turned in my lease. He too was extremely short and was obviously irritated I was bothering him. This is a scam. They are literally scamming people. I am going to contact the BBB about this. Ye be warned! More

Awful Customer Service The car dealers are great but at the service center front booth reps are awful. I had to wait 3.5 hours just get one tire patch. Reps had attitude and The car dealers are great but at the service center front booth reps are awful. I had to wait 3.5 hours just get one tire patch. Reps had attitude and no sense of urgency. More

Sport cards The service dept is the best, could not of gone better, Mickey took perfect care of me, I will return . Thank you sport city toyota The service dept is the best, could not of gone better, Mickey took perfect care of me, I will return . Thank you sport city toyota More

Price increased over agreed price when in finance Stay away from this CORRUPT car dealership. If I could give it zero stars I would. We agreed to a price via email with Avery, went to dealership and Stay away from this CORRUPT car dealership. If I could give it zero stars I would. We agreed to a price via email with Avery, went to dealership and signed to buy at $500 more because one of the rebates expired the day before. The price was so good, we said it would work. When we went to finance, we decided we would get the warranty plan. When we were doing the paperwork, I repeatedly asked Melissa to confirm the purchase price would still be the same. Started looking at the paperwork a few days later, thinking the price looked a little higher than what we agreed. Melissa in finance increased our car price by $5000!! We started communicating with Melissa in early Feb about our concerns and today, almost 2 months later, Melissa "broke down" the sales price to notify us the sale price was $3000 over agreed. The key-which was part of package (in the sale email we have) was charged $607 and Value Pack (also part of the sale email) cost $599, both of which are shown on our email to be part of cost of car. This dealership is so crooked, if you read any reviews, read the reviews where the car price changes. IT DOES and it will. Unfortunately, I doubt they will do anything and we will be obligated to let everyone know how horrible they are. With the upcharges, courtesy of Melissa Pattison in finance , and the extended warranty, the car we were to buy for $25,000 cost $38,000!! Please, please do not fall for their prices. Bait and switch at its finest. STAY AWAY from this dealership. More

STAY AWAY - Stereotypical Sketchy Car Salesmen I found a car I wanted on the internet and visited the dealership on a Friday afternoon. Upon arrival, Curtis was circling my car waiting for me to ap I found a car I wanted on the internet and visited the dealership on a Friday afternoon. Upon arrival, Curtis was circling my car waiting for me to approach. As soon as I did, he pounced. I didn't even get within 100 yards of the front door. The car I went in to see was "just purchased' so we went out on the lot to look at other options. After a while I found another car I was interested in and we went inside to run some numbers. This car had been on the lot for over 90 days and was at the rock-bottom "blow-out price'. I made it crystal clear what my maximum monthly payment should be and had already been pre-approved by my bank. However, Curtis assured me that Toyota would be able to get me a lower rate so he ran my credit and offered me a much lower rate. After reading another person's review and after this horrible experience, I am terrified to think about what damage might have been done to my credit and the fact that this man now has access to all of my information. We went back and forth for some time trying to reach an agreement that was closer to my asking price and he kept disappearing to see if he could make it happen. *eye roll* We couldn't agree on the numbers and I had to leave so I reiterated the exact monthly payment that I was not budging on and he said he would see what he could do and asked if I could go back in the next day. Before we even sat down to talk about the car, I had let him know I was unavailable the next day (Saturday) and continued to say that throughout our conversation; although, I was open to coming in if we could agree on the rate I was asking for. Through the evening, we texted back and forth and he reassured me that he would be able to make the deal happen if I could just come in the next day. Mind you, he had a copy of my DL, car insurance and paperwork in his possession, yet throughout our 3 days of exchanging texts, he never once spelled my name correctly. This is a very small, but very big detail when it comes to customer service. He misspelled my name 3 different ways during our interaction. customer service 101 - know your customer. Saturday morning at 7am, I texted him and told him there was no way I was going to be able go back in to the dealership. He sent a string of condescending and passive aggressive text messages pressuring me to go in and attempting to make me feel like I was putting him in a bad position with his finance department. The messages were unbelievably unprofessional and disrespectful. I was honestly shocked at how he was talking to me, but I had a nasty feeling about him the second he opened his mouth. I held my ground and told him I was absolutely not going in that day and if that meant the deal was done, I was okay with it because I was not going to be strong-armed when I was already clear about my unavailability. He didn't respond for 3 hours, but when he did, it was a passive aggressive text completely unrelated to the car-buying process ... followed by "lol", naturally. I told him I would be in on Monday after work and that was that. Monday rolls along and he called and texted me that morning to see if I was coming back in. I told him I would be in after 5:30pm, again, and he said "cool I'll see you then". It took an hour to get to the dealership in rush hour traffic, but when I pulled up (and before the car was even in PARK, another salesman was standing right in front of the car. I almost didn't get out because it was so aggressive. Who does that?!?! The guy was so close he could have touched the hood and was looking at us through the windshield while we parked and sat in the car. I've never seen anything like that. When I got out, he immediately pounced (been there, done that) and I told him I was there to see (Shady) Curtis Lacy. Curtis went to get the keys and wouldn't you know .... IT WAS JUST SOLD! When he told me I thought he was kidding so I just sat there for a while. He didn't apologize and offered the following: "you know, this is what happens when you don't jump on a good deal. I have people all the time that say they're coming in to sign paperwork on a car and they never show up. Matter of fact, I can show you text messages." This was clearly a dig at me for not going in to close the deal Saturday. He showed no remorse or emotion at all. I honestly don't even think the car was sold, and if it was, why wouldn't he have given me the heads-up? He hasn't followed up at all. HORRIBLE CUSTOMER SERVICE. INCREDIBLY SHADY AND UNPROFESSIONAL. Wish me luck as I go and check my credit report after his sleazeball had his hands all over my personal information. More

Professional, Helpful, Kind I was able to leave the dealership with my Dream truck, thanks to Jorge Drexel and his great customer service, he went beyond his way to get what I wa I was able to leave the dealership with my Dream truck, thanks to Jorge Drexel and his great customer service, he went beyond his way to get what I wanted, overall a good experience, and would most defintely refer family or friends to this dealership. Thank you C. Aguero More