Sport Honda

Used Car: Honda Odyssey Trade-in: Honda Pilot On: Used Car: Honda Odyssey Trade-in: Honda Pilot On: 12/17/2012 With new addition to the family, my wife and I were on the market for a new vehicle, Used Car: Honda Odyssey Trade-in: Honda Pilot On: 12/17/2012 With new addition to the family, my wife and I were on the market for a new vehicle, had car in mind, had price in mind.. Set up appointment through online chat with Chantel. Went to dealship on Monday. Met up with Danny Randal. He took the keys to the pilot and made a copy of my license, got the pilot appraised, once appraised on the road we went for a test drive. Danny brought us back, we were settled, me and the wife wanted the car so we started talking numbers. With the new addition to the family obviously money is tight, so I had a number in mind. There was back and forth for a little bit about what they would give for the car and negotiating on the price of the car. I'm a terrible negotiator, and maybe the number I had in mind was too aggressive. But I had to go above the number we had in mind, asked if there was any service packages that he could throw in to compensate for the bottom line number, Danny told me he wasn't sure because his used car manger had already left for the night. Said he would check for me tomorrow, so we agreed to a out the door price, taxes and tags, signed on the dotted line. Went over to the used dealer lot to finish up the finance details. They ended up charging an additional $80 because car needed new tags as opposed to transferring tags... wasn't happy about that, agreed price had already been signed for. They had the Odyssey cleaned up and brought over for us. At this point it was late, so I know Danny was tired, but the finance lady seemed really cranky to me. I understand it was a long day for all of us. There were remote key-less entries (key fobs) for the van. It's got auto-locks, and sliding doors and trunk, but no key fobs? The van also were missing the manuals that you would normally get in the glove box. We cleaned out the pilot, threw all the junk into the odyssey, we jumped in the van and home we went. We came there in a pilot and were rolling home in our new Odyssey. We were very excited. We are unhappy about a few things, that we are trying to get resolved at the moment, Danny was in the process of helping us the next day, will update once that gets worked out. Manuals Key-less entry remotes Service package Time-line: Online chat with Chantel, who set up appointment. 5 stars, so convenient to speak online chat like that, and get some initial questions answered and set up appointment. She actually came and greeted us when we arrived. Sales Rep, Danny Randal, he was a very likable guy. Confessed he was not as familiar with the 2010 model which we were looking at as compared to the 2011-2013 that he normally worked with. Didn't quite have the answer regarding key fobs and service package when asked about it but he was very prompt about answering the phone and emailing me the next day to speak with a manger, my wife is stopping by to get the new key fobs reprogrammed so i will update once we have an outcome. Finance, she was nice enough, i think she was just cranky because it was so late. Also wasn't happy that she charged extra $80 for new tags, when we had already signed at a different price. Overall I gave 3 stars for my experience because of a few loose ends that are still up in the air. Update: 12/20/2012 Yesterday, my wife was told that she could come by so that they would provide the manuals, key fobs and talk about the service package. Today I'm updating my post and I have to say I'm quite disappointed. I was giving them the benefit of the doubt and thought maybe they would fix all the things that went wrong and I could say some positive things, but that was not the case. 1) It took them 90 minutes for them to program 1 key fob for the car, not key "fob's"as i was expecting. Apparently the manger only approved a single key-less entry remote for our new purchase. 2) they did give us our user manual, which, frankly should have been in the car in the first place 3) they didn't even consider or discuss the service package. My negotiating potential was clearly reduced having already driving away in the car on Monday. This review is based on my experience. I already knew which car I wanted, I had a price in mind, I had a check in hand. The car I got was great, but every dealership has this car, I could have gotten in any where else and I know I could have gotten a better price. But I thought Danny was a likeable guy, and I thought that the dealership was going to make it right and I could have walked away with a much better experience. If you go here, make sure to negotiate everything out front, don't let them tell you that you can call them back and work it out with the manager. I was just an excited buyer and let it get the better of me. Due to this experience and what I feel like a sour end, I'm downgrading from my original 3 > 2 stars. More

