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Sport Mazda North - Service Center
Longwood, FL
872 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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872 Reviews of Sport Mazda North - Service Center
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September 22, 2022
Excellent customer service and attention to detail. They not only fixed my car, checked it thoroughly, and washed it, but didn’t charge me for the repair. They not only fixed my car, checked it thoroughly, and washed it, but didn’t charge me for the repair. More
by nancgav
Employees Worked With
Jay Diaz
September 19, 2022
I am giving Sport Mazda a one-star rating because there is no provision to give it zero stars. I came in for an $80 synthetic oil change, and came out paying $237. To add insult to injury, if I did what th is no provision to give it zero stars. I came in for an $80 synthetic oil change, and came out paying $237. To add insult to injury, if I did what they told me I needed, it would have cost me $290 more. I have a Mazda 6 that is less than two years old and has fewer than 20,000 miles on it. The car is well taken care of and is driven under normal conditions. The oil change was approximately $80, which I think is a fair price. They scared me into purchasing a brake fluid replacement flush, which added another $135. When I subsequently read the maintenance schedule for Mazda, there was no recommendation for changing the fluid at this interval, and I had at least another year to replace it. They stated that the fluid was dark due to a breakdown, which in hindsight I do not believe, nor have I ever had any car needing brake fluid replacement/flush in any interval near this. Unfortunately, when they scare you into something as serious as brakes, you take it seriously. They also recommended a cabin air filter, stating mine was dirty, along with a foam cleaner for the evaporator core. For this service, they wanted $160. Fortunately, I did not go for this service and subsequently went to another mechanic, who put in a name brand cabin air filter and sprayed the evaporator for a total of $35 and literally five minutes of labor. The mechanic also stated that the filter really did not need replacing, but because he had already taken the old filter out to look at it, he might as well replace it. Another service that Sport Mazda tried to push on me was a wheel alignment, due to uneven tire wear. The other mechanic also looked at the tires and showed me that the tire wear was totally even and the car did not need their $115 alignment, telling me that they probably would not have even put it on the rack. I went to a Mazda dealer figuring that although their prices might be slightly higher than other mechanics, they would be fair and honest. I am appalled they were trying to take that much advantage of me as a young female customer, coming in for an $80 oil change. If I had taken all of their suggestions, it would have cost me more than $500 for a routine oil change. This is just wrong. More
by vmoses90
Employees Worked With
Rene Gearst
September 17, 2022
I recently moved and still travel to the other side of Orlando just to come to this dealership. They still continue to take care of me and make the whole experience easy, affordable, and fair. Orlando just to come to this dealership. They still continue to take care of me and make the whole experience easy, affordable, and fair. More
by losekodi1995
Employees Worked With
Jay Diaz
September 16, 2022
Your service, professionalism, timeliness and caring attitude when getting the service that our Miata needed was exemplary. Jay, our service advisor, was amazing, being thorough, professional and caring attitude when getting the service that our Miata needed was exemplary. Jay, our service advisor, was amazing, being thorough, professional and caring. We know our Miata is in very good hands when we bring it to you, thanks to your incredible service department. More
by bullwhiphsd
Employees Worked With
Jay Diaz
September 13, 2022
Very professional, reliable and kind. They don't force me to get additional service on my vehicle. I am notified promptly of the recommendations and they let me decide if I can do it or n They don't force me to get additional service on my vehicle. I am notified promptly of the recommendations and they let me decide if I can do it or not. More
by jmvalerajr
Employees Worked With
Rene Gearst
