Sport Durst Mazda

Best experience I ever had felt so comfortable being at Sport Durst Mitsubishi the team was so amazing working with me getting my new car I wasn’t pressure at all they took there time with me very knowledg Sport Durst Mitsubishi the team was so amazing working with me getting my new car I wasn’t pressure at all they took there time with me very knowledgeable with any questions I had there hospitality was amazing they treat you like family. I want to thank David, Missy, and Kevin for helping me so much. I highly recommend going there if u looking for a vehicle. More

Zach Therrien helped me so much in deciding which car I would be happiest with. I really appreciated his professional knowledge about each vehicle that I was interested in. would be happiest with. I really appreciated his professional knowledge about each vehicle that I was interested in. More

I had a very frustrating experience with Sports Durst Mazda just trying to get a simple digital quote (something other dealerships have provided with no issues). I requested a digital quote on a 2019 Mazda just trying to get a simple digital quote (something other dealerships have provided with no issues). I requested a digital quote on a 2019 Mazda CX-5, but instead of simply providing the quote, Margaret Surles asked me questions trying to segment me as a buyer (e.g. "will you finance, lease or pay cash?", "are you putting any money down?", "are you trading a vehicle?" etc). In my eyes, none of those questions were relevant because they do not actually impact the price of the car or the fees the dealership charges. Despite this, I answered some of Margaret's questions and again asked for a digital quote. The next morning Margaret still hadn't sent the quote, but emailed me asking if I was ready to "finalize the deal." Thus, for the THIRD time, I had to ask her for the quote! She then said it was being sent by her colleague Alex Miller, and I should check my junk email folder. I was very confused why the quote was being sent by someone I had not been speaking with. To add insult to injury, when I pulled up Alex's email, the quote WAS FOR THE WRONG CAR! Since I had been very specific with Margaret about which car I was interested in, and had consistently shared the car's VIN and Stock number with Margaret, I was very frustrated and confused by Alex's error. I replied to Alex's email and again shared the VIN and Stock number of the car I wanted. An hour later, Alex sent a digital quote for the correct car, but the price listed for the car on the quote was $1,174 more than what was listed online! I had to ask Alex why there was a $1000+ difference in price, and it took him two hours to respond and provide a digital quote with the correct internet price. Alex claims their system "typically loads the internet price into the sheet" but after Margaret's needless questions, and the overall delay in getting a correct digital quote, I don't think I believe Alex's excuse. In the end, it took almost 24 hours, and multiple emails, just to get one simple digital quote on one vehicle! Sports Durst Mazda's unprofessionalism and lack of attention to detail lead me to buy a CX-5 from a different dealership. When I emailed Margaret and Alex to express my frustration with their customer service, all Margaret said was "congrats on your purchase!" No apology for their poor service, or acknowledgment that they can and will do better in the future. She just ignored my experience and my frustration. If this is how they treat a customer asking for a simple digital quote, I hate to think how they treat customers on their lot! More

First, my salesman, Jack Holt, was a true professional and a pleasure to buy a vehicle from. Absolutely everything else is ridiculous. For nearly 7 months now, I have been in an ongoing dispute following and a pleasure to buy a vehicle from. Absolutely everything else is ridiculous. For nearly 7 months now, I have been in an ongoing dispute following the initial financing of a vehicle, a 2021 Dodge Charger, that I purchased from this location. I purchased the vehicle in July 2021. I financed the vehicle through Chrysler Capital. I was offered a 90 deferral for the first payment which I accepted. I was told by the finance department that my first payment was due on 10/6/21. In August of 2021, I began receiving collection calls from Chrysler Capital stating I was behind on my payments. I immediately contacted the sales manager I worked with, Jake McCormick, who assured me the issue would be addressed because it was incorrect. Shortly after disputing it with Chrysler Capital, they reported late payments to the credit bureaus. After speaking with Chrysler Capital, they advised me the finance department at the dealership had completed the contract incorrectly. The dealership admitted they had made a mistake. In good faith during the dispute, I made two full payments as were the conditions of the loan that I had initially signed. After over 30 phone calls with the dealership and Chrysler Capital, the initial loan was unwound. My credit was effected until late November/December 2021. I was unable to finance my home due to the 100 point drop in my credit score due to the neglect of this business. I had to drive back to Durham to sign a new contract with finance manager, Dennis Koballa. Shortly after, I was advised that the second contract was also incorrect. Sports Durst sent an employee for me to sign a third contract. I was assured by the sales manager, Jake McCormick, that the problem would be corrected, and I would be compensated for all of the issues I have had. He stated I would not owe a payment under the new loan until April due to the dealership making payments on my behalf. After receiving my new account number in 1/22, I discovered that I was late two payments again. I disputed it with McCormick again, and he said he would correct the issue. I checked in again with McCormick, and he said he was waiting on a response. Again, I heard nothing for weeks. Chrysler called again (1/28/22) and stated they would be reporting late payments and stated I owed them $1200 that would be required to be paid that day. I went physically to the dealership. The sales manager had quit. Initially, I was told someone would call me, but I was adamant about getting the issue corrected to prevent the late payments being reported yet again to my credit. So I was able to meet with Koballa again. Koballa stated that the money I paid on the first loan had been refunded to the dealership, and they had kept my money in error. He stated I should have been issued a check immediately when they received the money I had paid, but they did not. He stated I should have been told my first payment was due on 12/28/21. I did not even receive my account number with Chrysler Capital before this date. Koballa repeatedly apologized to me and admitted this entire chain of events has been due to their error. He stated he would talk to the owner, and call me no later than 1/29/22. As of 2/1/22, I have heard nothing still. He provided me with a check of my money paid under the first loan, and I had to immediately pay that money to Chrysler to prevent the late payment reporting to the credit bureaus. I have been lied to over and over again. I have had to drive to Durham twice. I have been on the phone over 50 times for hours and hours. My credit score was damaged for months, and I was unable to refinance my home due to the incompetence of this dealership. Not once have I become unruly with any employee here. I have only asked for them to fix it and to take care of me as a customer. Not once have they followed through on their promises. The total disregard for how they have negatively affected my life since August is insulting and degrading. Do not be victimized by these people like me, and do not trust them. More

