Sport Honda

Until Sport Honda, I was not one who used to think very highly of dealerships, but every time I go there, I'm treated well and so is my car. They have a great shuttle driver, Scotty, who goes out of his w highly of dealerships, but every time I go there, I'm treated well and so is my car. They have a great shuttle driver, Scotty, who goes out of his way to take me to work (which is just down the road), and the service consultants (Ernest White and Jack Francis) are terrific. Jack just took me to his computer to find me the best prices on some new tires. I've gotten to know them at the service department and they've gotten to know me. It's kind of like getting that small town service where everyone just treats you right and everyone is friendly. The cashiers are as nice as they can be! Everyone takes pride in their work. I highly recommend this dealership. More

A month or so ago I started contemplating a new vehicle because a younger of my two cars entered its eight year. I was not particularly excited about any model in my price range, but casually visited sever because a younger of my two cars entered its eight year. I was not particularly excited about any model in my price range, but casually visited several dealerships in the area and, pretty much everywhere, experienced a known set of marketing maneuvers aimed to quickly coerce me into decision to purchase. Slowly my preferences crystalized down to three models of the two makes, and I decided to devote the last of my visits to the dealership where, some 20 years ago, I purchased my first car in the US - Sport Honda, formerly known as Wilson's Honda. I exchanged a few words with two man at the entrance when somebody tapped me on the shoulder and said "I remember this voice, and this accent, and in minute I will recall the name". And he did! Julius Crane, a soft spoken Australian with demeanor of a college professor, recognized me after 20 years. We spend half-an-hour in a pleasant chat - not once did we mention the price. He passionately introduced me not to eye catching gadgetry, but to conceptual novelties and technical finesses of the 2013 Accord - from direct injection to continuos variable transmission, to economy mode and monitoring software. He helped me define what is that I really needed from a car. When I was about to leave Julius remarked that it is Sport Honda's philosophy to cultivate and nurture its ever-widening "family" of their customers. "When you are ready" he said "give me a call", and Sport Honda "will do its best not only to give you at least one-dollar better price, but also to turn one rather stressful event into a pleasant experience". "We don't want only you back in our family" he said, "but also your kids, and the kids of your kids". A week later, by pure chance, a personal connection of one of my friends produced a highly competitive offer from one of major dealerships in the area. Intrigued by Julius's promise, I decided to test his commitment by sending him an e-mail and asking for a "dollar better deal" from the one I had in hand. Five mails followed. Next morning my wife and I walked into the Sport Honda's showroom. All papers were already prepared, the car was polished and brought in front of the building, Julius Crane's colleague - jovial and irresistibly charming New Yorker, David "Buddy" Gray, went a way above and beyond to provide me with the best possible financing and insurance options, as if we grew together. Julius spend an hour on passenger's seat familiarizing me with advanced features of one truly remarkable vehicle. When we stepped out of the vehicle - my new MD tags were already installed! I've bought quite a few cars in my 63 years of life. Some of those transactions were bearable, some left a bitter taste in my mouth. This last one changed the paradigm - and changed it big time! Yes, people in Sport Honda do sell cars. But more than just that, they proselytize their passion for their brand, and their trust in the product that they hand over to us, mere mortals. And yes, I think that my daughters will visit Sport Honda when the time comes for their new cars. And if I live long enough to have them - my grandkids, too. More

My experience at Sport Honda for the last 3 years has been exceptional. They work very hard at what they do and it shows. Everyone is very special. been exceptional. They work very hard at what they do and it shows. Everyone is very special. More

Ginny Marshall was so wonderful in helping me find my car. My husband and I love her friendlyness and great customer service so much that we bought 2 Accords from her. I know for a fact that we will NEVE car. My husband and I love her friendlyness and great customer service so much that we bought 2 Accords from her. I know for a fact that we will NEVER shop with any other dealership or dealer. She wasn't pushy and really listened to what we were looking for and what we really wanted. She really deserves a promotion. I wish all sales people were like that. It would make buying a car so much easier More

Ginny is amazing! She truly cares about what her customers want and need. She is open and honest with you and makes the car buying process much less stressful. I would definitely recommend that you customers want and need. She is open and honest with you and makes the car buying process much less stressful. I would definitely recommend that you go to her for your next Honda! More

