Sport City Toyota

FJ purchase Horrible they lied to me when I got the vehicle home I found out there was tons of work I had to do to it. How does Toyota allow them to continue t Horrible they lied to me when I got the vehicle home I found out there was tons of work I had to do to it. How does Toyota allow them to continue to represent their brand? WOW!!!!!!! More

I guess they didn't think I had access to the web I test drove a RAV4 on Friday, March 4th and really liked the car, the salesperson gave me the price and said that it was their "internet price" and t I test drove a RAV4 on Friday, March 4th and really liked the car, the salesperson gave me the price and said that it was their "internet price" and that they can't come off of the internet price... my husband wasn't with me so the salesperson let me borrow the car for the night. When I got home, my husband met me at the door with a print out from the dealership website showing the car listed a full $6,000.00 less than the price the salesperson gave me. Needless to say, I got online and shopped other dealers in the DFW area and found my 2015 RAV4 with 1/2 the miles this particular vehicle had on it for $5,000 less (it also didn't smell like smoke), that car is now mine thanks to the nice, honest people at Toyota of Plano! I would stay clear of this dealership and go a few miles north where you will be treated with respect and dealt with honestly. More

bad experience , writing for a family member who hardly speaks english. I couldn't believe the mark up price with dealer add on to the final price. They didn't , writing for a family member who hardly speaks english. I couldn't believe the mark up price with dealer add on to the final price. They didn't understand what they got themselve in and when I came in to help resolve it. The answer was everything is signed and we can't do anything about the price even if you found a cheaper price somewhere else. More

2 Hours to look at a tire I Returned to the dealership to have a tire looked at on a New car I purchased from them a week prior since the car had nitrogen filled tires I figur I Returned to the dealership to have a tire looked at on a New car I purchased from them a week prior since the car had nitrogen filled tires I figured this would be the best place to go evidently not. it looks like the best remedy for the nitrogen is to remove it and replace it with regular air, this will remedy my need to return to Sport City. The service after the sale no good. More

Buyer beware.. When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. Sam H. will lie to you and will mos When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. Sam H. will lie to you and will mostly deceive you to get you to buy a car... More

Used vehicle I got a used toyota from this dealership in September 2014, the vehicle is good but it was not a pleasent experience. The finance department added add I got a used toyota from this dealership in September 2014, the vehicle is good but it was not a pleasent experience. The finance department added additional charges for extended warranty, this was something i didn't ask for. This was on a Saturday night I went back on monday to cancelled the extended warranty and also wanted to return the vehicle, I was very unhappy. I was not able to returned the vehicle unless I trade it in and get the cheapest price possible. Long story short I was not able to cancelled the extended warranty till 3 months later, I was not able to returned the vehicle and it tooked a lot of work and time out me to cancelled the extended warranty. I strongly believe that they need to improve their customer services and over all services at the dealership for loyal customers. Toyota has a great reputation worldwide and their is no need for this people to abuse and treat customers the way they do...... PLEASE READ ALL YOUR DOCUMENTS BEFORE SIGNING, THERE IS NOTHING YOU CAN DO AFTER SIGNING. I will never go gack to this place and I will never recommend them to family, friend and even people I dont even know.........Shop around there are 50,000 other dealerships with better prices and better reputation More

buyer beware! Buyer beware! I bought a new car this week and the sales rep told me I was getting one deal but the finance department gave me documents to sign for s Buyer beware! I bought a new car this week and the sales rep told me I was getting one deal but the finance department gave me documents to sign for something different. By the time I signed documents it was 10pm and they didn’t even give me the documents to read that night. When I reviewed all of the paperwork thoroughly the next morning I realized I had spent $3500 more than I expected. This dealership’s tactics are misleading and predatory. My fault for staying so late to sign documents – expensive lesson learned! AVOID THIS TRAP! More

Worse dealership in the USA This place is horrible from the top down stay away. I just recently bought a vehicle from them with under the mileage required to be Toyota certified This place is horrible from the top down stay away. I just recently bought a vehicle from them with under the mileage required to be Toyota certified but they would not certify it now I know why. Stay away these people will take advantage of you. More

HORRIBLE SERVICE AND THEY ARE LIARS We went to buy a car there. We test drove it and voiced some concerns about noises we were hearing. The sales guy said that they would check over th We went to buy a car there. We test drove it and voiced some concerns about noises we were hearing. The sales guy said that they would check over the car and make sure it was taken care of before we took it home. He even promised a free tank of gas. We paid the guy and left the vehicle to be repaired. It took them another week to get it back to us and still had the same noise. We brought it back to them and they claimed that they did not hear anything. THIS WAS THE SAME NOISE PRESENT WHEN WE TEST DROVE IT! The did not repair the outer scratches (minor) and dent in door. They did not do anything they said they would. When we signed the paperwk they wouldn't put the repairs to be fixed on the paperwork b/c they didn't know what would need to be done until they have their service dept look it over. These guy are crooks. WILL NEVER GO BACK AND WILL NEVER RECOMMEND THEM TO ANYONE!!!!! More

Deceptive- I wish I had read reviews BEFORE I traveled 2 hrs When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. They settled on a price of $18,000 When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. They settled on a price of $18,000 and way after I got home to Waco I discovered that there were add on charges -exterior & interior coverage ($499), key replacement $(605), DNA don't even know what that is for $650, 100000 mile coverage. Car price was really $20,253 and then the sales tax. The $2253 could not be separated from the car price I was told later on as it comes with the car and NO WHERE on the sticker was the add on charges. Additionally, I got a quote from Jeff Rushing and the sales manager that day would not honor it. I believe this is deceptive practices and I did not look at the paperwork while I was chatting with the finance manager. I was caught up in the new car frenzy. Preston was my salesman and he was great but I am so mad and trying to find out how I can do something about this because it is just wrong to deceive. So I paid that ridiculous price with all the other fees, additional coverage and my $18,000 car will end up costing me $29,319 AND it didn't even come with floor mats. I have made one payment and I get angry every time I get in the car. It represents my stupidity for being in a hurry and trusting and it makes me sick I patronized this behavior that looks like a pattern. I wonder if John Eagle himself knows that this is the way his dealers do business. I am going to put this out wherever I can so that nobody else falls trap to this. The attorney general should be made aware of these practices because it is DECEPTIVE TRADE PRACTICES. More