CWPettiford went out of his way to make sure I was satisfied with my purchase. I would recommend him to anyone who is interested in making a purchase satisfied with my purchase. I would recommend him to anyone who is interested in making a purchase More

purchased a car from Joey Tillman less than a year ago. excellent customer service, very personable, answered all questions and treated us like family, I would highly recommend joey to anyone in the market excellent customer service, very personable, answered all questions and treated us like family, I would highly recommend joey to anyone in the market for a vehicle. I will defiantly go back to Joey for my next vehicle. More

I can't speak for the exact prices because I was told wrong from the beginning, but I would recommend anyone to do research before going to this dealership. From my experience, I'd highly recommend going wrong from the beginning, but I would recommend anyone to do research before going to this dealership. From my experience, I'd highly recommend going to ANY OTHER dealership because even the dealer's original written offer was wrong (and this is from Ashton, so I'm not sure if the manager ever approved this, but clearly it was not, so please make sure he learns proper communication, I wouldn't have even considered the car if I was told the offer clearly before). I worked with Ashton Burns, and would never recommend him to anyone, and I'm not happy at all. I didn't want to mention his name, but he wouldn't accept his mistake and rather blamed me for "assumptions," and that too was said very rudely. Very bad and improper communication from Ashton and that is completely unacceptable. That's not how you work with customers, I hope he learns that at some point moving forward. I personally didn't work with anyone else closely, but my experience with Ashton Burns was truly disappointing and should be brought to attention immediately. More

Durst is the Worst Dealership Bought a new car from Durst last week, the sales person knew nothing about the car, and they removed the sales sticker on the car before we test drove Bought a new car from Durst last week, the sales person knew nothing about the car, and they removed the sales sticker on the car before we test drove. Then they could explain nothing about the mechanics of car (Skyactiv-X vs -G), and over-inflated the tires to the wrong pressure which made the car unsafe to drive. The sales people were misogynistic and more interested in eating donuts than helping customers, the building was dirty, the bathrooms broken and sales offices uncomfortable. Hope we don't come down with COVID after our visit there. Website shows different much nicer facilities. And when I brought these problem to the "manager's" attention, he said if I did not like it to bring the car back and they would refund our purchase price. This is a predatory dealership with high finance rates, no customer service and an incompetent service department. Avoid these folks, and if you don't it will end badly for you. I really have nothing positive to say about this experience. More

It was a joy and delight working with Nicole McCray. She It was a joy and delight working with Nicole McCray. She helped me with my tag issue and was very knowledgeable. You guys are lucky to have her. It was a joy and delight working with Nicole McCray. She helped me with my tag issue and was very knowledgeable. You guys are lucky to have her. More

“Professionalism at it’s best” I had the pleasure of “Professionalism at it’s best” I had the pleasure of working with Nicole MCcray recently to finalize my title and she was wonderderful! Great cust “Professionalism at it’s best” I had the pleasure of working with Nicole MCcray recently to finalize my title and she was wonderderful! Great customer service skills! More