Sport City Toyota

Terrible!!! Run away These guys make you feel comfortable alright but then they rip you off during the sales process and on your contract. first, they tell you one thing These guys make you feel comfortable alright but then they rip you off during the sales process and on your contract. first, they tell you one thing and do another. Before you go there, make sure you take your own calculator to verify whatever numbers they are giving you!!! Also, take a magnifying glass and examine the contract you are signing. My story- we agreed on the OUT-THE -DOOR price over phone before I drove 2 hrs to this dealership. Upon arrival, the price suddenly changed and had gone up 500. Red flag #1, No biggie, I brush it off. Before seeing the finance guy, I sign some paper work stating the agreed OUT-THE-DOOR price (with the salesman) for which I never got a copy of. Upon seeing the finance guy, I told him I don't want any extra stuff if it's not gonna be free. Dude tells me there's no extra cost and comes up with a price. I'm thinking that's the total price I pay over the terms of the finance period (including interest). Walked out the door only to find out that's not what they meant. They changed the out-the-door price to $4000 more than we agreed These guys are sharks!!! SOme of the folks leaving good reviews here are probably affiliated with this dealership. Be smart, you could do better and use a different dealership!! More

We recently visited this dealership to purchase a used vehicle that we saw advertised on Cars.com. We called beforehand to make sure the vehicle was still there and it was confirmed that they still had t vehicle that we saw advertised on Cars.com. We called beforehand to make sure the vehicle was still there and it was confirmed that they still had the vehicle. Upon arrival (an hour later), the salesman we spoke with over the phone could not be found and after 25 minutes the sales manager told me the vehicle we were interested in had been sent to the auction earlier in the week. I had visited this dealership many years before and had the same experience. They will tell you whatever you want to hear to get you in the door - whether it's accurate or not. I would not recommend visiting this dealership More

I must begin by saying that Jarod and Steven are both superb representatives of Sport City Toyota and of the Toyota Product itself. I telephoned the dealership on August 28 and spoke with Jarod Krueger. superb representatives of Sport City Toyota and of the Toyota Product itself. I telephoned the dealership on August 28 and spoke with Jarod Krueger. I explained to him that, due to an illness in the family, I could devote no more than 2 hours to the purchase of a new 2013 Highlander Limited. I asked him if he could make this happen for me. He assured me that he could, whereupon I scheduled an appointment with him for the following afternoon. Jarod paired with Steven, and they worked together as a team to help me. Jarod had the Highlander waiting for me at the curb when I arrived so that a test drive would take only a matter of minutes. Jarod and Steve proceeded to crunch the numbers for me, and, within 30 minutes after my arrival, we had a deal. UNBELIEVABLE!!! If the public knew how Jarod and Steven successfully compressed the ordeal of a buying a new car into a single half-hour, EVERYONE would head straight to Sport City for their next auto purchase. After the signing of all paperwork and the detailing/washing of my new car, I drove off the lot in exactly 1 hour 40 minutes - better, even, than I had hoped for. I must add that Jarod brings a calm and respectful quality to the sales process - he knows his product inside and out, but he doesn't push in any way - that will put him in great demand with all your customers, and particularly with your female customers. Jarod and Steven both are courteous, thoroughly professional, and extremely knowledgeable. I recommend an IMMEDIATE RAISE for both of them! More

Went in for an oil change and expected to wait 1+ hours. They had my car ready to go within 30 minutes. Very friendly staff! Excellent service! They had my car ready to go within 30 minutes. Very friendly staff! Excellent service! More

I have to say that this was the BEST car buying experience so far! This is my third time buying a car and I have to say hands down that this was a very pleasant experience. From the beginning my sa experience so far! This is my third time buying a car and I have to say hands down that this was a very pleasant experience. From the beginning my salesman was very friendly not pushy at all like the typical saleman you see, he was very helpful and very honest! Usually its the salesmen who do not want to work with you but this man was superb! It was exactly what customer service SHOULD be. He paid attention to my needs my wants and I was being extremly picky and indecisive but she showed no sign of being annoyed instead it felt like he put himself in my shoes! & I spend the least time in the delaership than I ever had at any dearlship. My first experience was at Sothwest Kia which took me a total of 8 hours and when i went back to trade in the car the salesman who helped me was arrogant and very negative. My next car buying experience was at Friendly Chevrolet, the salesman was actually a good friend of mine i thought he was getting me a good deal and I ended getting jipped and on top of that they had my car in service for a whole week never did what they were supposed to and they scratched up the trunk and didnt take responsibility for it! DONT EVER GO THERE, i spent a total of 6 hours there. Last i purchased this vehicle at sports city toyota and the experience was just wonderful I was there in and out within 3 hours! The process was super easy and it wasnt rushed I came out with a brand new car with the down payment I wanted and with the payments I wanted! I highly recommend this dealership to everyone! More

