Sport City Toyota

This Dealership Has Went Downhill The Last Couple Years I visited this dealership expecting a great sales experience as my wife experienced a couple years ago when she bought a used 2012 Toyota Camry SE. It I visited this dealership expecting a great sales experience as my wife experienced a couple years ago when she bought a used 2012 Toyota Camry SE. It was not the case. I had just visited Toyota of Plano and was looking at a 2014 Toyota Camry SE and wanted to stop by Sport City Toyota to look at a 2013 Toyota Camry SE that was advertised on the internet. I pulled into a parking space and 3 guys were standing together near the parking space, I got out of my car and they asked me what I needed. I told them I was looking to buy a car. Then one of them asked me if I was looking for Frank. I just looked at him and showed him the car I was looking for that was advertised in the internet. I asked him where the car was and he said he didn't know and would have to look. We walked up to the Used Car Building. Instead of walking beside me and talking to me on the way up he walked in front of me and never said a word. Very unprofessional in my opinion. He came back out with the keys and said, "Here it is parked right here but it looks like someone is trying to buying it". He didn't offer to ask if i might be interested in looking at another car or ask me what i was looking for to make a recommendation to sell me another car. I told him I was looking at another car at Toyota of Plano that was a 2014 and this car was a 2013 and how much he could come down on the cost of this car. He said they both had the same mileage and this was as cheap as he could go. Made that decision without even talking to the Sales Manager!!! I just walked away and headed back to Toyota of Plano and was treated with respect and professionalism and the way a customer should be treated that is making an investment for a car I'm not sure what has happened between the time my wife bought her car and my experience a couple Saturdays ago. The Sales Manager and GM should be ashamed of themselves to hire these sales people and condone the unprofessional conduct and sales practices of these salespeople. Based on the previous reviews my experience doesn't seem to be an isolated case. Seems to be a pattern. More

dishonest and disrespectful I stopped by on Saturday to check a car I saw online. The salesperson was a woman who told me the car wasn't ready and asked me if I can come back in I stopped by on Saturday to check a car I saw online. The salesperson was a woman who told me the car wasn't ready and asked me if I can come back in an hour. I told her I can stop by on Monday. I returned on Monday and asked her after test driving it if she can hold it till the next morning. She asked her manager and he agreed. When I returned the next morning another salesperson told she wasn't in yet but would inform the manager that I'm back. I saw that person talking with the manager's office. The manager looked at me briefly, totally ignored me. He was joking with the other salesperson and they both had their backs to me. I waited about 15 minutes then walked out and the manager didn't even try to stop me. I tried calling her that afternoon with no answer. When I tried again the next morning when she told me the car was already sold. When I asked her how come, she said about an hour after I left on Monday. When I reminded her that they promised to hold till Tuesday morning she just said she was sorry. When I asked her why she didn't give me a courtesy call me to inform me that someone else was interested in it and giving me the option to either come back on Monday or to let it go...She asked me if I want to look at another car!!!! At that point I asked myself how can that place stay in business and hung up the phone. More

This place sucks We got a contract totally different from what we agreed. We pay more from what the original price is. It was a complete trap. i will feel sorry for a We got a contract totally different from what we agreed. We pay more from what the original price is. It was a complete trap. i will feel sorry for any customer thats comes to this buisness its all lies. Weve been a victim of it. Be careful of the finace people, you better question everything with them before signing it because one you have sign the contract. You will be sorry and you can't do anything about it. Barron Davis the biggest liar. They will set you up I WILL NOT RECONMEND THIS PLACE FOR ANYONE!!! More

FJ purchase Horrible they lied to me when I got the vehicle home I found out there was tons of work I had to do to it. How does Toyota allow them to continue t Horrible they lied to me when I got the vehicle home I found out there was tons of work I had to do to it. How does Toyota allow them to continue to represent their brand? WOW!!!!!!! More

I guess they didn't think I had access to the web I test drove a RAV4 on Friday, March 4th and really liked the car, the salesperson gave me the price and said that it was their "internet price" and t I test drove a RAV4 on Friday, March 4th and really liked the car, the salesperson gave me the price and said that it was their "internet price" and that they can't come off of the internet price... my husband wasn't with me so the salesperson let me borrow the car for the night. When I got home, my husband met me at the door with a print out from the dealership website showing the car listed a full $6,000.00 less than the price the salesperson gave me. Needless to say, I got online and shopped other dealers in the DFW area and found my 2015 RAV4 with 1/2 the miles this particular vehicle had on it for $5,000 less (it also didn't smell like smoke), that car is now mine thanks to the nice, honest people at Toyota of Plano! I would stay clear of this dealership and go a few miles north where you will be treated with respect and dealt with honestly. More

bad experience , writing for a family member who hardly speaks english. I couldn't believe the mark up price with dealer add on to the final price. They didn't , writing for a family member who hardly speaks english. I couldn't believe the mark up price with dealer add on to the final price. They didn't understand what they got themselve in and when I came in to help resolve it. The answer was everything is signed and we can't do anything about the price even if you found a cheaper price somewhere else. More

2 Hours to look at a tire I Returned to the dealership to have a tire looked at on a New car I purchased from them a week prior since the car had nitrogen filled tires I figur I Returned to the dealership to have a tire looked at on a New car I purchased from them a week prior since the car had nitrogen filled tires I figured this would be the best place to go evidently not. it looks like the best remedy for the nitrogen is to remove it and replace it with regular air, this will remedy my need to return to Sport City. The service after the sale no good. More

Buyer beware.. When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. Sam H. will lie to you and will mos When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. Sam H. will lie to you and will mostly deceive you to get you to buy a car... More

Used vehicle I got a used toyota from this dealership in September 2014, the vehicle is good but it was not a pleasent experience. The finance department added add I got a used toyota from this dealership in September 2014, the vehicle is good but it was not a pleasent experience. The finance department added additional charges for extended warranty, this was something i didn't ask for. This was on a Saturday night I went back on monday to cancelled the extended warranty and also wanted to return the vehicle, I was very unhappy. I was not able to returned the vehicle unless I trade it in and get the cheapest price possible. Long story short I was not able to cancelled the extended warranty till 3 months later, I was not able to returned the vehicle and it tooked a lot of work and time out me to cancelled the extended warranty. I strongly believe that they need to improve their customer services and over all services at the dealership for loyal customers. Toyota has a great reputation worldwide and their is no need for this people to abuse and treat customers the way they do...... PLEASE READ ALL YOUR DOCUMENTS BEFORE SIGNING, THERE IS NOTHING YOU CAN DO AFTER SIGNING. I will never go gack to this place and I will never recommend them to family, friend and even people I dont even know.........Shop around there are 50,000 other dealerships with better prices and better reputation More