Used Car: Honda Odyssey Trade-in: Honda Pilot On: Used Car: Honda Odyssey Trade-in: Honda Pilot On: 12/17/2012 With new addition to the family, my wife and I were on the market for a new vehicle, Used Car: Honda Odyssey Trade-in: Honda Pilot On: 12/17/2012 With new addition to the family, my wife and I were on the market for a new vehicle, had car in mind, had price in mind.. Set up appointment through online chat with Chantel. Went to dealship on Monday. Met up with Danny Randal. He took the keys to the pilot and made a copy of my license, got the pilot appraised, once appraised on the road we went for a test drive. Danny brought us back, we were settled, me and the wife wanted the car so we started talking numbers. With the new addition to the family obviously money is tight, so I had a number in mind. There was back and forth for a little bit about what they would give for the car and negotiating on the price of the car. I'm a terrible negotiator, and maybe the number I had in mind was too aggressive. But I had to go above the number we had in mind, asked if there was any service packages that he could throw in to compensate for the bottom line number, Danny told me he wasn't sure because his used car manger had already left for the night. Said he would check for me tomorrow, so we agreed to a out the door price, taxes and tags, signed on the dotted line. Went over to the used dealer lot to finish up the finance details. They ended up charging an additional $80 because car needed new tags as opposed to transferring tags... wasn't happy about that, agreed price had already been signed for. They had the Odyssey cleaned up and brought over for us. At this point it was late, so I know Danny was tired, but the finance lady seemed really cranky to me. I understand it was a long day for all of us. There were remote key-less entries (key fobs) for the van. It's got auto-locks, and sliding doors and trunk, but no key fobs? The van also were missing the manuals that you would normally get in the glove box. We cleaned out the pilot, threw all the junk into the odyssey, we jumped in the van and home we went. We came there in a pilot and were rolling home in our new Odyssey. We were very excited. We are unhappy about a few things, that we are trying to get resolved at the moment, Danny was in the process of helping us the next day, will update once that gets worked out. Manuals Key-less entry remotes Service package Time-line: Online chat with Chantel, who set up appointment. 5 stars, so convenient to speak online chat like that, and get some initial questions answered and set up appointment. She actually came and greeted us when we arrived. Sales Rep, Danny Randal, he was a very likable guy. Confessed he was not as familiar with the 2010 model which we were looking at as compared to the 2011-2013 that he normally worked with. Didn't quite have the answer regarding key fobs and service package when asked about it but he was very prompt about answering the phone and emailing me the next day to speak with a manger, my wife is stopping by to get the new key fobs reprogrammed so i will update once we have an outcome. Finance, she was nice enough, i think she was just cranky because it was so late. Also wasn't happy that she charged extra $80 for new tags, when we had already signed at a different price. Overall I gave 3 stars for my experience because of a few loose ends that are still up in the air. Update: 12/20/2012 Yesterday, my wife was told that she could come by so that they would provide the manuals, key fobs and talk about the service package. Today I'm updating my post and I have to say I'm quite disappointed. I was giving them the benefit of the doubt and thought maybe they would fix all the things that went wrong and I could say some positive things, but that was not the case. 1) It took them 90 minutes for them to program 1 key fob for the car, not key "fob's"as i was expecting. Apparently the manger only approved a single key-less entry remote for our new purchase. 2) they did give us our user manual, which, frankly should have been in the car in the first place 3) they didn't even consider or discuss the service package. My negotiating potential was clearly reduced having already driving away in the car on Monday. This review is based on my experience. I already knew which car I wanted, I had a price in mind, I had a check in hand. The car I got was great, but every dealership has this car, I could have gotten in any where else and I know I could have gotten a better price. But I thought Danny was a likeable guy, and I thought that the dealership was going to make it right and I could have walked away with a much better experience. If you go here, make sure to negotiate everything out front, don't let them tell you that you can call them back and work it out with the manager. I was just an excited buyer and let it get the better of me. Due to this experience and what I feel like a sour end, I'm downgrading from my original 3 > 2 stars. More

My sales person Ginny Marshall was awesome. She got me the best deal for my trade in and the exact car I wanted. Sport did not have the color car I wanted and she found it in Rockville and went right away the best deal for my trade in and the exact car I wanted. Sport did not have the color car I wanted and she found it in Rockville and went right away to get it. More

I bought my new Honda Pilot from Ginny Marshall at Sport Honda. I must say she took care of me! The right price, smile, and attention to detail. Oh and don't forget to try their Gourmet Coffee Machine! The Honda. I must say she took care of me! The right price, smile, and attention to detail. Oh and don't forget to try their Gourmet Coffee Machine! The whole experience was great! Thanks Ginny! You are the Best!!!!! More

I was trying to arrange by phone and email a long distance low initial cost/low monthly payment lease for my daughter to pick up when she arrived after closing hours on Saturday. She was arriving fr distance low initial cost/low monthly payment lease for my daughter to pick up when she arrived after closing hours on Saturday. She was arriving from Alaska for her new job on Monday morning and I was arriving on Saturday afternoon from North Carolina. Complicating the transaction was the fact that my daughter, whose name the car was going to be in, would not be available to sign the papers before closing time. Danny got it all worked out so all I had to do was sign a paper saying I had picked the car up. The car was cleaned, gassed up and ready to go. I must say, given the unusual circumstances, this was the easiest car transaction I have ever experienced. I would highly recommend Danny and Sport Honda for anyone looking to purchase a car. More

We bought a new CR-V from Sport Honda. My experience with Clint Rose and Jeremy made me pleasure. They didn't use some tricks, such as stalling to make you to lose your patience or playing price games. What Clint Rose and Jeremy made me pleasure. They didn't use some tricks, such as stalling to make you to lose your patience or playing price games. What they have said can show in the paperwork. Additionally, their price is reasonable and acceptable for me. More