Great service as always from Carlos. He is always upfront with costs and does what ever he can to help. Keep doing great work Carlos. with costs and does what ever he can to help. Keep doing great work Carlos. More

Bought an '06 Corolla in January '11. Less than a week later, $400 repair crops up. Salesman lied and told me inspection showed car was in great shape. Service Mgr. said need for repair was obvious and im later, $400 repair crops up. Salesman lied and told me inspection showed car was in great shape. Service Mgr. said need for repair was obvious and immediately noticeable when you opened the hood. Called Used Car Sales Mgr., asked if they would work with me on the problem since it was less than a week after purchase and salesman lied about inspection. He said sure, I should bring it in. I offered to meet them half way and pay 50% of repair. They looked at it, repaired it then hit me with the full repair bill saying they had "no obligation" to make any concession. While it's true there was no obligation, what ever happened to doing what is right? Took the car to another Dallas area Toyota Dealership for another problem one month later. They found two more things that would have been obvious to any inspection by the dealer that were missed, and found that while making the 1st repair, Sport City left the Power Steering fluid reservoi out of its mountig bracket laying on its side on the engine. Could have caused BIG problems. Shoddy workmanship all around. Called Toyota Corporate to complain, they said Dealership would call to resolve. When Sport City "Customer Service Rep" called to discuss, he interrupted me twice while trying to relate what happened, talked over me and shouted me down while trying to explain, kept repeating that they had "no obligation" to do anything and then HUNG UP ON ME! And this was supposedly the Customer Service Expert for the Dealership! I have put a call into the General Manger for the Dealership to complain, intend to call Toyota Corporate again and am trying to find out how to get in touch with John Eagle himslef to discuss how customers are being treated in his name. BUYER BEWARE at this Dealership! Don't spend your $ here! They will screw you and don't care! More

I requested quote for a new Camry from one of the websites and was contacted by the internet sales manager at SCT. I asked him for a bottom line price for a 2010 Camry LE V4 Auto, no extras and got a websites and was contacted by the internet sales manager at SCT. I asked him for a bottom line price for a 2010 Camry LE V4 Auto, no extras and got a quote for 19,995. I went in along with my friend a couple of days later and met with the internet sales manager. We first test drove a 2010 Camry LE, no hassles in that process. Sat down to discuss the price and it was a bit of a headache. The internet sales manager tried to start off with a price of 21,500. I had to remind him that he gave me a quote for 19,995 already and was expecting an even better price. I was ready to make a deal at around 19,250. He asked me to show him the email quoting the price, I handed him the printout. Said it was only for previous Toyota owners, that wasn't mentioned in the mail, there were no qualifiers. I would not budge from that 19,995. Then the usual sales tricks started. We waited for at least an hour as he went back inside to check with someone or the other every 5 minutes and took 15 minutes to come back each time. Finally, agreed to honor the $19,995 after an hour. I said I needed the price to be less than that. He would not budge any further, so I had to leave. It wasn't a very pleasant experience. The next day I got a call from the internet sales manager and he said he was ready to give me the 2010 Camry LE V4 Auto with tinted windows for $19,300. I also qualified for a $1000 student credit which brought the car price down to $18,300. On the phone I made sure there would be no changes if I got to the dealership that day. The guy was a completely different person that day, he was very professional, courteous and was extra nice. We went back in and got the deal done, there were no issues at all. Got a loan with 0%APR for 36 months. After the purchase, got several thank you notes and calls and during the current Toyota recall, the internet sales manager has been in touch. More

All was good until the sales manager was brought into the picture. I was able to test drive the vehicle and was quite impressed. I would have made a purchase if they were willing to sell it at a reasonable p picture. I was able to test drive the vehicle and was quite impressed. I would have made a purchase if they were willing to sell it at a reasonable price. My family and I sat down for negotiating the price and told the salesman we wanted to trade in our vehicle using the TX AirCheck voucher. The salesman said he had not seen this before and asked to take the information to his manager. This was a big mistake...we let him see our voucher letter and the voucher itself. Negotiations practically did not exist with this sales manager as he seemed to only want to sell the car for sticker price. My family and I said we were going to leave if that was the case. However, since he was holding on to our voucher, we couldn't really leave without it. After several attempts of asking for our papers back, he yelled at us and asked to be given some "courtesy" as he gave us. After his tirade, he threw our papers to the table as his way of telling us we could leave. Not only was he rude, but he was also disrespectful. He belittled my family and me in front of his staff and made a stereotypical racist remark. Needless to say, I will never step foot into this dealership again. Save yourself time and frustration and avoid this dealership! More