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Sport Subaru South
Orlando, FL
4,678 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 23, 2020
Nothing but Problems...Don't buy a Subaru!!! We bought a new Crosstrek last month, after negotiating a price online. We thought the price was amazing, so we were ok with driving the hour to Orlan We bought a new Crosstrek last month, after negotiating a price online. We thought the price was amazing, so we were ok with driving the hour to Orlando. When we got there, the sales staff pointed out some cosmetic damage on the spoiler. This was a big let down, but we asked for remote start as a concession and they agreed. A week later, we brought the car in for the repair and remote start installation. It took over two weeks and when we finally took possession of the car, the steering console was damaged. We were very upset and they offered to swap cars. We took the offer, even though we had to pay another $300. TWO DAYS later, the car wouldn't start. This occurred at a family member's house. We asked the dealership to tow it in or send someone to drive it back, but were told a technician would swap out the remote start in our family member's driveway. The technician got the car started and disabled the remote start, but when we picked up the car the following day, the car made a grinding noise when it was started. The same or a similar noise occurred during other cold starts. We brought the car back to the dealership two days ago and were told they could not replicate the noise. We've asked for a refund and were told "that's not an option" by Sport Subaru and asked Subaru America. Subaru America was not helpful, denying a refund and offering a month of financing. We took this as a sign they weren't taking our case seriously, since we told them early on that we paid cash for the car. Offering a month of financing clearly isn't an option. We are currently in a car we can't trust or feel safe in, out our money for the remote start concession and feel like no one really tried to help. We were reluctant to put negative reviews anywhere, the sales staff was super nice and we held on to hope that something would happen. However, if this is how they treat their paying customers everyone needs to be aware of our horrible experience before buying. More
by kennyg
Verified CustomerEmployees Worked With
Doug Rowland, Darlene Deming, Josh Snell, Justin Moore, Natalie Deonath, Charles Gehrls
April 23, 2020
Everyone that helped us from Sales- Doug Rowland and the Manager to the Finance department was a great help and we appreciate the extra steps that were taken to make it work out for us. Manager to the Finance department was a great help and we appreciate the extra steps that were taken to make it work out for us. More
by rcaguilar5
Employees Worked With
Doug Rowland, Justin Moore, Charles Gehrls
April 22, 2020
They were amazing, came to our home so I didn’t have to go out since COVID and both my husband and I are immune-compromised. Doug was very Professional and prompt and gave us the best deal compared to othe go out since COVID and both my husband and I are immune-compromised. Doug was very Professional and prompt and gave us the best deal compared to other dealers I had spoken with. More
by mscline05
Employees Worked With
Doug Rowland, Edwin Acevedo
April 22, 2020
Great deal! Great online team and sales team! Helpful financing team! Clean facility. And overall helpful staff throughout the entire process! I’m so satisfied with my purchase! financing team! Clean facility. And overall helpful staff throughout the entire process! I’m so satisfied with my purchase! More
by Mamacita
Employees Worked With
Giovanni Polanco, Eliezer Alicea, Nino Villanueva
April 21, 2020
First Subaru I am very pleased with my Accent , and the dealer.Theyhave communicated well and lived up to the commitment to service the car. I would have given it I am very pleased with my Accent , and the dealer.Theyhave communicated well and lived up to the commitment to service the car. I would have given it a 5 star if the service personnel would have answered my question about why the brake stop was not working . She had to ask someone in the service dept. to find out it was just the little button on the dash needed to be pushed. She should have known that .However in her defense. He was on the ball with servicing and cordially seeing us on our way. More
by becton3
Employees Worked With
I am not certain but Ithink it was Darlene
April 20, 2020
They couldn't have made it easier. They handled all of the details and the price was fair. They followed up in a timely manner all of my calls and emails. And the 63 month no interest l They handled all of the details and the price was fair. They followed up in a timely manner all of my calls and emails. And the 63 month no interest loan sealed the deal. More
by madmax6305
Employees Worked With
Katarina Zachary, Justin Moore, Pedro Blanco, Charles Gehrls
April 20, 2020
The service team is absolutely amazing. They've always gone above and beyond for me and my vehicle. They've never tried to up sell services I don't need. gone above and beyond for me and my vehicle. They've never tried to up sell services I don't need. More
by BAJADOLPHIN
Employees Worked With
Blaine Rehrig, Darlene Deming
April 18, 2020
Guy was very adaptable - he was willing to use the pen/paper method to facilitate communication access. A necessity on my side. He was awesome about it. Not once did he huffed and puffed, rolled eyes pen/paper method to facilitate communication access. A necessity on my side. He was awesome about it. Not once did he huffed and puffed, rolled eyes sighing, as in hating using the pen/paper communication method/experience. Positive experience for us all. Something to consider: I’d like some kind of video tutorial on how to use the advanced techno though... maybe make that video tutorial an option? More
by Kurzzz
Employees Worked With
Guy Liuzzo
April 18, 2020
I'll be back if I'm needing another vehicle. The staff was friendly and willing to help me with all my question and helped me my transaction and delivered a clean car at the pick up. Thanks Subaru South. was friendly and willing to help me with all my question and helped me my transaction and delivered a clean car at the pick up. Thanks Subaru South. More
by jimandtreva1234
Employees Worked With
Nino Villanueva, Guy Liuzzo, Juan Urdaneta
April 18, 2020
The service was great they worked really hard to get me the best deal. They new my situation and did what was best for me. Thank you! the best deal. They new my situation and did what was best for me. Thank you! More
by Irejimenez
Employees Worked With
Giovanni Polanco, Justin Moore, Edwin Acevedo
