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Sport City Toyota
Dallas, TX
322 Reviews
Welcome to Sport City Toyota. We know that a lot of things have to come together in order to make for an enjoyable and satisfying car-shopping experience; and that's why we here at Sport City Toyota prioritize ... well, every aspect of our business, from our appearance and selection to our financing and service. When you're shopping for a new or used vehicle, you want big-city selection and small-town customer service -- the knowledge of professionals, and the thoughtfulness and concern of family. We're founded on family, and our sales, service, and finance experts treat every customer with the care and respect they deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 322 reviews
January 17, 2017
Completely horrible experience. A total let-down!! Don't know where to begin.. From the sales dept. to service dept. completely unprofessional environment. Corey Byrd should look at his business dealin Don't know where to begin.. From the sales dept. to service dept. completely unprofessional environment. Corey Byrd should look at his business dealings today! My life has been changed in a bad way by having to deal with employees of this dealership. A master technician of 18 years forgot to put a tie-rod nut on a rack and pinion steering system replacement, and my wheel came off while driving. A rack and pinion didn't need to be replaced, but a recalled power steering pump was the real issue. I was assured by Gary Gray that he would make the problem right by selling me a new car, to only have that vehicle's power steering fail at 70 mph near an icy shoulder. I was overcharged n the dealer incentive and paperwork reflects different prices for the vehicle. I've been given the worst service imaginable from a Toyota dealership after 17 years of driving the brand. I will never purchase or recommend the brand to anyone. Sport City is the worst dealership in the state-needs a managerial overhaul. More
by ScreamingMad
Employees Worked With
Gary Gray/Greg Bernard/Laurie Wolf (terrible customer service)
January 13, 2017
Amazing The service is always the best. It was quick and easy and while I was just getting my inspection, they went ahead and checked on all other aspects. The service is always the best. It was quick and easy and while I was just getting my inspection, they went ahead and checked on all other aspects. More
by vola7875
Employees Worked With
Raymond
January 12, 2017
20000 mi complimentary service. The service was apparently done well and within the stated time frame. Raymon in service, was pleasant and effective in monitored the progress of the The service was apparently done well and within the stated time frame. Raymon in service, was pleasant and effective in monitored the progress of the service. Raymon was at lunch when I arrived, but a female writer checked me in. Her interpersonal skills was a 4 on the 10 scale. More
by mcoxe
Employees Worked With
Raymon
January 11, 2017
Efficient, Friendly, and Shirt Wait Time My service representative was extreamly helpful, efficient, and friendly. He listened to my concerns, explained the process of what they were going to My service representative was extreamly helpful, efficient, and friendly. He listened to my concerns, explained the process of what they were going to do to my car, and made every effort to reassure me that my car would receive top oth line service, and he was right! More
by Keenreader
Employees Worked With
Raymond Garcia
January 10, 2017
Found me the truck I wanted at a great price My salesman Marcus and his Mgr George worked to find me the truck I wanted. I didn't have to settle for something on the lot. We found the Tundra with My salesman Marcus and his Mgr George worked to find me the truck I wanted. I didn't have to settle for something on the lot. We found the Tundra with the trim level, options, and color I wanted. No pressure, just good sales. I highly recommend. More
by Big Green Thing
Employees Worked With
Marcus
January 06, 2017
Efficient and friendly Carlos was great. I would like to use him each time. We have 2 Toyotas. Carlos was friendly and I felt he would be honest with me. Carlos was great. I would like to use him each time. We have 2 Toyotas. Carlos was friendly and I felt he would be honest with me. More
by tbaiken1
Employees Worked With
Carlos Lopez
January 06, 2017
Very good service Can't remember who it was at this time. But the service was done in a timely manner. I'm real happy with the car I don't have anything bad to say abou Can't remember who it was at this time. But the service was done in a timely manner. I'm real happy with the car I don't have anything bad to say about my vistes. Thank you More
by happyme108
Employees Worked With
Can't remember
January 05, 2017
Great Service Carlos has taken care of my service needs for a number of years now. I live in Allen, but I drive 35 minutes south to Sport City just for the great se Carlos has taken care of my service needs for a number of years now. I live in Allen, but I drive 35 minutes south to Sport City just for the great service. Carlos is is knowledgeable, efficient, & accommodating. I always appreciate his approach in taking care of my three Toyotas. The great service makes it tough to think of going anywhere else. Thanks, Carlos! More
by Adbrw77
Employees Worked With
Carlos Lopez
January 05, 2017
Not your finest I got to the dealership early and waited in my car until opening time. I had to ask them to open and help out 10 minutes after. The only thing they di I got to the dealership early and waited in my car until opening time. I had to ask them to open and help out 10 minutes after. The only thing they did was rotate my tires, but couldn't answer a question regarding nitrigen in my tires. I have had better service there in the past. More
by TJG
Employees Worked With
I don't know
December 30, 2016
Good Service Everyone was quite helpful in every aspect of the visit. Very friendly and had a warm charismatic feel when speaking with a team member. The maintenan Everyone was quite helpful in every aspect of the visit. Very friendly and had a warm charismatic feel when speaking with a team member. The maintenance was done well. More
by Student97531
Employees Worked With
All service