My sales person Ginny Marshall was awesome. She got me the best deal for my trade in and the exact car I wanted. Sport did not have the color car I wanted and she found it in Rockville and went right away the best deal for my trade in and the exact car I wanted. Sport did not have the color car I wanted and she found it in Rockville and went right away to get it. More

I bought my new Honda Pilot from Ginny Marshall at Sport Honda. I must say she took care of me! The right price, smile, and attention to detail. Oh and don't forget to try their Gourmet Coffee Machine! The Honda. I must say she took care of me! The right price, smile, and attention to detail. Oh and don't forget to try their Gourmet Coffee Machine! The whole experience was great! Thanks Ginny! You are the Best!!!!! More

I was trying to arrange by phone and email a long distance low initial cost/low monthly payment lease for my daughter to pick up when she arrived after closing hours on Saturday. She was arriving fr distance low initial cost/low monthly payment lease for my daughter to pick up when she arrived after closing hours on Saturday. She was arriving from Alaska for her new job on Monday morning and I was arriving on Saturday afternoon from North Carolina. Complicating the transaction was the fact that my daughter, whose name the car was going to be in, would not be available to sign the papers before closing time. Danny got it all worked out so all I had to do was sign a paper saying I had picked the car up. The car was cleaned, gassed up and ready to go. I must say, given the unusual circumstances, this was the easiest car transaction I have ever experienced. I would highly recommend Danny and Sport Honda for anyone looking to purchase a car. More

We bought a new CR-V from Sport Honda. My experience with Clint Rose and Jeremy made me pleasure. They didn't use some tricks, such as stalling to make you to lose your patience or playing price games. What Clint Rose and Jeremy made me pleasure. They didn't use some tricks, such as stalling to make you to lose your patience or playing price games. What they have said can show in the paperwork. Additionally, their price is reasonable and acceptable for me. More

November 4, 2012 To whom it may concern: I bought November 4, 2012 To whom it may concern: I bought my new Honda CRV in 2010 at t November 4, 2012 To whom it may concern: I bought my new Honda CRV in 2010 at this dealership. I have always had my Honda serviced at Sport Honda of Silver Spring, MD. Everyone there treats you with kindness and respect, wonderful customer service. Resonable rates are charged for service or repairs. I will continue coming here, they are awesome! Happy Honda Owner, J. Callow More

My father has been in the business for over 30 years, so with that said I know the ins and outs of selling cars. Many people are weary from the second they walk on to a dealership, but my experience with Sp with that said I know the ins and outs of selling cars. Many people are weary from the second they walk on to a dealership, but my experience with Sport Honda made me feel like I wasn’t being pressured and they were being honest with me the entire time. This dealership I can say 100% was great!!! I worked with a gentleman by the name of Brian Miller, and no exaggeration he treated me like family. They gave me an excellent trade value and Brian had a great niche for finding me the perfect vehicle. I felt like they were not just trying to sell me a car they were trying to put me into what best fits my lifestyle with today’s economy. More

The customer service is excellent. Everyone there is very professional and friendly. Julius Crane (senior sales consultant) offered me the best deal in the area and he was not pushy whatsoever. Julius tr professional and friendly. Julius Crane (senior sales consultant) offered me the best deal in the area and he was not pushy whatsoever. Julius treats me like family everytime I see him. Max Cho (business manager) worked really hard to give me a good rate and to work within my budget. Max commutes from Owing Mills because he said his employees are worth the commute. I highly recommend this dealer. More

I met with Danny after having been to three other dealerships. What a breath of fresh air. No games, no beating around the bush and for the first time I felt that I was being treated respectfully as dealerships. What a breath of fresh air. No games, no beating around the bush and for the first time I felt that I was being treated respectfully as an adult. Danny worked with me and gave me a great price compared to the other dealerships. If you are in the market for a new car, ask for him you will be plesantly surprised, specially if you have been any of the other dealerships. More

Sport Honda offered the best rate for Odyssey EXL 2012. I had negotiated the rate over email with Ginny Marshall and was very pleased with their service. When I went there, the whole process was over in may had negotiated the rate over email with Ginny Marshall and was very pleased with their service. When I went there, the whole process was over in may be 45 minutes. They offered some extra services but when I declined them, they did not try the marketing pitch again. Just very straight forward... would recommend to any one. More